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Customer Support Manager Jobs

Manager, Customer Support Jobs
By Procom At Vancouver, British Columbia, Canada
5 years customer service experience, with a minimum of 3 of those years in a supervisory/management position
Strong judgement and decision making skills, ability to manage multiple projects and competing priorities efficiently and effectively
Plans and manages the overall direction of Customer Support including the development and monitoring of policies and processes
Manages performance, development and absenteeism
Experience with statistics and reporting
Experience with MS Office, specifically word and excel
Customer Support Manager Jobs
By OpenPhone At Canada

For millions of teams working in dozens of industries, day-to-day business gets done on the phone. So why—despite the huge leaps we've taken in design and usability—does most business phone software ...

Assistant Manager, Customer Support And Operations
By BCAA At Burnaby, British Columbia, Canada
Proven communication skills (written/verbal) and ability to effectively communicate with various levels of management, team members and/or outside contacts
Demonstrated organizational, detail orientation, prioritization skills and time management skills
Identify, assess, and test new ways of working and develop recommendations for improving the structure and operationalization of cross-channel management
Liaise with reporting manager on task completion and updates
Collaborate with key stakeholders to align customer experience improvements with the omnichannel CX governance and operating model
Manage refunds and payment issues
Customer Service Support Manager
By CodeFonsi At Toronto, Ontario, Canada
Monitor and Manage Support Channels
Maintain Knowledge Base and FAQs
Provide App Guidance and Training
Stay Up-to-Date with Product Changes
Handle Billing and Subscription Issues
Manager, Customer Support Jobs
By Jobber At Edmonton, Alberta, Canada
3+ years of previous people leadership or management experience.
Strive for execution excellence through the optimization of our platforms/tools.
Recruit, onboard and optimize success training to reduce ramp-up time for new hires.
Become an ambassador of our culture by being humble, supportive - and someone who truly gives a shit!
A track record of ambitious career growth, exceptional customer support and the ability to motivate others to do the same.
Ability to communicate and articulate strategic ideas with executives and deliver on high-level concepts.
(Canada) Manager, Customer Support - Clinical
By PointClickCare At Canada
Proven business experience in a Customer Support environment with experience in Management or Leadership role in a SaaS/tech organization
Identifies, develops, and communicates change management and process improvement to ensure team member’s understanding and adherence
Strong knowledge in skilled or assisted living healthcare industry
Experience with Knowledge-Centered Support (KCS) / Knowledge Base use
Manages a Customer Support team consisting of Solutions Analysts and Sr. Solutions Analysts with the mindset of Customer Satisfaction
Ability to manage in a fast-paced environment
Customer Service Support Manager
By Westwood Fine Cabinetry At Kelowna, British Columbia, Canada
3+ years of management experience.
Post Secondary education in Business, or proven working experience.
3+ years of kitchen cabinetry design experience preferred.
Build and motivate an effective team of dealer service team members to achieve service goals.
Maintain high levels of customer satisfaction and client retention levels.
Resolve customer issues or concerns in a courteous, professional manner.
Customer Support Manager Jobs
By Pattison Sign Group At Greater Montreal Metropolitan Area, Canada
Minimum three years leadership experience in a Customer Support role or an Account Management role
Compensation commensurate with employee qualifications, experience, and other factors including geographic location, market, and operational factors
Mentor, lead, and manage a growing team of Customer Support Specialists
Exceptional leadership, communication, problem-solving, and organizational skills, with a passion to bridge the gap between customer and product and support needs.
Provide a consistent high-quality level of support
Work closely with customers as well as internal teams to develop and implement best practices
Customer Service Support Manager
By ITC Systems At Greater Toronto Area, Canada
Experience in a management or supervisor role
Oversee and spearhead the creation of a support knowledge base
Work with technical leadership to identify knowledge gaps and coordinate training for support team
Work with leadership on strategies and processes to elevate the customer support experience
Experience on a customer support or service team, preferably at a tech company
Demonstrated experience leading a team or initiatives to provide a high level of customer experience
Customer Support Manager Jobs
By Leavitt Machinery At Toronto, Ontario, Canada
General knowledge, experience and interest of equipment and how it functions
A post-secondary education in Business, Sales, Marketing, or equivalent
Past experience with B2B customer interactions is an asset
Life, STD, and LTD Insurance
Proficient in Microsoft Office Products (Excel, Word, Outlook)
Manager, Customer Support Jobs
By Kinaxis At Ottawa, Ontario, Canada
2+ years of experience in a people management role
Experience working with or leading remote teams
Thorough knowledge of IIS, and experience with web-based applications, database concepts, and software development and delivery.
Participate in weekend Disaster Recovery (DR) exercises in compliance with Kinaxis’ audit requirements or a declared DR event.
Typically 5-7 years experience in a customer support environment
Experience within a global and/or supply chain organization considered an asset
Manager, Customer Support Jobs
By Kinaxis At Calgary, Alberta, Canada
2+ years of experience in a people management role
Experience working with or leading remote teams
Thorough knowledge of IIS, and experience with web-based applications, database concepts, and software development and delivery.
Participate in weekend Disaster Recovery (DR) exercises in compliance with Kinaxis’ audit requirements or a declared DR event.
