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Senior It Technical Support Manager Jobs

Technical Support Manager Jobs
By ThoughtFarmer At Vancouver, British Columbia, Canada
Training and development. Conduct training sessions to enhance our support team's technical expertise, product knowledge, and service skills.
Customer issue management. Manage complex escalated customer issues, ensuring they're resolved quickly and surpass our service level agreements (SLAs).
Reporting. Craft insightful reports on team performance and customer satisfaction for management.
Customer advocacy. Represent and champion our customers within ThoughtFarmer, bringing insights to refine our offerings.
Inter-departmental collaboration: Work with other departments to create a consistent and cohesive customer experience.
Bachelor's degree (or equivalent work experience) in Computer Science, IT, or a related field.
Manager, Senior Technical Support
By Blackline Safety At Calgary, Alberta, Canada
Demonstrated project management aptitude and experience
CRM or case management system experience and ability to interpret data into actionable outcomes (NetSuite considered an asset)
Collaborates with the Technical Support Managers globally to ensure alignment in product knowledge, problem resolution and sound escalation practices
Identify customer knowledge gaps through the problem analysis process to improve customer deployment efforts and minimize calls for support
Develop Distributor Service programs and manage the service levels of our partners
Champions product knowledge for new and existing hardware, software, and communications networks.
Technical Support Manager Jobs
By Scoop Solar At Canada
Experience with help desk ticketing and customer knowledge base systems
Logical thinker with strong deductive skills
Manage the Scoop Help Desk Ticketing System and respond to customer inquiries in a timely manner
Previous experience as a technical support specialist for a B2B software as a service company
Strong problem-solving skills and attention to detail
Nice to have: experience setting up support software such as Freshdesk and Intercom
It Technical Support Specialist [Acadian Seaplants Limited]
By CareerBeacon At Dartmouth, Nova Scotia, Canada
Familiarity with IT service management (ITSM) principles and experience using ticketing systems.
Experience with the Ivanti IT Service Management solution is considered an asset.
Assist with software license management.
Certifications such as CompTIA A+, Microsoft Certified Solutions Associate (MCSA), or similar qualifications is considered an asset.
Provide exceptional technical support and troubleshooting assistance via phone, email, video conference, remote access, or in-person.
Stay up-to-date with the latest technologies and industry trends to enhance technical knowledge and contribute to continuous improvement initiatives.
Senior Manager, It Fp&A
By Mark Anthony Group At Vancouver, British Columbia, Canada
Oversee operating expenses management, finance operations and reporting.
Manage capital and portfolio management along with overseeing annual CAPEX budges.
Perform month-end close tasks such as management of total innovation and A&P spend.
Assist in monthly and year-end management/audit queries.
Evaluate and select the best IT FP&A management tools to support the framework.
Completed Bachelor’s degree in Finance, Accounting or related field or industry experience
Manager, Technical Support Jobs
By Bath Fitter At Saint-Eustache, Quebec, Canada

The Technical Support Manager will lead the technical support team and ensure smooth and efficient operations of technical support services for the organization. The successful candidate will oversee ...

