Customer Support Manager Jobs

Pattison Sign Group is a highly successful, North American Company growing organically and through ongoing acquisitions. It is one of the world’s largest sign and physical branding element companies, with eight (8) manufacturing facilities, five (5) sales and operations offices and over 1000 employees across North America. In addition to the Pattison Sign Group brand, the following respected brands are part of the PSG family: Teksign, Provincial Sign Systems, Bestworth Rommel, DEX powered by PSG, FBC and Chandler Signs.

The company is dedicated to absolute customer satisfaction and the ultimate quality in its products and services. The culture of the company is focused on performance and accountability and supports employee empowerment and development.

The company operates independently within The Jim Pattison Group, headquartered in Vancouver, and comprises over 605 locations worldwide. The Jim Pattison Group is broadly based across the automotive, media, packaging, food sales and distribution, magazine distribution, entertainment, export, and financial industries. With sales of over $15 billion in 2022 and more than 49,500 employees, the Jim Pattison Group is the second-largest private company in Canada.

OVERVIEW

DEX is seeking a qualified individual for the role of Customer Support Manager to be based at our Montreal or Toronto office.

We’re looking for a dynamic, highly personable, hands-on, and resourceful Customer Support Manager, to join our talented Digital Experience team. Your expertise and talents will be put to work in supporting our current customers in an empathetic and effective way.

This position will allow you to work alongside the most dynamic brands of the moment while being part of a unique multidisciplinary team that combines multiple technological solutions with fine-tuned content strategies daily. In short, the opportunity is unique, and the possibilities are endless.

THE IMPACT YOU WILL HAVE

• Identify customer pain points and communicate needs with appropriate internal teams
• Provide a consistent high-quality level of support
• Work closely with customers as well as internal teams to develop and implement best practices
• Mentor, lead, and manage a growing team of Customer Support Specialists

WHAT YOU WILL BRING TO THE TEAM

• Exceptional leadership, communication, problem-solving, and organizational skills, with a passion to bridge the gap between customer and product and support needs.
• A proven collaborator and team player who can easily liaise with different levels and departments
• Culturally sensitive, and empathetic, with excellent interpersonal skills; proven ability to adapt communication style based on audience, and in developing genuine and authentic relationships with people from diverse backgrounds and experiences
• Minimum three years leadership experience in a Customer Support role or an Account Management role
• Excellent command of the English and French Languages, both written and spoken
• Proactively perform thorough analysis and review of tickets received to identify possible improvements that need analysis/attention and the drawing up of appropriate business cases

WHERE YOU WILL WORK

The health and safety of our employees will always be a priority, which is why, for the foreseeable future, DEX is a remote work location. However, due to the nature of this position, you may be required to meet with the team on occasion, either at our Ville St. Laurent (Montreal) or Scarborough (Toronto) offices or at another location in those areas.

WHAT YOU CAN EXPECT

• An inspirational place for you to do your best work, be engaged in meaningful ways, and continually develop the skills, competencies, and qualities that set our team apart
• Benefits, including RRSP match
• Compensation commensurate with employee qualifications, experience, and other factors including geographic location, market, and operational factors