Associate Support Engineer Jobs

Why you’ll love Softchoice:

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.

The impact you will have:

This is not your typical Managed Services setting. Softchoice is a private equity-owned organization, operating on the cutting edge of digital transformation. As an Associate Support Engineer, you will be able to categorize and identify events, incidents, changes and problems – ensuring customer environments are maintained and service outages minimized.

What you’ll do:

• Monitoring many customer environments simultaneously.
• Determining software or hardware failure and processing of defective gear.
• Escalating any potential problems and client support issues to vendors as per SLA contract.
• Investigating all alerts to determine their validity.
• Being involved in service deliverables such moves/adds/changes and reporting.
• Monitoring and analyzing customer environments, providing recommendations for continuous improvements.
• Demonstrating a sense of urgency in responding to critical alarms.
• Responding to all alerts within the Service Level Agreement.
• Organizing the follow up of alerts where required.
• Identifying root cause where possible.

What you’ll bring to the table:

• Experience and ability to analyze and troubleshoot complex problems.
• Bilingual an asset
• Previous experience supporting field teams as needed during project delivery and transition to support.
• Availability to work various shifts covering 24/7 call center which includes weekend and holiday coverage.
• 2-3 years networking experience monitoring in a NOC network operations center (e.g.network administrator role).
• Hands on experience with Monitoring application/software and service ticketing tools.
• Cisco CCNA and MCSE certification (preferred).
• Experience with Windows Server 2012/R2 and above, VMware.

Not sure if you qualify? Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why people love working here:

• Comprehensive benefits from day one of employment.
• We have raised over $3 million through Softchoice Cares, our grassroots fundraising organization.
• Recognized as a Best Workplace in Canada by the Great Place to Work Institute for 18 consecutive years.
• We offer hybrid and remote working opportunities.
• Our team members have 2 paid volunteer days per year to give back to a cause of their choice.
• We have also been recognized as a Best Workplace for Women, Best Workplace for Inclusion, Best Workplace for Giving Back and Best Place to Work for LGBTQ+ Equality.
• We offer an opportunity to build and grow a career in the technology industry.
• Softchoice has been certified as a Great Place to Work in the United States for several years.
• We offer meaningful work and opportunities for career growth.

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to [email protected] . We are committed to working with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

Job Requisition ID: 5101

EoE/M/F/Vet/Disability 

Associate