Typically 5-7 years experience in a customer support environment
Experience within a global and/or supply chain organization considered an asset
Manager, Customer Support Jobs
By Kinaxis At Hamilton, Ontario, Canada
2+ years of experience in a people management role
Experience working with or leading remote teams
Thorough knowledge of IIS, and experience with web-based applications, database concepts, and software development and delivery.
Participate in weekend Disaster Recovery (DR) exercises in compliance with Kinaxis’ audit requirements or a declared DR event.
Typically 5-7 years experience in a customer support environment
Experience within a global and/or supply chain organization considered an asset
Manager, Customer Support Jobs
By Kinaxis At Toronto, Ontario, Canada
2+ years of experience in a people management role
Experience working with or leading remote teams
Thorough knowledge of IIS, and experience with web-based applications, database concepts, and software development and delivery.
Participate in weekend Disaster Recovery (DR) exercises in compliance with Kinaxis’ audit requirements or a declared DR event.
Typically 5-7 years experience in a customer support environment
Experience within a global and/or supply chain organization considered an asset
Customer Support, Project Manager
By DSV - Global Transport and Logistics At Brampton, Ontario, Canada
· 3+ years’ experience in project management or Warehousing Operations, 3PL
· Serve as the lead point of contact for all customer account management matters and warehouse operations
· Proven work experience as an Account Manager, project manager or customer support
· Team building and collaboration abilities when working with other departments to develop strategies that benefit client
· Manage internal and external projects which may extend to suppliers and clients.
· Advanced skills in PowerPoint
Customer Solutions Support Manager
By Caterpillar Inc. At Burlington, Ontario, Canada
Works with management of other NABC Units to coordinate the allocation of staff during peak periods of business.
Advanced ability to establish and maintain dealer and customer relations. Proven knowledge of finance/leasing products, policies and procedures.
Equivalent experience may be substituted for education.
Principal Job Duties And Responsibilities
Makes recommendations for approval to manager when transactions exceed Customer Solutions Manager’s credit authority.
Assists in the development and implementation of workflow processes for the department. Consults with manager regarding changes to credit policies.
Customer Support And Enablement Manager
By Agility At Canada
Provide “White Glove” service and an exceptional experience to our customers and partners through Training and Support.
Creating Certification content on Agility for both our customers and our partners
Have previous experience in building/ creating content such as video and documentation
Excellent content and documentation skills   
Strong written and verbal communications skills  
Ability to work full-time from your remote location, home office  
Customer Support And Ennoblement Manager
By Agility At Canada
Provide “White Glove” service and an exceptional experience to our customers and partners through Training and Support.
Creating Certification content on Agility for both our customers and our partners
Have previous experience in building/ creating content such as video and documentation
Excellent content and documentation skills   
Strong written and verbal communications skills  
Ability to work full-time from your remote location, home office  
Customer Support Manager Jobs
By Aplin At Greater Edmonton Metropolitan Area, Canada
3+ years of experience as a Call Center Manager or;
3+ years of experience as a Customer Support Manager with previous experience in a call center
Comprehensive health and dental benefits, plus an additional Health Care Spending Account,
Manage the technology (ex. phone system, ticketing platform) used in the contact center
Excellent communications skills, with the ability to write policies, procedures, FAQ
A passion for delivering exceptional customer experience
Full Time / Customer Support Manager (Remote)
By Compass Search Group LLC At Windsor, Ontario, Canada
Proven experience as a customer support manager or in a similar role
Experience working in a remote environment is preferred
Manage a team of customer support representatives, providing leadership and support as needed
Excellent leadership and interpersonal skills
Strong analytical and problem-solving skills
Ability to manage multiple priorities and meet deadlines in a fast-paced environment

Are you looking for a job that will let you use your customer service skills to make a difference? We are looking for a Customer Support Manager to join our team and help us provide the best customer experience possible. You will be responsible for managing customer inquiries, resolving customer issues, and ensuring customer satisfaction. If you have a passion for customer service and a drive to make a positive impact, this is the job for you!

Customer Support Manager Job Skills:

• Excellent customer service skills
• Ability to handle customer complaints and inquiries
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Knowledge of customer service software, databases, and tools
• Knowledge of relevant products and services
• Ability to analyze customer feedback and develop solutions
• Ability to stay organized and meet deadlines

What is Customer Support Manager Job Qualifications?

• Bachelor’s degree in a related field
• Previous experience in customer service or a related field
• Knowledge of customer service principles and practices
• Knowledge of relevant products and services
• Ability to use customer service software, databases, and tools
• Excellent problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team

What is Customer Support Manager Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant products and services
• Knowledge of customer service software, databases, and tools
• Knowledge of customer service best practices
• Knowledge of customer service policies and procedures
• Knowledge of customer service standards and regulations

What is Customer Support Manager Job Experience?

• Previous experience in customer service