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Ubuntu Technical Support Manager
Company | Canonical |
Address | Gatineau, Quebec, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-07-19 |
Posted at | 10 months ago |
Open source is now the centre of technology innovation, and the new default for tech and traditional companies alike. Canonical Ubuntu is the fastest growing open source platform, with over 20 million users globally. Canonical provides commercial support, consulting and training services to customers and partners who are deploying Ubuntu. Our customers are technology innovators inside global enterprises using Ubuntu and open source to build the future in their industry.
- Operational control, shift scheduling, accountability for key performance indicators (KPIs)
- Contribution to the support knowledge base
- Continuous improvement to the team's processes and support service delivery
- Accountability for customer satisfaction
- Management of a professional support team, including skills development and performance management
- Work with the leadership team to drive growth and transformation initiatives
- Act as the customer escalation contact, and ensure that such escalations are addressed appropriately
- Ensures that all customer cases are responded to within the SLA, and in a professional manner
- Hire, develop and train support team to match business requirements
- Preferably fluent in two languages English being primary
- Excellent communication skills (verbal and written)
- Leadership experience, and preferably team management experience
- Confidence under pressure, with proven track record of high customer focus
- Extensive CLI experience with Linux at a technical level (Support, Development, Implementation).
- Experience or knowledge of OpenStack, Public Cloud or Virtualization technologies.
- 100% work-from-home
- Learning and development
- Competitive salary
- Annual leave
- Priority Pass for travel
- Recognition rewards
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