Manager, Technical Support Jobs
By Airbus Helicopters At Ontario, Canada
Manage the administration of all phases of the technical and quality requirements of AHCA
Operational management including budgeting and execution of performance metrics/targets
Receive a competitive salary and a wide host of benefits
Establish goals and objectives for Technical Support in line with promoting superior customer technical experience
Coordinate and instruct Technical Representatives on the latest business/operation requirements
Strong experience in creating and monitoring the financial operations of a Technical Support type program
Manager, Technical Support Jobs
By Fundserv At Toronto, Ontario, Canada
Strong experience with case management tools (ServiceNow CSM is a definite asset).
Post-secondary education with 5+ years of experience in customer technical support and 3+ years of experience managing a team.
Knowledge of ITIL/ITSM concepts and practices (certification is an asset)
Knowledge of Fundserv standards and or/ investment fund industry experience is an asset
Assess and optimize the use of existing and new technology tools to maximize team efficiency and member experience.
Participate in technology transformation projects to ensure Technical Support requirements and activities are identified and integrated into the production readiness phase.
It Support Manager / Lead
By Bull IT Services At Montreal, Quebec, Canada
• Experience in working with Mobile Device Management (WorkspaceOne, MobileIron, Intune)
• DLP, AV, WSUS, Patch management, VPN, VDI technology
• Patch management, ITSM tools, Microsoft Exchange, O356, MS teams, Azure AD, Proxy, etc.
• Vendor and contract Management
• Provide data driven analysis to management about key improvement and opportunity area
• Inventory management, incident management, change management & problem management
It Support Manager Jobs
By OSL Retail Services At Mississauga, Ontario, Canada
Time management and the ability to prioritize, along with strong organizational skills
Responsible for the management of the organization’s email accounts
Offer training to staff of the organization and its clients
Proven working experience in IT or relevant experience
Knowledge of Server 2016 and higher
Hands-on experience with computer networks, network administration and network installation
Technical Support Representative (It)
By John Brooks Company Limited At Mississauga, Ontario, Canada
Continuously improve technical knowledge and skills through ongoing training and professional development opportunities.
Configure, install, and manage corporate devices, including workstations, laptops, printers, phones, handheld terminals, and tablets.
Minimum of 3 years experience in a technical support role.
Strong problem-solving and troubleshooting skills.
Excellent verbal and written communication skills.
Patience and empathy when dealing with customers, especially those with limited technical knowledge.
It Technical Support (Id#3905)
By New Value Solutions At Canada
Excellent presentation skills with a high degree of comfort with end users and management.
End user technical support experience.
Administer Windows servers both on premise and in the cloud (Azure)
Responding to approximately 15-20 tickets per week.
Monitoring and maintaining computer systems and networks.
Make recommendations on improving processes and technical tools used.
Ubuntu Technical Support Manager
By Canonical At Hamilton, Ontario, Canada
Management of a professional support team, including skills development and performance management
Leadership experience, and preferably team management experience
Experience or knowledge of OpenStack, Public Cloud or Virtualization technologies.
Contribution to the support knowledge base
Hire, develop and train support team to match business requirements
Extensive CLI experience with Linux at a technical level (Support, Development, Implementation).
Ubuntu Technical Support Manager
By Canonical At Victoria, British Columbia, Canada
Management of a professional support team, including skills development and performance management
Leadership experience, and preferably team management experience
Experience or knowledge of OpenStack, Public Cloud or Virtualization technologies.
Contribution to the support knowledge base
Hire, develop and train support team to match business requirements
Extensive CLI experience with Linux at a technical level (Support, Development, Implementation).
Ubuntu Technical Support Manager
By Canonical At Gatineau, Quebec, Canada
Management of a professional support team, including skills development and performance management
Leadership experience, and preferably team management experience
Experience or knowledge of OpenStack, Public Cloud or Virtualization technologies.
Contribution to the support knowledge base
Hire, develop and train support team to match business requirements
Extensive CLI experience with Linux at a technical level (Support, Development, Implementation).
Senior Specialist, It Operations Technical (Unix & Virtualization)
By Talentify.io At Canada
Experience in data analysis, database management, health plan claims disbursement, and managed care
Strong communication, critical thinking, and time management skills
Bachelor's Level Degree in Business Administration/Management or Health Information Technology
Comprehensive health care and retirement benefits
Position: Remote Senior Pharmacy Performance Specialist
Act as a liaison between Finance, Analytics, IT and Pharmacy
Manager, It Support Jobs
By O2E Brands At Vancouver, British Columbia, Canada
Ongoing management of the organizational hardware program, including responsibility for hardware procurement, inventory management, and our evergreen refresh program.
Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers.
Comp TIA A + Certification, CCNA, or similar, preferred.
Other Certifications are a strong asset: ITIL, Google IT Support, Microsoft Azure.
Experience with ticketing systems such as ServiceNow, FreshService, or similar.
Must be customer service oriented with strong interpersonal skills.
It Sage 300 Technical Support
By Career Market At Greater Montreal, Quebec, Canada
o Experience with Share Point Application and management
 University degree in Computer Science or Management Information
o Experience with installing, maintenance and troubleshooting with
o Work experience with Sage 300, a plus
o Work experience with Linux, a plus
o Work experience using support ticket tracking tools such as Jira
Senior Manager, It Application Support
By Aviso Wealth At Toronto, Ontario, Canada
Knowledge of ITIL and service management best practices
Strong project management and organizational skills
Hire, train, and develop team members to ensure they have the necessary skills and knowledge to provide effective service delivery
3+ years of experience in a managerial or leadership role
Manage and lead a team of IT professionals responsible for application support, maintenance, and monitoring
Work with application development teams to ensure proper system design and implementation, ensuring that applications are supportable and meet business requirements
Senior Manager, It Application Support
By Aviso Wealth At Vancouver, British Columbia, Canada
Knowledge of ITIL and service management best practices
Strong project management and organizational skills
Hire, train, and develop team members to ensure they have the necessary skills and knowledge to provide effective service delivery
3+ years of experience in a managerial or leadership role
Manage and lead a team of IT professionals responsible for application support, maintenance, and monitoring
Work with application development teams to ensure proper system design and implementation, ensuring that applications are supportable and meet business requirements

