Service Delivery Intern Jobs

Location: Toronto, Canada

Thales people architect solutions that support 85 million mainline and suburban passenger journeys, worldwide, every day. Our Rail Signalling and Communication systems are used on metro lines across major cities, and 72,000 kms of route, 52,000 trains per day in 16 countries are controlled by our Traffic Management Systems. Together We deployed the first-ever nationwide ticketing system which processes over 50 million ticketing transactions in 100 cities daily.

Thales provides world-leading Communications-Based Train Control (CBTC) and interlocking for mass rail transit applications globally. The Centre of Competence for Urban Rail Signalling is located right before you at mid-town Toronto. As the largest office in Canada, we house a department for every step of the Software Development Lifecycle (SDLC)! This includes Software, Hardware, Systems Design, Verification & Validation, Operations, etc. The supporting corporate shared services teams in Finance, Human Resources and IT is also located at the office. Our office space was designed to provide a sustainable, healthy workplace that expresses TRSS’s brand while increasing collaboration. Features include Greenguard furniture, EnergyStar appliances, low-emitting adhesives, sealants, and sliding glass doors on internal offices provide daylight and views to the outside. Come join the big Transport family, here in Toronto!

We are looking for a Service Delivery Intern to join us for a 4 month internship at our Toronto office.

You will support the URS Service Delivery Customer Centre by assisting with incoming and outgoing Repair deliveries and effectively and efficiently supporting all activities to ensure on-time delivery and meeting our KPI commitments.

Key Responsibilities:

• Pack deliveries for shipment back to customer
• Assist with all shipping functions and transactions within SAP to ensure on-time service to our customers and vendors
• Log received items into SAP once validated
• Perform the same support functions for shipments being sent to Thales’ vendors for third-party repair
• Complete assigned project tasks as they relate to process improvement initiatives and projects
• Assist with keeping customers/vendors informed about the status of shipments leaving Thales’ facilities
• Load and unload materials to and from designated storage areas, such as racks, shelves, or vehicles, and stack or pile returned items and sort them according to projects
• Ability to lift, push, and slide packages that typically weigh up to 50 lbs. on a regular basis
• Assist with transporting items that cannot be shipped from Thales’ Moatfield location to the Scarsdale warehouse for skidding
• Support Life Cycle Support team with various tasks including, creation of maintenance bulletins, creation of databases, collection of technical information, etc.
• Unpack, inspect, and receive equipment being returned to Thales for repair
• Manage and track projects per plan and schedule. Provide status reports as required
• Assist internal and external customers with inquiries relative to international shipping, customs requirements, shipment tracing, billing and invoicing questions, and general requests for information
• Prepare and/or update project plans for process improvement initiatives or new process/tools implementations
• Verify the accuracy of equipment received against information documented in the repair order/RMA

Required Skills and Experience:

• A very high level of attention to detail
• Excellent communication and inter-personal skills
• Excellent time management skills
• The successful candidate should be working towards an Engineering degree or equivalent
• Able to work onsite full time hours (40 hours) with the start date and the agreed work term
• Significant experience with data analysis, report writing and business improvement activities
• Excellent computer skills and very strong organization skills
• Fluent in English both in written and oral communication skills
• Ability to handle time-sensitive and pressure situations
• Desire to work in a fast-paced, organized, positive team environment

Preferred Skills and Experience:

• Candidate required to demonstrate capability of report writing and data extraction, providing answers, and resolution of routine issues/concerns
• Strong knowledge of standard computer applications including intermediate skills in Microsoft Excel, Word, and Outlook
• Experience working with ERP (SAP preferably) environment managing procurement, inventory management, sales management

Thales is an equal opportunity employer which values diversity and inclusivity in the workplace. Thales is committed to providing accommodations in all parts of the interview process. Applicants selected for an interview who require accommodation are asked to advise accordingly upon the invitation for an interview. We will work with you to meet your needs. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.