Service Delivery Intern Jobs

Grade 12 or higher of education required

3 years of railway experience

Minimize in service failures by identifying potential equipment problems in advance of dispatch, and affecting repairs using all Technical resources available.

Keep up to date with crew operating instructions/notices.

Excellent understanding of equipment - locomotives and coach.

Comprehensive benefits including health and dental, pension, EAP (Employee Assistance Program), health spending account and more

Exceptional customer service skills and ability to interact with patients

Full time, reliable employment with consistent hours

3 weeks paid vacation to start

Paid sick days and annual wellness/floater day

Paid overtime, paid on-call hours, paid on-call stand by hours

Minimum 2 years experience within public transit as operator, or management or dispatch operation is required.

Grade 12 education or equivalent is required.

Minimum 3 years supervisory level experience is an asset.

Excellent oral and written communication and customer service skills.

Centralized Services. This role is accountable to provide full operational coverage within these four key functional areas:

Responsible for the allocation and effective utilization of crewed and fixed spare board operators.

Assists customers and prospects by analyzing and evaluating their print management requirements and needs.

Bachelor's degree or equivalent combination of education and experience.

Strong experience with Windows Servers.

Experience working with Xerox devices.

Knowledge with device moves, MACD, device setup, XSM, XDM, XWS, XWC

Ability to manage and prioritize workloads to meet contractual Service Level Agreements

Help the project management for Service contracts

Assist the preparation of reports for management review and liaises at all levels within the company

Prepares digital tools that will facilitate the project needs and improvement the efficiency of project management

Assists the bid Management for Services contracts to meet defined Order Intake targets

Assist the Customer Account Management (including regular communications and visits)

Strong communication skills in a remote environment

Change management experience working in a fast-paced environment

Update weekly project dashboard & reports and perform other project management support related duties

In Addition, The Following Skills And Experience Are Desired

Experience with reviewing, documenting and improving business processes and system improvements

Strong communication and interpersonal skills

Visio experience is a must

• Experience in working with Mobile Device Management (WorkspaceOne, MobileIron, Intune)

• DLP, AV, WSUS, Patch management, VPN, VDI technology

• Patch management, ITSM tools, Microsoft Exchange, O356, MS teams, Azure AD, Proxy, etc.

• Vendor and contract Management

• Provide data driven analysis to management about key improvement and opportunity area

• Inventory management, incident management, change management & problem management

Experience managing a Program and Change Management

5+ years of project management experience in a related industry, specifically with technology infrastructure and Infrastructure integration

Project management, Process Improvement or Quality certifications required

Continuously improve project management methodologies used within Moody’s TSG.

Oversee/manage all phases of projects from initiation to closure with full adherence and alignment with Moody’s internal project management framework.

Manage escalations, project/scope/requirement changes, and RAID logs to ensure adequate attention to impediments with potential impact to time/quality/resources.

General knowledge of IT/Information Management industry trends, directions, governance and regulations

Excellent verbal and written communication skills, including the ability to convey complex technical information to management, business units, colleagues or partners

Supporting aspects of the partner management governance framework with a focus on issues management and performance reporting

Evaluating the performance of IT operational service management processes and general controls

Completion of an ITIL Intermediate Certification in Service Strategy, Service Control and Operations, or Continuous Service Improvement

Demonstrated experience with various commercially available computer software and productivity suites (i.e. M365, ServiceNow)

Experience working with ERP (SAP preferably) environment managing procurement, inventory management, sales management

Strong knowledge of standard computer applications including intermediate skills in Microsoft Excel, Word, and Outlook

Manage and track projects per plan and schedule. Provide status reports as required

Fluent in English both in written and oral communication skills

Excellent computer skills and very strong organization skills

Excellent communication and inter-personal skills