It Support Manager Jobs

Overview
It’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights. And we’re on the lookout for talented people who share our vision and values and want to join us in this journey. At OSL, our culture is our foundation. Passionate employees, great customer service and long-term relationships are all built upon that foundation. We value people, passion, honesty, respect, and integrity.
The Company:
OSL (Outsourced Sales Leadership) was established in 2012 in Mississauga, Ontario, to provide clients with customized designed sales solutions in retail, direct sales, merchandising and customer acquisition.
About the role:
Reporting to the Director IT, the IT Support Manager is responsible for overseeing, administering, managing, and supporting the IT for Field Teams and Head Office. Works closely with the IT Director to develop strategy for IT systems, equipment, and infrastructure to support business operations. Liaises with internal teams and external vendors to identify opportunities and efficiencies and ensure a high level of support is maintained.
OSL Retail Services is a collaborative, fast paced and innovative company, to be successful in this role you must thrive in a fast-moving, ever-changing environment.
What you’ll do:

• Maintenance of all information technology equipment
• Build’s Monthly reporting on equipment’s and other business areas
• Responsible for analyzing call log to discover trending matters and issues.
• Responsible for the management of the organization’s email accounts
• Supports any IT-related projects internally or for external clients
• Administers the Office 365 & Exchange accounts for OSL Direct and shared services
• Advises internal stakeholders on IT-related questions or opportunities
• Liaises with vendors to source and maintain equipment
• Maintains inventory of hardware and spare equipment
• Sets up new employees on all required systems and equipment
• Provides tier 2 level support for the direct team members
• Offer training to staff of the organization and its clients
• Supports the implementation of systems, policies and procedures
• Administers the Miradore systems that supports our clients Tablets/Phones
• Respond to clients’ questions on IT
• Occasionally will be required to work off business hours to do system maintenance with minimal impact to business operations
• Supports information technology and computer systems for the client group and shared services
• Administers the Pulseway system that supports our IT infrastructure

What you’ve done:

• Time management and the ability to prioritize, along with strong organizational skills
• Proficiency in gathering and analyzing information
• Passionate about technologies
• Proven working experience in IT or relevant experience
• Knowledge of Server 2016 and higher
• Good written and verbal communications skills
• Hands-on experience with computer networks, network administration and network installation
• Experience with Pulseway/Mirador/Webroot/Avanan/ or similar system
• Proverbiality to identify and resolve issues regarding IT in a manner that is timely

What’s in it for you:

• Employee development programs
• RRSP matching program
• A supportive workplace culture and work environment
• Training and development opportunities to grow your career
• Vacation plus additional flex days
• Comprehensive health, dental and life benefits
• Named one of Canada’s Best Managed Companies
• Competitive base salary +bonus

If this sounds like you and you are excited to be a member of our team, please apply now.
We thank all interested applicants; however, only qualified candidates will be contacted. This position requires the successful completion of a criminal background check.
Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply. We are an EEOC Employer.