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Supervisor, Service Delivery Jobs
Company | City of Brampton |
Address | Brampton, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Government Administration |
Expires | 2023-08-10 |
Posted at | 9 months ago |
- Responsible to provide training to newly hired Supervisors.
- Monitor radio communications to ensure continuity of service and assist operators with matters related to route operations, fare collection, transfers and customer service
- Liaise with the maintenance department to ensure that buses are safe, clean and operational to provide an efficient service.
- Functional Responsibilities:
- Accurately monitor and track status of all vehicles and coordinate bus maintenance / change offs as required.
- Use transit-specific software (Hastus) to complete changes to operator schedules and prepare daily reports and route sheets in consideration of cost and resource efficiency; and in compliance with the Employment Standards Act and the Collective Agreement.
- Supervision of daily scheduling to ensure that service levels are maintained 24 hours per day, 7 days per week, and 365 days per year. This includes the assignment and tracking of Operator overtime to cover any open pieces of work.
- Control Centre (CC)
- Respond to public inquiries regarding policy, routes, schedules, service delays, etc.
- Proficiently carries out all Terminal functions, including (but not limited to): providing front line customer service to passengers, and monitoring for safety (bus speed, proper use of cross walk, suspicious and/or unlawful activity, etc.
- Transit Terminals (TT)
- On Road Supervision (ORS)
- Advise operators of route changes and assists operators and passengers in emergency situations.
- Investigate and report workplace incidents and injuries/illnesses including providing possible causes and recommend correction action to mitigate future occurrences and risks.
- Proficiently carries out all Report & Allocation functions, including (but not limited to): assessment for Fitness for Duty, booking on/off Operators, Relief Board Bidding, tracking and issuing vehicle assignments (buses and taxi’s), and accurately completes Employee Conduct Reports for any violations of the Rules & Regulations by Operators
- Responsible for the allocation and effective utilization of crewed and fixed spare board operators.
- Report & Allocation (RA)
- Proficiently carries out all Control Centre functions, including (but not limited to): providing timely service updates based on any system issues, provides immediate response to Operator Emergency Alarms, en route Operator book offs, monitoring for late departures/early arrivals and addressing any service issues, coordinate safety & security requests and lost and found reports.
- Assumes driving duties when necessary to maintain service levels.
- Investigate incidents and collisions involving the public.
- Investigates and responds to public complaints and disputes. Identifies trends and hot spots and makes recommendations to correct the issue(s). Conducts on-site investigations as required.
- Provide supervision, coaching and evaluates operation and driving practices of bus operators and provides feedback to ensure proper standards of performance are maintained.
- Liaise with Peel Regional Police, Peel Emergency Medical Services, Brampton Fire and Emergency Services, Animal Control, and other third party agencies as required.
- Ensure all operators have all necessary equipment and it is in proper working order
- Complete and distribute various records, statistics and reports on a daily basis
- Implement adjustments to the service to maintain the proficiency of the service throughout the operating day
- Ensure effective communication between Transit Operations Control Centre, the Transit Call Centre, and the Corporate Security Control Centre.
- Centralized Services. This role is accountable to provide full operational coverage within these four key functional areas:
- Grade 12 education or equivalent is required.
- Post secondary courses in human relations, communications and labour relations is an asset.
- Minimum 3 years supervisory level experience is an asset.
- Minimum 2 years experience within public transit as operator, or management or dispatch operation is required.
- Excellent oral and written communication and customer service skills.
- Various tests and/or exams may be administered as part of the selection criteria.
- Ability to use MicroSoft Word and Excel at an intermediate level is an asset.
- Must possess a valid class G driver’s license and have the ability to obtain Ontario Driver’s License class “CZ”.
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