Service Delivery Supervisor Jobs
By Alstom At Toronto, Ontario, Canada
Grade 12 or higher of education required
3 years of railway experience
Minimize in service failures by identifying potential equipment problems in advance of dispatch, and affecting repairs using all Technical resources available.
Keep up to date with crew operating instructions/notices.
Excellent understanding of equipment - locomotives and coach.
Associé De Succursale Au Service Clientèle/Livreur / Customer Service Branch Associate - Delivery / Automotive Paint
By Sherwin-Williams At St-Hyacinthe, Quebec, Canada
Qualifications essentielles pour ce poste
Préparer les commandes de peinture, y compris les mélanges et/ou les teintes précis en utilisant des formules standard ou personnalisées.
Charger en toute sécurité les marchandises à bord des véhicules de livraison.
Fournir un service clientèle exceptionnel par téléphone, ordinateur ou en personne.
Traiter les transactions de vente à l’aide du logiciel de l’entreprise.
Éliminer correctement les contenants vides et les produits usagés, conformément aux réglementations de l’entreprise et du gouvernement.
Senior Service Delivery Consultant
By SimCorp At Toronto, Ontario, Canada
Knowledge and experience in Front to Back Office modules
Minimum ten-year work experience in the financial services industry and five-year work experience in SimCorp Dimension
Strong interpersonal skills, proactive nature and a natural drive for problem solving.
A degree in finance or economics.
You have excellent analytical skills and are used to working in a structured way.
Excellent communication and presentation skills and fluency in English (spoken and written)
Director, Clinical Service Delivery
By Island Health - Vancouver Island Health Authority At Victoria, British Columbia, Canada
Demonstrated ability to lead change and to build and support management teams.
Sound working knowledge of planning concepts related to budgetary, staffing, quality and strategic initiatives.
High level communication skills, demonstrated organizational, planning and interpersonal skills.
Ability to adapt readily to rapid and changing environments.
Ability to interact professionally with various levels of personnel, both internally and externally.
Admissions Counsellor Service Delivery · · Fully Remote
By Crimson Global Academy At Canada
Superior planning and organisational skills; experience in project management, event coordination, and product management a plus
Stakeholder management (collaborating with a range of internal stakeholders, students and parents)
Experience in education, coaching, tutoring, and admissions consulting preferred
Strong preferenceforexperience with US/UK admissions consulting forthe undergraduate level at top universities
Strong written and oral communication skills
Conduct formal consulting sessions with students on a bi-monthly basis, chronicling and sharing with relevant stakeholders notes and action items
Team Lead, Service Delivery
By Keyera At Calgary, Alberta, Canada
Strong leadership and team management skills, with the ability to motivate and guide team members to success.
Steward the IT Service Management processes including but not limited to: Incident Management, Problem Management and Asset Management.
As a member of the IT leadership team, participate in the Change Management and IT Leadership meetings.
Technical diploma or University degree in business, management, or a related field.
Proficiency in using relevant software and tools (Freshservice and ServiceNow) for service delivery management and reporting.
Oversee the end-to-end service delivery process, ensuring timely and accurate delivery of services as per client requirements and service level agreements.
Service Delivery Manager- Airport
By Allied Universal At Sidney, British Columbia, Canada
A Bachelor’s degree in Business Administration, Management, Finance, Criminal Justice, or related field of study
Experience in the management of personnel in a unionized environment
Management experience in the Aviation Security Industry in a unionized environment
Compile shift reports for the screening area under their management
Conduct workplace investigations with the guidance of Human Resources and senior management
Conduct interviews with employees as per the Attendance Management Policy and Program
Service Delivery Manager- Aviation
By ASP Incorporated At Mississauga, Ontario, Canada
People management and operations experience with a strong focus on metrics, including a solid knowledge of KPI's and SLA's
Minimum of 2-3 years' experience in a management or Aviation, preferably in a security, customer service and/or airport/airline operations environment.
Execute knowledge checks with frontline personnel to ensure effective communication of client requirements.
Post-Secondary education with a Certificate, Diploma or Degree or equivalent work related/industry experience.
We offer competitive salaries and benefits.
Are you passionate about safety & security while seeking opportunities in management?
Service Delivery Representative - Home Oxygen
By ProResp Inc. At Newmarket, Ontario, Canada
Comprehensive benefits including health and dental, pension, EAP (Employee Assistance Program), health spending account and more
Exceptional customer service skills and ability to interact with patients
Full time, reliable employment with consistent hours
3 weeks paid vacation to start
Paid sick days and annual wellness/floater day
Paid overtime, paid on-call hours, paid on-call stand by hours
Service Delivery Manager Jobs
By Majorel North America At Waterloo, Ontario, Canada
Bachelor’s degree in Business, Finance, Management or a related field or equivalent work experience.
Must have strong technical, project management, implementation and process improvement skills.
Experience in a leadership role in a large contact center setting with extensive client and senior management interface.
General business acumen, including reporting and analysis, presentation skills, and organizational abilities.
Ensures delivery of Client KPIs and targets including day to day service levels, customer experience, quality measures and compliance measures.
