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Customer Service Support Manager Jobs

Support Service Manager Jobs
By Adobe At Ottawa, Ontario, Canada
Highly articulate and presents plans and ideas in a compelling manner.
Communicates passion, energy and enthusiasm.
Able to handle C-level urgent customer communications, creating resolution plans and ensuring accurate execution of them.
Able to build and communicate customer service reviews and set expectations according to business decisions.
Spanish and English language verbal and written
What You Need To Succeed
Customer Service Online Sales Support
By Sleep Country Canada At Brampton, Ontario, Canada
The Qualifications and Experience we like to see:
Support customers throughout their shopping experience;
A minimum of 2 years’ experience in a sales and/or call center customer service environment
Any post-secondary education is considered an asset
Excellent communication skills, both written and verbal, is required
Computer skills and familiarity with programs such as Microsoft Teams, Outlook, PowerPoint, Zoom
Manager, Customer Support Jobs
By Procom At Vancouver, British Columbia, Canada
5 years customer service experience, with a minimum of 3 of those years in a supervisory/management position
Strong judgement and decision making skills, ability to manage multiple projects and competing priorities efficiently and effectively
Plans and manages the overall direction of Customer Support including the development and monitoring of policies and processes
Manages performance, development and absenteeism
Experience with statistics and reporting
Experience with MS Office, specifically word and excel
Customer Service Support - Travel
By SPECTRAFORCE At Canada
Previous work experience or education in the travel industry required.
Resolve requests from Finance to interface bookings that have not yet been invoiced as a result of system or manual error.
Work closely with the Finance team to resolve invoicing issues.
Additional Travel GDS platform knowledge
Other tasks as required such as updating processes and processing payment requests and refunds.
Coordinate with and provide support to Reservation change agents to resolve collector inquiries and escalations.
Customer Service Support Specialist
By SPECTRAFORCE At Canada
Previous work experience or education in the travel industry is required.
Excellent communication skills both written and verbal.
Collaborative individual with great teamwork capabilities
Experience working in a similar role.
Additional Travel GDS platform knowledge
The ability to work independently and exercise sound judgement.
Customer Support Manager Jobs
By OpenPhone At Canada

For millions of teams working in dozens of industries, day-to-day business gets done on the phone. So why—despite the huge leaps we've taken in design and usability—does most business phone software ...

Service Support Manager Jobs
By Arch Staffing & Consulting At Coquitlam, British Columbia, Canada
Provide over-the-phone/remote troubleshooting support to dealer technicians, assisting them in resolving technical issues and inquiries related to our products.
Assess machine pre-delivery inspection (PDI) requirements at the distributor and dealer level, ensuring compliance with quality standards and specifications.
Mechanical background and knowledge on electric Class 1,2,3 industrial trucks is required.
Automotive and Heavy equipment experience
Lithium battery power systems experience an asset.
Post-secondary education in a related field is an asset
Customer Service Support Manager
By CodeFonsi At Toronto, Ontario, Canada
Monitor and Manage Support Channels
Maintain Knowledge Base and FAQs
Provide App Guidance and Training
Stay Up-to-Date with Product Changes
Handle Billing and Subscription Issues
Manager, Customer Support Jobs
By Jobber At Edmonton, Alberta, Canada
3+ years of previous people leadership or management experience.
Strive for execution excellence through the optimization of our platforms/tools.
Recruit, onboard and optimize success training to reduce ramp-up time for new hires.
Become an ambassador of our culture by being humble, supportive - and someone who truly gives a shit!
A track record of ambitious career growth, exceptional customer support and the ability to motivate others to do the same.
Ability to communicate and articulate strategic ideas with executives and deliver on high-level concepts.
(Canada) Manager, Customer Support - Clinical
By PointClickCare At Canada
Proven business experience in a Customer Support environment with experience in Management or Leadership role in a SaaS/tech organization
Identifies, develops, and communicates change management and process improvement to ensure team member’s understanding and adherence
Strong knowledge in skilled or assisted living healthcare industry
Experience with Knowledge-Centered Support (KCS) / Knowledge Base use
Manages a Customer Support team consisting of Solutions Analysts and Sr. Solutions Analysts with the mindset of Customer Satisfaction
Ability to manage in a fast-paced environment
Customer Service Support Jobs
By Alquemy Search & Consulting At Vancouver, British Columbia, Canada
Resolve customer queries / complaints mainly by applying knowledge of established procedures and policies
Previous banking/financial services experience ideal
Excellent communication and customer service skills
Provide best possible service levels and customer relations by providing resolutions in a timely manner
Handle new and existing customer inquiries effectively
Need to understand relevant queries / complaints to be resolved through necessary research and available resources
Sports Minded Assistant Manager: Customer Service And Sales Support
By Executive Acquisitions At Calgary, Alberta, Canada
Are you often described as a confident and collaborative leader?
Are you looking to BUILD an opportunity?
Use of sales and marketing techniques
Sales and marketing training fundamentals
Human Resources and administration duties
Competitive individuals with a winning mentality to move up into a leadership role
Customer Service Support Jobs
By Workhoppers At Kitchener, Ontario, Canada

We are looking for Customer Service Support for our client in Guelph, ON Job Title: Customer Service Support Job Location: Guelph, ON Job Description  * The Customer Service Support 2 – ...