Are you an experienced IT professional looking to take your career to the next level? We are looking for a Senior IT Technical Support Manager to join our team and lead our IT support team. You will be responsible for providing technical support to our customers, managing our IT systems, and ensuring our IT infrastructure is secure and reliable. If you have a passion for technology and a commitment to providing excellent customer service, then this is the job for you!

An Senior It Technical Support Manager is responsible for providing technical support and assistance to users of IT systems and services. They are responsible for troubleshooting hardware and software issues, installing and configuring systems, and providing training and support to users. They must have strong technical and customer service skills, as well as a good understanding of IT systems and services. To become an Senior It Technical Support Manager, you will need to have a bachelor's degree in computer science, information technology, or a related field. You may also need to have experience in a technical support role. Additionally, you should have strong problem-solving and communication skills, as well as the ability to work independently and as part of a team.

Senior It Technical Support Manager skills required for your resume and career include:

• Technical expertise: Knowledge of computer hardware and software, networking, and operating systems.
• Problem-solving: Ability to troubleshoot and resolve technical issues.
• Communication: Excellent verbal and written communication skills.
• Customer service: Ability to provide excellent customer service and support.
• Interpersonal: Ability to work well with others and build relationships.
• Organizational: Ability to prioritize tasks and manage time effectively.

Senior It Technical Support Manager knowledge required for your resume and career include:

• Computer hardware and software
• Networking and operating systems
• Troubleshooting and problem-solving
• Customer service and support
• Documentation and training
• Project management

Senior It Technical Support Manager responsibilities include:

• Troubleshooting hardware and software issues
• Installing and configuring systems
• Providing training and support to users
• Documenting technical issues and resolutions
• Maintaining and updating systems
• Managing projects and tasks

Senior It Technical Support Manager experience required for your resume and career include:

• Previous experience in a technical support role
• Knowledge of computer hardware and software
• Experience with networking and operating systems
• Ability to troubleshoot and resolve technical issues
• Excellent customer service and communication skills
• Ability to work independently and as part of a team

Senior It Technical Support Manager qualifications required for your resume and career include:

• Bachelor’s degree in computer science, information technology, or a related field
• Certifications in relevant technologies
• Experience in a technical support role
• Strong problem-solving and communication skills
• Ability to work independently and as part of a team

Senior It Technical Support Manager education required for your resume and career include:

• Bachelor’s degree in computer science, information technology, or a related field
• Certifications in relevant technologies
• Courses in computer hardware and software, networking, and operating systems
• Training in customer service and support
• Courses in project management

Tools that help Senior It Technical Support Manager work better include:

• Remote access software: Allows remote access to systems and troubleshooting.
• Monitoring software: Monitors systems and alerts of potential issues.
• Automation software: Automates tasks and processes.
• Documentation software: Creates and stores technical documentation.
• Help desk software: Manages customer support requests.

Good tips to help Senior It Technical Support Manager do more effectively include:

• Stay up to date on the latest technologies and trends.
• Develop strong problem-solving skills.
• Utilize automation tools to streamline processes.
• Create detailed documentation for technical issues and resolutions.
• Prioritize tasks and manage time effectively.
• Develop strong customer service and communication skills.

Common Senior It Technical Support Manager interview questions include:

• What experience do you have in a technical support role?
• How do you troubleshoot and resolve technical issues?
• What do you know about computer hardware and software?
• How do you provide excellent customer service and support?
• What do you know about networking and operating systems?
• How do you prioritize tasks and manage time effectively?