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Technical Support And Infrastructure Manager Jobs

Technical Support Manager Jobs
By ThoughtFarmer At Vancouver, British Columbia, Canada
Training and development. Conduct training sessions to enhance our support team's technical expertise, product knowledge, and service skills.
Customer issue management. Manage complex escalated customer issues, ensuring they're resolved quickly and surpass our service level agreements (SLAs).
Reporting. Craft insightful reports on team performance and customer satisfaction for management.
Customer advocacy. Represent and champion our customers within ThoughtFarmer, bringing insights to refine our offerings.
Inter-departmental collaboration: Work with other departments to create a consistent and cohesive customer experience.
Bachelor's degree (or equivalent work experience) in Computer Science, IT, or a related field.
Technical Support Manager Jobs
By Scoop Solar At Canada
Experience with help desk ticketing and customer knowledge base systems
Logical thinker with strong deductive skills
Manage the Scoop Help Desk Ticketing System and respond to customer inquiries in a timely manner
Previous experience as a technical support specialist for a B2B software as a service company
Strong problem-solving skills and attention to detail
Nice to have: experience setting up support software such as Freshdesk and Intercom
Manager, Technical Support Jobs
By Bath Fitter At Saint-Eustache, Quebec, Canada

The Technical Support Manager will lead the technical support team and ensure smooth and efficient operations of technical support services for the organization. The successful candidate will oversee ...

Manager, Technical Support Jobs
By Airbus Helicopters At Ontario, Canada
Manage the administration of all phases of the technical and quality requirements of AHCA
Operational management including budgeting and execution of performance metrics/targets
Receive a competitive salary and a wide host of benefits
Establish goals and objectives for Technical Support in line with promoting superior customer technical experience
Coordinate and instruct Technical Representatives on the latest business/operation requirements
Strong experience in creating and monitoring the financial operations of a Technical Support type program
Manager, Technical Support Jobs
By Fundserv At Toronto, Ontario, Canada
Strong experience with case management tools (ServiceNow CSM is a definite asset).
Post-secondary education with 5+ years of experience in customer technical support and 3+ years of experience managing a team.
Knowledge of ITIL/ITSM concepts and practices (certification is an asset)
Knowledge of Fundserv standards and or/ investment fund industry experience is an asset
Assess and optimize the use of existing and new technology tools to maximize team efficiency and member experience.
Participate in technology transformation projects to ensure Technical Support requirements and activities are identified and integrated into the production readiness phase.
Manager Of Research And Infrastructure Support
By Dalhousie University At Halifax, Nova Scotia, Canada
Demonstrated experience delivering research educational materials, workshops and seminars.
Experience in research administration or a related environment.
Knowledge of the Canadian granting system as it pertains to biomedical and health research.
Proven organizational skills and attention to detail.
Strong interpersonal and communication (verbal, written and presentation) skills.
Experience with infrastructure programs, faculty awards and nominations, and/or research application processes, including proposal/budget development and support.
Technical Infrastructure Project Manager, Vp
By State Street At Toronto, Ontario, Canada
10+ years’ experience in Program/Project management supporting large-scale infrastructure programs
Managing infrastructure programs in a large federated organization with multiple stakeholders and conflicting requirements
Prior experience in mature infrastructure technologies (e.g., VMWare, SAN and NAS storage)
Ability to manage large projects and priorities within a rapidly changing Organization focused on Transformation at Scale.
Ability to manage conflicts with multiple stakeholders while keeping the project goals in focus.
Assist the team to manage, prioritize and drive milestone deliverables on a daily, weekly and Monthly basis
Infrastructure Support Toronto Manager (T & I)
By CBC/Radio-Canada At Toronto, Ontario, Canada
Ensuring that sound maintenance management principles are followed including preventative maintenance and appropriate record keeping (e.g. service tickets in Vimbiz).
Determining training and development requirements and arranges on the job training.
Managing assigned budget to achieve departmental objectives. Manage and authorize annual leave. Review and approve overtime.
Well developed problem solving and conflict resolution skills
Promoting a community of wellbeing to ensure a healthy workplace.
Ensuring that appropriate inventories of technical parts and supplies are available to facilitate production operations.
Ubuntu Technical Support Manager
By Canonical At Hamilton, Ontario, Canada
Management of a professional support team, including skills development and performance management
Leadership experience, and preferably team management experience
Experience or knowledge of OpenStack, Public Cloud or Virtualization technologies.
Contribution to the support knowledge base
Hire, develop and train support team to match business requirements
Extensive CLI experience with Linux at a technical level (Support, Development, Implementation).
Ubuntu Technical Support Manager
By Canonical At Victoria, British Columbia, Canada
Management of a professional support team, including skills development and performance management
Leadership experience, and preferably team management experience
Experience or knowledge of OpenStack, Public Cloud or Virtualization technologies.
Contribution to the support knowledge base
Hire, develop and train support team to match business requirements
Extensive CLI experience with Linux at a technical level (Support, Development, Implementation).
Ubuntu Technical Support Manager
By Canonical At Gatineau, Quebec, Canada
Management of a professional support team, including skills development and performance management
Leadership experience, and preferably team management experience
Experience or knowledge of OpenStack, Public Cloud or Virtualization technologies.
Contribution to the support knowledge base
Hire, develop and train support team to match business requirements
Extensive CLI experience with Linux at a technical level (Support, Development, Implementation).
Technical Sales And Support
By Trelleborg Seals & Profiles At Ancaster, Ontario, Canada

I am looking for an individual with experience in Trenchless Pipeline Rehabilitation services to travel across Canada performing demonstrations of our various technologies and supporting our rental ...

Manager, Qa And Support
By Air Transat At Montréal-Ouest, Quebec, Canada
Ensure the certification of all the applications developments and deliveries of his sphere of activity;
10 years of experience in IT, including 3 years in team supervision;
Experience in application support and quality assurance;
Direct the quality assurance, the integration and the support of the applications that are part of his sphere of activity;
Confirm that the developed and delivered applications are in conformity with the expectations and do not contain errors;
Ensure a daily support on the applications delivered to the users;
Staff Technical Program Manager, Infrastructure
By Shopify At Canada
Proven experience leading and executing complex, cross-functional programs. Strong problem solving and project/program management skills are a must.
Experience building, developing and managing highly effective program management tools and cadences
Demonstrated experience in analytics, including advanced proficiency in Excel and knowledge of SQL. Comfort with data visualization and dashboarding.
Represent your stakeholder team in collaborations with other Shopify teams, such as finance, legal, procurement, and commercial teams.
Ability to gather and integrate important information, distill and synthesize requirements to summarize program impacts and opportunities
Tech/e-commerce company experience, ideally experience negotiating with vendors, partners, or clients.