Banking Customer Support Jobs

Functional knowledge of English and French is a requirement

Install fasteners and rivets as per drawings, schematics and work procedures requirements.

The role we are offering you:

Read and analyze directives and work procedures, schemas, schematics and technical drawings.

Knowing and applying notions related to material’s properties in use.

Produce embossed and rolled parts.

Be a wealth of product knowledge to external customers and customer knowledge to internal teams

Tech savvy, experience with SaaS is an asset

Knowledgeable of Shopify, BigCommerce or other SaaS platforms

Great communication skills, both reading and writing

$5000/year professional development allowance (you can take courses, buy books, attend conferences, cover certifications, etc) and free Udemy courses

Help our customers get their business back on track after a disaster

Participate in process guide management on varied processes within the team.

Working with partners across varied platforms requires excellent communications skills to ensure clear, detailed and effective communication.

Excellent understanding and knowledge of ATB related systems (Ex: CSA, Portal, BOX, SAP, CRM, CMS, GSuite, ServiceNow).

At ATB, we know that as you develop in your career, you gain many transferable skills.

Provide training when processes change and/or new processes are added and/or new team members join the team.

Strong written/verbal communication with the ability to professionally communicate with external partners, team members and business partners across many levels.

2. Previous banking experience and strong knowledge of general banking products considered an asset

Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests

Previous CALL CENTER/ Customer Service experience (bank branch, flight attendant, call center agent etc.)

Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns

1. Experience working in a team and metrics-based performance environment-40-60 calls/day

Contribute to team results by supporting all colleagues to be successful in meeting client needs

High credibility with senior management teams, business lines and other functional area management teams.

Over 5 years of strategy experience required (internal or external consulting)

Strong organizational skills to coordinate and prioritize several concurrent projects.

Excellent visionary, planning and analytical skills.

Strong leadership and interpersonal skills that facilitate a positive and effective team environment at all levels of the organization.

Ensures that meetings, deadlines, presentations, and other duties of the Group Head are carried out seamlessly