Service Project Specialist Intern

Location: Toronto, Canada

Thales people architect solutions that support 85 million mainline and suburban passenger journeys, worldwide, every day. Our Rail Signalling and Communication systems are used on metro lines across major cities, and 72,000 kms of route, 52,000 trains per day in 16 countries are controlled by our Traffic Management Systems. Together We deployed the first-ever nationwide ticketing system which processes over 50 million ticketing transactions in 100 cities daily.

Thales provides world-leading Communications-Based Train Control (CBTC) and interlocking for mass rail transit applications globally. The Centre of Competence for Urban Rail Signalling is located right before you at mid-town Toronto. As the largest office in Canada, we house a department for every step of the Software Development Lifecycle (SDLC)! This includes Software, Hardware, Systems Design, Verification & Validation, Operations, etc. The supporting corporate shared services teams in Finance, Human Resources and IT is also located at the office. Our office space was designed to provide a sustainable, healthy workplace that expresses TRSS’s brand while increasing collaboration. Features include Greenguard furniture, EnergyStar appliances, low-emitting adhesives, sealants, and sliding glass doors on internal offices provide daylight and views to the outside. Come join the big Transport family, here in Toronto!

We are looking for a Service Project Specialist Intern to join us for a 4 month internship at our Toronto office!

The successful candidate will assist the Services Portfolio team in managing the team's systems and developing novel methods to better deliver readable datasets. The intern will work day to day with the team to understand the workflow and business needs, and then develop robust scripts that facilitate better delivery towards the projects.

Key Accountabilities:

• Assists the delivery of proposals within targeted performance (Customer satisfaction, On-time delivery, Bid Cost vs. Budget, etc.)
• Compares KPI with targets set internally and externally
• Develops and adheres to project budget and schedules
• Assist the response to Customer Request Resolution (technical queries, expediting, etc.)
• Ensures that the current configuration is correctly managed
• Assists the Responds to RFQs/RFPs and/or any other Customer’s Requests
• Analyzes customer feedback, performance indicators, operating reports
• Assists the bid Management for Services contracts to meet defined Order Intake targets
• Ensures that the original model is still valid
• Interfaces with the Customer or on-site Ground Transportation Systems unit Team about the technical & operational subjects relating to the capture and processing of his/her requests, to the delivery of the service and to the delivery of associated documents
• Assist the Customer Account Management (including regular communications and visits)
• Assists the evaluates customer specifications, assesses Ground Transportation Systems solution compliance
• Prepares digital tools that will facilitate the project needs and improvement the efficiency of project management
• Ensures the versioning is controlled
• Help the project management for Service contracts
• Assists the monitoring of impact of obsolescence / Software & Hardware change requests and, lead resolution actions while communicating with customer effectively
• Produces and monitors Key Performance Indicators (KPI)
• Assist the preparation of reports for management review and liaises at all levels within the company

Key Requirements:

• The successful candidate should be working towards a Bachelor’s degree in Computer Science, Engineering, or equivalent work experience
• Able to work full time hours (40 hours) with the start date and the agreed work term
• Strong in Visual Basic and Python for scripting
• Fluent in English both in written and oral communication skills
• Excellent Excel & PowerPoint skills

Preferred Requirements:

• Proactive engagement
• Strong communication skills in a remote environment

Thales is an equal opportunity employer which values diversity and inclusivity in the workplace. Thales is committed to providing accommodations in all parts of the interview process. Applicants selected for an interview who require accommodation are asked to advise accordingly upon the invitation for an interview. We will work with you to meet your needs. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.