Customer Support Wizard Jobs

Customer Support Wizard

We are looking for an energetic Customer Support Wizard to join our Customer Success team and contribute to Rewind’s upcoming plans to be the only service your business needs to protect its valuable data!

Company Description

Rewind is a service that protects the data that is driving your business, from a simple side hustle to a successful venture. Our focus is on backing up data that lives in the cloud – in apps like Shopify, BigCommerce, and QuickBooks Online. We invite you to read our startup story to learn where we came from and where we’re going. For a more technical view, check out our Behind the App feature on the BigCommerce Developers Blog.

We care about honesty, we believe in learning from our mistakes, and we support each other as we grow.

About the Job

The Support Wizard role is challenging, fast-paced, and rewarding. Each day you get to interact with merchants all over the world via phone, chat and email. There are times when you won’t know the answer so we’re looking for folks who are always up for a challenge and won’t stop until a solution is found.

You can expect to:

• Write articles and videos to help people resolve their issues
• Be a wealth of product knowledge to external customers and customer knowledge to internal teams
• Help our customers get their business back on track after a disaster
• Empower customers to learn about our product and teach them how to help themselves

About You

We’re looking for candidates with 2-4 years of experience for this role. You should have been doing this or similar work in a customer service role during that time.

We are looking for you if you are:

• Reliable self-starter
• Tech savvy, experience with SaaS is an asset
• You should be a creative problem solver with a passion for being in situations where there is no “one single way” to move forward.
• Knowledgeable of Shopify, BigCommerce or other SaaS platforms
• Great communication skills, both reading and writing
• Passionate about helping other people
• Able to work under pressure
• Motivated to help people, you won’t stop until the customer is happy
• You might have a post secondary degree. You might not. That’s not what we’re looking for. We care about what you can do and how you do it, not about how you got here. A strong track record of conscientious, thoughtful work speaks volumes.
• Excited to work in a fast moving and growing company

Additional information

We strongly encourage candidates of all different backgrounds and identities to apply. Each new hire is an opportunity for us to bring in a different perspective, and we are always eager to further diversify our company. Rewind is committed to building an inclusive, supportive place for you to do the best and most rewarding work of your career.

Our package includes:

• 2 Level Up days for professional development
• 3 weeks vacation
• 7 life leave days
• Health benefits
• Bonus
• Paid parental leave
• 1 volunteer day
• $300 annual fitness/wellness allowance
• Summer hours (off every other Friday from June - September) and office closed during the holiday break (Dec 25 - Jan 1st)
• 4 week sabbatical after 4 years with us
• Employee stock options
• $1000 for home office set up
• $5000/year professional development allowance (you can take courses, buy books, attend conferences, cover certifications, etc) and free Udemy courses