Customer Service Support Manager
By Westwood Fine Cabinetry At Kelowna, British Columbia, Canada
3+ years of management experience.
Post Secondary education in Business, or proven working experience.
3+ years of kitchen cabinetry design experience preferred.
Build and motivate an effective team of dealer service team members to achieve service goals.
Maintain high levels of customer satisfaction and client retention levels.
Resolve customer issues or concerns in a courteous, professional manner.
Customer Support Manager Jobs
By Pattison Sign Group At Greater Montreal Metropolitan Area, Canada
Minimum three years leadership experience in a Customer Support role or an Account Management role
Compensation commensurate with employee qualifications, experience, and other factors including geographic location, market, and operational factors
Mentor, lead, and manage a growing team of Customer Support Specialists
Exceptional leadership, communication, problem-solving, and organizational skills, with a passion to bridge the gap between customer and product and support needs.
Provide a consistent high-quality level of support
Work closely with customers as well as internal teams to develop and implement best practices
Customer Service Support Manager
By ITC Systems At Greater Toronto Area, Canada
Experience in a management or supervisor role
Oversee and spearhead the creation of a support knowledge base
Work with technical leadership to identify knowledge gaps and coordinate training for support team
Work with leadership on strategies and processes to elevate the customer support experience
Experience on a customer support or service team, preferably at a tech company
Demonstrated experience leading a team or initiatives to provide a high level of customer experience
Customer Support Manager Jobs
By Leavitt Machinery At Toronto, Ontario, Canada
General knowledge, experience and interest of equipment and how it functions
A post-secondary education in Business, Sales, Marketing, or equivalent
Past experience with B2B customer interactions is an asset
Life, STD, and LTD Insurance
Proficient in Microsoft Office Products (Excel, Word, Outlook)
Manager, Customer Support Jobs
By Kinaxis At Ottawa, Ontario, Canada
2+ years of experience in a people management role
Experience working with or leading remote teams
Thorough knowledge of IIS, and experience with web-based applications, database concepts, and software development and delivery.
Participate in weekend Disaster Recovery (DR) exercises in compliance with Kinaxis’ audit requirements or a declared DR event.
Typically 5-7 years experience in a customer support environment
Experience within a global and/or supply chain organization considered an asset
Manager, Customer Support Jobs
By Kinaxis At Calgary, Alberta, Canada
2+ years of experience in a people management role
Experience working with or leading remote teams
Thorough knowledge of IIS, and experience with web-based applications, database concepts, and software development and delivery.
Participate in weekend Disaster Recovery (DR) exercises in compliance with Kinaxis’ audit requirements or a declared DR event.
Typically 5-7 years experience in a customer support environment
Experience within a global and/or supply chain organization considered an asset
Manager, Customer Support Jobs
By Kinaxis At Hamilton, Ontario, Canada
2+ years of experience in a people management role
Experience working with or leading remote teams
Thorough knowledge of IIS, and experience with web-based applications, database concepts, and software development and delivery.
Participate in weekend Disaster Recovery (DR) exercises in compliance with Kinaxis’ audit requirements or a declared DR event.
Typically 5-7 years experience in a customer support environment
Experience within a global and/or supply chain organization considered an asset

Are you a customer service professional looking for a new challenge? We are looking for an experienced Customer Service Support Manager to join our team and help us provide exceptional customer service. You will be responsible for managing customer service operations, developing customer service strategies, and ensuring customer satisfaction. If you have a passion for customer service and are looking for an exciting opportunity, this could be the perfect job for you!

Overview:

A Customer Service Support Manager is responsible for overseeing customer service operations and ensuring that customer service standards are met. They are responsible for managing customer service staff, developing customer service strategies, and providing customer service training.

Detailed Job Description:

The Customer Service Support Manager is responsible for overseeing customer service operations and ensuring that customer service standards are met. This includes managing customer service staff, developing customer service strategies, and providing customer service training. The Customer Service Support Manager is also responsible for responding to customer inquiries, resolving customer complaints, and providing customer service support.

What is Customer Service Support Manager Job Skills Required?

• Excellent customer service skills
• Excellent communication and interpersonal skills
• Ability to manage customer service staff
• Ability to develop customer service strategies
• Ability to provide customer service training
• Ability to respond to customer inquiries
• Ability to resolve customer complaints
• Ability to provide customer service support

What is Customer Service Support Manager Job Qualifications?

• Bachelor’s degree in business, customer service, or related field
• 5+ years of customer service experience
• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of customer service best practices
• Knowledge of customer service standards
• Knowledge of customer service regulations

What is Customer Service Support Manager Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of customer service best practices
• Knowledge of customer service standards
• Knowledge of customer service regulations

What is Customer Service Support Manager Job Experience?

• 5+ years of customer service experience
• Experience managing customer service staff
• Experience developing customer service strategies
• Experience providing customer service training
• Experience responding to customer inquiries
• Experience resolving customer complaints
• Experience providing customer service support

What is Customer Service Support Manager Job Responsibilities?

• Manage customer service staff
• Develop customer service strategies
• Provide customer service training
• Respond to customer inquiries
• Resolve customer complaints
• Provide customer service support
• Monitor customer service performance
• Ensure customer service standards are met
• Ensure customer service regulations are followed