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Tier 2 Technical Support Manager Jobs

Technical Support Manager Jobs
By ThoughtFarmer At Vancouver, British Columbia, Canada
Training and development. Conduct training sessions to enhance our support team's technical expertise, product knowledge, and service skills.
Customer issue management. Manage complex escalated customer issues, ensuring they're resolved quickly and surpass our service level agreements (SLAs).
Reporting. Craft insightful reports on team performance and customer satisfaction for management.
Customer advocacy. Represent and champion our customers within ThoughtFarmer, bringing insights to refine our offerings.
Inter-departmental collaboration: Work with other departments to create a consistent and cohesive customer experience.
Bachelor's degree (or equivalent work experience) in Computer Science, IT, or a related field.
Tier 2 / Incident Manager Jobs
By Cognosante At Field, British Columbia, Canada
Support the Learning Management System Administrator as needed
5 years of customer service experience
2 years of Tier 2 experience
Develop and update SOPs and processes
Train Service Desk Personnel as needed
Be able to obtain a Public Trust and Census Clearance
Technical Support Manager Jobs
By Scoop Solar At Canada
Experience with help desk ticketing and customer knowledge base systems
Logical thinker with strong deductive skills
Manage the Scoop Help Desk Ticketing System and respond to customer inquiries in a timely manner
Previous experience as a technical support specialist for a B2B software as a service company
Strong problem-solving skills and attention to detail
Nice to have: experience setting up support software such as Freshdesk and Intercom
Manager 2 Development Jobs
By Intuit At Edmonton, Alberta, Canada
Work with product management to distill requirements and challenges into technical requirements for the team.
2+ years working with engineering teams in the capacity of product development manager.
8+ years of "hands-on" experience developing enterprise level applications
Bachelor's degree in CS or equivalent experience.
Good understanding of and experience working with web-based technologies, understands how the full stack works.
Acts as a thought leader, translating business needs into technical requirements and oversees the implementation of associated solutions.
It Support - Tier 2
By Robert Half At Toronto, Ontario, Canada
This job succeeds when it can facilitate user account management by handling onboarding, change and departure processes
One or more programming or scripting language skills required
This position requires a combination of superior customer service skills and technical aptitude
Foundational knowledge in Windows Intune
Basic Troubleshooting experience highly desired
Possess qualifications to analyze complex business problems, propose effective solutions and understand and apply business vision and direction
Tier 2 On-Site It Support Technician
By Altis Technology At Toronto, Ontario, Canada
Administration and management of Active Directory users, utilizing networking skills to ensure secure and efficient user access control.
Comprehensive network support across multiple sites, including the management of VLANS and wireless network/WAN LAN.
Proficiency in Active Directory user management with a deep understanding of network user access.
3+ years of relevant IT Support experience
Extensive networking experience, specifically in constructing and setting up multi-family sites.
Demonstrable experience in Windows/PC troubleshooting with a networking focus, particularly with Windows operating systems.
It Technical Support Specialist (Tier 2)
By SRA Staffing - SRA Group At Toronto, Ontario, Canada
Works with IT Management to ensure license compliance
Enters all new equipment in Asset Management Database
Strong written and communication skills; previous experience in writing documentation is an asset.
IT Asset Management and Deployment
Deploys new equipment and properly secures according to departmental practice and Manager direction
Researching and learning technical details of all new hardware and imparting knowledge to other IT Staff
Technical Support Engineer (Tier 3)
By Docebo At Toronto, Ontario, Canada
Generous Vacation Policy, plus 2 extra floating holidays to use for religious or cultural events that matter to you
Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors)
WeWork partnership and “Work from Anywhere” program
Manager, Technical Support Jobs
By Bath Fitter At Saint-Eustache, Quebec, Canada

The Technical Support Manager will lead the technical support team and ensure smooth and efficient operations of technical support services for the organization. The successful candidate will oversee ...

