Executive It Support Jobs

We are looking for a positive and collaborative Executive IT Support Specialist to be primarily responsible for providing white glove support to our Company executives. Tasks will include tracking, troubleshooting, and resolving end-user computer issues, as well as proactive monitoring and support. Additionally, this role will support and assist other IT functions, as needed. The successful candidate will possess deep technical knowledge in the required fields, as well as exceptional interpersonal skills.
This role requires someone who is outgoing, has outstanding communication skills, enjoys working as part of a team in a fast-paced environment, can successfully multi-task, and thrives on adroitly solving user's technical issues in a timely manner.
What you'll do
Dedicated IT support for all issues and requests for the Canada’s Executive Team, including proactive collaboration with EC Members and Executive Assistants
Dedicated IT support for all Canada Events (AV Technology setup, Technical Event Coordination)
Meeting and Collaboration room support and enhancements (AV Technology)
Providing a broad range of technical troubleshooting capabilities with a strong sense of urgency
Provide excellent customer service and ability to diffuse heightened end-user sensitivity
Proactively support all technologies used by the executives.
Provide off-site event support for executives to facilitate meetings and productivities.
Effectively provide proactive communications to customer base, management and other IT functional areas.
Advise management of industry shifts and of advancements in technology related to the executives needs.
Contribute to the development and growth of the Executive Support and Services Program
What you'll bring
University Degree in Computer Science, Computer Engineering or IT is a must
Candidate must have superior oral/written communication and collaboration skills
3-5 years experience supporting Executive members in an IT setting
5 years experience supporting desktop hardware, operating systems, smartphones, and printers.
5 years experience supporting common Desktop applications and related hardware technologies
7+ years’ experience in Microsoft 0365 products (Windows, Office, Outlook, Teams, etc.)
7+ years’ experience in business communication platforms such as messaging, video audio/video conferencing, telephony etc
Strong customer service skills with the desire and ability to exceed customer expectations
Must be a strong team player and eager to accept challenges.
Self-motivated and directed, with the ability to effectively prioritize and execute
Highest degree of professionalism and integrity
ITIL certification and Agile would be an asset
Available on an On-Call Basis
Must be available to be present in office 5 days a week with possibility for Travel between different offices in GTA
What you’ll get
Competitive rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
Exceptional Career Development opportunities.
We’ll support your professional development education.
Additional Information
Advantages
Competitive rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
Exceptional Career Development opportunities.
We’ll support your professional development education.
Responsibilities
Dedicated IT support for all issues and requests for the Canada’s Executive Team, including proactive collaboration with EC Members and Executive Assistants
Dedicated IT support for all Canada Events (AV Technology setup, Technical Event Coordination)
Meeting and Collaboration room support and enhancements (AV Technology)
Providing a broad range of technical troubleshooting capabilities with a strong sense of urgency
Provide excellent customer service and ability to diffuse heightened end-user sensitivity
Proactively support all technologies used by the executives.
Provide off-site event support for executives to facilitate meetings and productivities.
Effectively provide proactive communications to customer base, management and other IT functional areas.
Advise management of industry shifts and of advancements in technology related to the executives needs.
Contribute to the development and growth of the Executive Support and Services Program
Qualifications
University Degree in Computer Science, Computer Engineering or IT is a must
Candidate must have superior oral/written communication and collaboration skills
3-5 years experience supporting Executive members in an IT setting
5 years experience supporting desktop hardware, operating systems, smartphones, and printers.
5 years experience supporting common Desktop applications and related hardware technologies
7+ years’ experience in Microsoft 0365 products (Windows, Office, Outlook, Teams, etc.)
7+ years’ experience in business communication platforms such as messaging, video audio/video conferencing, telephony etc
Strong customer service skills with the desire and ability to exceed customer expectations
Must be a strong team player and eager to accept challenges.
Self-motivated and directed, with the ability to effectively prioritize and execute
Highest degree of professionalism and integrity
ITIL certification and Agile would be an asset
Available on an On-Call Basis
Must be available to be present in office 5 days a week with possibility for Travel between different Aviva offices in GTA
Summary
We are looking for a positive and collaborative Executive IT Support Specialist to be primarily responsible for providing white glove support to Company executives. Tasks will include tracking, troubleshooting, and resolving end-user computer issues, as well as proactive monitoring and support. Additionally, this role will support and assist other IT functions, as needed. The successful candidate will possess deep technical knowledge in the required fields, as well as exceptional interpersonal skills.
This role requires someone who is outgoing, has outstanding communication skills, enjoys working as part of a team in a fast-paced environment, can successfully multi-task, and thrives on adroitly solving user's technical issues in a timely manner.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.