Motivate and effectively performance manage direct reports to ensure delivery of overall targets and the business plan.
Service Delivery Manager – Audio Visual
By Microserve At Burnaby, British Columbia, Canada
Monitor assigned services engagements, ensuring appropriate communication and reporting, and escalating any issues appropriately to management or client staff
Strong understanding of the importance of technical change management protocols in a large client business environment
Manage the Profit and Loss reporting for projects and services engagements related to specific clients
Manage and monitor all aspects of service delivery, including ongoing operational support as well as project-based services
Identify and coordinate resource requirements for potential engagements to allow for the proactive planning and/or procurement of resources
Collaborate with the service coordination team to manage engagement schedules and commitments
Service Delivery Manager - Audio Visual
By Microserve At Calgary, Alberta, Canada
Monitor assigned services engagements, ensuring appropriate communication and reporting, and escalating any issues appropriately to management or client staff
Strong understanding of the importance of technical change management protocols in a large client business environment
Manage the Profit and Loss reporting for projects and services engagements related to specific clients
Manage and monitor all aspects of service delivery, including ongoing operational support as well as project-based services
Identify and coordinate resource requirements for potential engagements to allow for the proactive planning and/or procurement of resources
Collaborate with the service coordination team to manage engagement schedules and commitments
Head Of Service Delivery & Support
By Commissionaires NB & PEI At Saint John, New Brunswick, Canada
Ensure resources, capabilities and capacity to meet existing business demand.
Develop and execute operational plans and priorities in alignment to strategic plans and budgets for operations and training
Accountable to ensure operational budgeted revenues and expenses are achieved through sound decision making and strong financial acumen
Instill and nurture a customer-centric / employee-centric approach to operations across all employee levels
Lead operational initiatives to improve efficiency and effectiveness
Function as the Operational lead on all matters requiring coordination within the division
Compliance Service Delivery Manager
By Ntirety At Vancouver, British Columbia, Canada
5+ years of experience in a combination of compliance, risk management, information security and IT jobs
General knowledge of IT audit and risk management / assessment process
Create, communicate and implement for customers a risk-based process for vendor management, including assessment and treatment for risks
Maintain relationships with client management to manage expectations of service, including work products, timing, and the value to be delivered
The ability to build strong client relationships at all levels of an organization from business owners through the C-level management suite
Able to discuss and resolve audit issues and recommendations with client management
Oracle Service Delivery Manager
By Millenilink At Quebec, Canada
Demonstrated project management skills with experience planning, estimating, and executing projects
Proven people management skills with experience coaching and developing team members
Having 5+ years experience with technology delivery projects and/or technology advisory services
Having 5+ years of experience at a consulting firm
Having 3+ years of experience managing and leading direct reports
Ability to gain an understanding of client business processes, and requirements, while also managing expectations and scope as needed
Director, Service Delivery Excellence
By SNDL Inc. At Kelowna, British Columbia, Canada
Strong IT service delivery acumen, including cross-domain knowledge and preferably earlier career experience in a project management capacity.
Excellent service management planning and execution skills.
Works with BT Departments to ensure coordination, approvals, and communication of all IT changes across the organization (Change Management Board)
Incident Management, Disaster Recovery and Business Continuity Planning Processes
Portfolio Management, Project Management and Reporting
Manage a team of Service Delivery Managers and related analysts to focus on continuous improvement across both internal and external stakeholders.
Driver, Delivery Service Representative
By Gordon Food Service At Lloydminster, Alberta, Canada
Knowledge / Skills / Abilities
Collaborates with management and sales representatives to communicate customer concerns.
Medical, Dental, Prescription Drug, and EFAP Benefits after 30 days of employment
Schedule : 4 days a week, 10-12 hours shift.
125 year, family owned and operated company history
Pay for performance incentive program after 3 months
Service Delivery Manager- Airport
By Allied Universal At Prince George, British Columbia, Canada
A Bachelor’s degree in Business Administration, Management, Finance, Criminal Justice, or related field of study
Experience in the management of personnel in a unionized environment
Management experience in the Aviation Security Industry in a unionized environment
Compile shift reports for the screening area under their management
Conduct workplace investigations with the guidance of Human Resources and senior management
Conduct interviews with employees as per the Attendance Management Policy and Program
Supervisor, Service Delivery Jobs
By City of Brampton At Brampton, Ontario, Canada
Minimum 2 years experience within public transit as operator, or management or dispatch operation is required.
Grade 12 education or equivalent is required.
Minimum 3 years supervisory level experience is an asset.
Excellent oral and written communication and customer service skills.
Centralized Services. This role is accountable to provide full operational coverage within these four key functional areas:
Responsible for the allocation and effective utilization of crewed and fixed spare board operators.
Service Delivery Engineer Jobs
By Xerox At Ontario, Canada
Assists customers and prospects by analyzing and evaluating their print management requirements and needs.
Bachelor's degree or equivalent combination of education and experience.
Strong experience with Windows Servers.
Experience working with Xerox devices.
Knowledge with device moves, MACD, device setup, XSM, XDM, XWS, XWC
Ability to manage and prioritize workloads to meet contractual Service Level Agreements