Tier 2 Support Manager Jobs
By Docebo At Toronto, Ontario, Canada
Must have exceptional organizational, time management and multi-tasking skills
Effectively servicing client management escalations in line with accepted best practices and processes, collaborating with other departments on necessary next steps
You have 2+ years experience leading remote teams in a customer or technical support setting.
You are an effective communicator with the ability to manage and implement change in a dynamic environment.
You have the ability to empathize with customers and convey confidence, displaying superb listening skills, and verbal and written communication skills.
Supporting the recruitment, training and development of the Docebo Support Team ensuring world-class support for Docebo’s customers
Application Engineer Tier 2 Jobs
By ValGenesis At Mississauga, Ontario, Canada
The required Knowledge/Skills, Education, and Experience you will bring to ValGenesis:
Partner with the Customer Technical support team to manage customer questions and escalate to management for more complex inquiries as needed
Design, build, and configure applications to meet business process and application requirements
2+ years experience in Web Application testing
Strong desire to focus on the customer; demonstrate strong customer service skills
Excellent communication skills (written and verbal)
Canada Research Chair, Tier 2
By University of Victoria At Victoria, British Columbia, Canada
A doctoral degree focused on Indigenous Language Revitalization, Indigenous Studies, Education, Applied Linguistics, or a related field
Applied knowledge of Indigenous language pedagogies and research methodologies
Knowledge of or ability to contribute to the emerging practice of language planning
Indigenous ancestry with lived experience in Indigenous communities, cultures and traditions
Experiential knowledge of and appreciation for land-based practices
Be an emerging world-class researchers who have demonstrated particular research creativity;
Manager, Technical Support Jobs
By Airbus Helicopters At Ontario, Canada
Manage the administration of all phases of the technical and quality requirements of AHCA
Operational management including budgeting and execution of performance metrics/targets
Receive a competitive salary and a wide host of benefits
Establish goals and objectives for Technical Support in line with promoting superior customer technical experience
Coordinate and instruct Technical Representatives on the latest business/operation requirements
Strong experience in creating and monitoring the financial operations of a Technical Support type program
Manager, Technical Support Jobs
By Fundserv At Toronto, Ontario, Canada
Strong experience with case management tools (ServiceNow CSM is a definite asset).
Post-secondary education with 5+ years of experience in customer technical support and 3+ years of experience managing a team.
Knowledge of ITIL/ITSM concepts and practices (certification is an asset)
Knowledge of Fundserv standards and or/ investment fund industry experience is an asset
Assess and optimize the use of existing and new technology tools to maximize team efficiency and member experience.
Participate in technology transformation projects to ensure Technical Support requirements and activities are identified and integrated into the production readiness phase.
Senior Helpdesk Support Technician, Tier 1 And 2 (Move To Okanagan, Bc Required)
By Miriam Sherris Recruiting At Central Okanagan, British Columbia, Canada
Have a minimum of 5 years of experience in Corporate IT or Helpdesk, Tier 1 and 2 (required)
MCP/MCSA, A+ or Network+ certification is considered an asset
Are ITIL Foundations certified (considered an asset)
Must be able to participate in on call rotation
How can you stand out? Well, If You…
This role might be for you!
Manager, Gec - Tier 2 | Vancouver, Bc
By lululemon At Vancouver, British Columbia, Canada
Collaborates with the Guest Support management team to create long-term strategies, annual operating plans, and financial cases.
Provides consistent leadership coaching and feedback to their direct reports, developing their skills to achieve strong business results.
Research, study and analyse operational and performance data to identify trends and opportunities for improvement to positively impact the guest experience
Under the direction of your manager, perform/complete other additional projects, duties, and assignment as required and/or by request.
5-8 years of progressive leadership experience working in an operations-based environment
Relevant ecommerce and retail experience required, contact centre leadership experience a plus
Tier 1 Technical Support Representative
By Eptura At Winnipeg, Manitoba, Canada
Microsoft Office, Incident management platforms (JIRA, Zendesk), Android and iOS experience an asset.
Perform problem analysis and isolate issues of minimal to moderate complexity, with minimal instruction and oversight from team leads and/or management.
Work with the Tier 2 Technical Support Representatives to enforce our incident management procedure, report issues, and verify hotfixes.
Effectively manage heavy workload consisting of Chat, E-mail and Phone contacts.
Excellent grammar and written communication skills.
Create end user and internal knowledge base documentation
Tier 1 Technical Support Representative
By Eptura At Greater Winnipeg Metropolitan Area, Canada
Microsoft Office, Incident management platforms (JIRA, Zendesk), Android and iOS experience an asset.
Perform problem analysis and isolate issues of minimal to moderate complexity, with minimal instruction and oversight from team leads and/or management.
Work with the Tier 2 Technical Support Representatives to enforce our incident management procedure, report issues, and verify hotfixes.
Effectively manage heavy workload consisting of Chat, E-mail and Phone contacts.
Excellent grammar and written communication skills.
Create end user and internal knowledge base documentation
Ubuntu Technical Support Manager
By Canonical At Hamilton, Ontario, Canada
Management of a professional support team, including skills development and performance management
Leadership experience, and preferably team management experience
Experience or knowledge of OpenStack, Public Cloud or Virtualization technologies.
Contribution to the support knowledge base
Hire, develop and train support team to match business requirements
Extensive CLI experience with Linux at a technical level (Support, Development, Implementation).
Ubuntu Technical Support Manager
By Canonical At Victoria, British Columbia, Canada
Management of a professional support team, including skills development and performance management
Leadership experience, and preferably team management experience
Experience or knowledge of OpenStack, Public Cloud or Virtualization technologies.
Contribution to the support knowledge base
Hire, develop and train support team to match business requirements
Extensive CLI experience with Linux at a technical level (Support, Development, Implementation).