It Service Administrator Jobs

What makes us a different kind of employer?

As a national health solutions partner, Medavie is committed to improving the wellbeing of Canadians — and in our digital-first culture, technology is key to providing the products, services and solutions that increase access to care and improve health outcomes.

Our technology team is the backbone of our organization with over 500 employees and growing. We are constantly creating, testing, and learning to enable personalized, digital experiences in all we do.

When you join us, you’ll be part of an in-house, innovation led team focused on cutting edge digital health solutions that help provide the best care possible, when and where it’s needed.

The IT Service Administrator’s role is to administer the day-to-day operations of the Access Control services for the company. This person enforces strict access controls, policies, and procedures that enforce segregation of duties, the use of unique user IDs and passwords, roles-based access, and the least privilege principle.

What we offer:

• Permanent full-time position with opportunity to grow in a well-established organization
• Flexible work arrangements and emphasis on work-life balance
• Annual Incentive Bonus which recognizes your contribution to our success.
• In addition to paid vacation, we offer a gifted week of vacation in your first year and an optional Vacation Purchase Program.
• Providing wellness benefits, health resources and fitness center discounts
• Remote and hybrid work options
• Comprehensive health, vision and dental plan that is 100% employer paid effective on your first day
• 100% employer-matched Defined Contribution Pension Plan
• An organization where we encourage personal learning and growth with opportunities for career development and advancement

Key Responsibilities

• Monitoring security requests, approvals, and granting activities to ensure procedures are consistently followed.
• Performing the day-to-day administration of security access requests.
• Perform orphan account management.
• Managing Service Desk Incident tickets and escalations pertaining to access issues.
• Administering the operations of roles-based access control systems.
• Managing the accurate and timely onboarding of new employees, students, and contractors.
• Managing the access controls and access changes related to employee, student, and contractor transfers and changes in roles and responsibilities.
• Provide reporting and statistics as required by management.
• Managing day-to-day requests for password resets.
• Managing the access controls related to the suspension, leave of absence, and termination of employees, students, and contractors.
• Providing support for ongoing system and access control audits.

Required Qualifications

• A strong commitment to the enforcement of established rules, controls, and policies.
• A working knowledge of how to provision user access to networks, applications, file shares, and/or databases.
• A solid understanding of how system access works and how to provision system access while respecting the least privilege principle.
• A working knowledge of roles-based access controls (RBAC).
• A working knowledge of Medavie Blue Cross legacy systems.
• Strong customer service experience and the ability to remain calm, courteous, and professional even while under pressure and tight time constraints.

Education: Relevant University degree or College diploma

Work Experience: Need minimum of 2 years’ of relevant experience

Other Qualifications:

• Experience in administering or implementing access controls to secured systems.
• Experience in securing file shares and/or databases.
• Fundamental knowledge of security related to information systems such as telecommunication circuits, network devices, server devices, firewalls, and/or applications.

Skills:

• Ability and desire to think outside the box and to seek out ways of improving current processes and finding new and innovative efficiencies.
• Ability to perform quality control checks upon the user access rights administration process and provide guidance to the security administrators.
• Ability to generate security metrics and reports with accuracy.
• Ability to interact and collaborate with people from across the entire organization.
• Ability to administer user access rights and privileges.

Language Skills: English ; Bilingualism considered an asset

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We are an Equal Opportunity Employer.

Medavie Blue Cross strives to foster a culture where everyone is enabled to achieve their full potential - a culture of diversity, equity and inclusion (DEI) where we live our values every day in the way we treat each other, our members and the communities we serve. Accessibility is a top priority.

For applicants with disabilities, we provide accommodations throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Medavie Blue Cross Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.

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