Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
- Territory Customer Support Manager
- Customer Support Manager
- Customer Service Support Manager
- Associate Customer Support
- Senior Customer Support Manager
- Regional Customer Support Manager – Permanent
- Customer Technical Support Manager
- Customer Support And Ennoblement Manager
- Customer Support And Enablement Manager
- Customer Solutions Support Manager
Some similar recruitments
Support Service Manager Jobs
Recruited by Adobe 8 months ago
Address Ottawa, Ontario, Canada
Customer Service Online Sales Support
Recruited by Sleep Country Canada 8 months ago
Address Brampton, Ontario, Canada
Customer Service Associate Sales Support
Recruited by UW Mississauga 8 months ago
Address Mississauga, Ontario, Canada
Customer Support Associate Sales
Recruited by UW Mississauga 9 months ago
Address Mississauga, Ontario, Canada
Customer Support Lead Jobs
Recruited by Myant 9 months ago
Address Etobicoke, Ontario, Canada
Customer Support Associate Jobs
Recruited by Abstract Management Group 9 months ago
Address London, Ontario, Canada
Pt Support Associate Jobs
Recruited by Tory Burch 9 months ago
Address Ottawa, Ontario, Canada
Associate Support Engineer Jobs
Recruited by Softchoice 10 months ago
Address Oakville, Ontario, Canada
Customer Technician Support Analyst - Permanent - 16460
Recruited by LRO Staffing 10 months ago
Address Ottawa, Ontario, Canada
Onstar Business Solutions (Obs) Customer Experience (Cx) Manager
Recruited by General Motors 10 months ago
Address Oshawa, Ontario, Canada
Ubuntu Technical Support Manager
Recruited by Canonical 10 months ago
Address Hamilton, Ontario, Canada
Manager, Customer Support Jobs
Recruited by Kinaxis 10 months ago
Address Ottawa, Ontario, Canada
Customer Technical Support Jobs
Recruited by Guardian Mobility 11 months ago
Address Ottawa, Ontario, Canada
Customer Service Sales Support
Recruited by SKM Acquisitions Inc. 11 months ago
Address Ottawa, Ontario, Canada
Customer Support, Project Manager
Recruited by DSV - Global Transport and Logistics 11 months ago
Address Brampton, Ontario, Canada
Manager, Regional Support Team
Recruited by RBC Wealth Management 11 months ago
Address Hamilton, Ontario, Canada
Customer Support Associate Jobs
Recruited by Abstract Management Group 1 year ago
Address Markham, Ontario, Canada
Customer Service Support, 15 Month Contract
Recruited by Siemens 1 year ago
Address Oakville, Ontario, Canada
Manager, Customer Support Centre
Recruited by Woodbine Entertainment 1 year ago
Address Etobicoke, Ontario, Canada
Technical Support Manager (Deskside)
Recruited by Compass Group Canada 1 year ago
Address Mississauga, Ontario, Canada
Senior Customer Project Manager, Conus
Recruited by Holt Executive Ltd 1 year ago
Address Ottawa, Ontario, Canada
Manager, Customer Support Jobs
Company | Kinaxis |
Address | Hamilton, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-07-16 |
Posted at | 10 months ago |
At Kinaxis, who we are is grounded in our common belief that people matter. Each one of us plays an important part in accomplishing our work, building our culture and making a global impact.
- Advocate for customer needs and ensure their requirements are heard and prioritized within Kinaxis for appropriate resolution, coordinating with other departments as required
- Review overall team caseloads and recommendations from Team Lead to ensure appropriate workloads throughout team, mitigating risk for load burn and capacity management
- Be able to facilitate and participate in cross functional team collaborations (R&D, L3, PS, PM, Support) to deep dive and plan resolution activities
- Be able to present technical details surrounding critical issues
- Responsible for leading a team of Technical Support Analysts, including performance reviews and feedback, engagement, selection of new employees, onboarding / exits and overall leadership and guidance to team members
- Monitor adherence and provide guidance / training to the support team on the security policies required for protection of corporate assets and customer data.
- Ensure appropriate processes and tools are in place to enable the Customer Support team to provide the optimal level of support to customers
- Be a customer facing, point of contact, for critical escalations and crisis management, facilitate and lead customer facing calls driving towards resolution
- Participate in weekend Disaster Recovery (DR) exercises in compliance with Kinaxis’ audit requirements or a declared DR event.
- Stay abreast of customer concerns and requests to gain an understanding of potential escalations, identify recurring issues or proactively address challenges
- Prepare and lead regular and recurring customer health calls to gather insight on customer satisfaction, support feedback, satisfaction with solutions etc.
- Work with customers directly, providing updates and general communication on solutions and updates to current cases
- Regularly communicate potential impacts / escalations / enhancements to the Support team to ensure appropriate communication to customers and support on key issues
- Experience within a global and/or supply chain organization considered an asset
- Typically 5-7 years experience in a customer support environment
- 2+ years of experience in a people management role
- Thorough knowledge of IIS, and experience with web-based applications, database concepts, and software development and delivery.
- A sound working knowledge of the Window’s environment, including MS Office
- Experience working with or leading remote teams
- Knowledge of IT infrastructure regarding firewall configuration, network topology, network and OS security, application and server provisioning/installation/maintenance, VPN connections, OS administration, and secure data transfers considered an asset
- Global Impact - As a global team spanning continents, boundaries, and cultures, every day we are inspired by the impact our work has on our colleagues, our customers, our communities, and the world at large.
- Great People - We take our work seriously, but we don’t take ourselves too seriously! It’s in our DNA to celebrate, laugh, and have fun. We are stronger, together, when we are open, honest, and above all, real. Every person is valued here and plays an important role in our shared success.
- Diversity, Equity and Inclusion - Diversity, equity and inclusion are more than words to us. They are the guiding principles for building a culture where we celebrate each others’ differences, continuously strive for equality and recognize that inclusion makes us stronger as individuals, a company and a global citizen.
- Challenging Work - We love solving highly complex problems. And as the global leaders in our industry, we never stop innovating—our work is never “done. That’s because across our teams and in all roles, every employee is empowered to bring their best ideas forward and to jump in and solve the problems they’re passionate about.
-
Agente Ou Agent De Prévention De Soir Au Service De La Gestion Des Sentences
By Ministère de la sécurité publique At Montreal, Quebec, Canada 8 months ago
-
Lead Line Cook/Manager On Duty
By Impact Kitchen At Greater Toronto Area, Canada 8 months ago
-
Refinish Tech (Temporary) Jobs
By Boyd Group Services Inc. At Saskatoon, Saskatchewan, Canada 8 months ago
-
Vice President - Treasury
By Boyd Group Services Inc. At Winnipeg, Manitoba, Canada 8 months ago
-
Rock Mechanics Eit Jobs
By WSP in Canada At Greater Sudbury, Ontario, Canada 8 months ago