Customer Service Representative/ Everyday Banking

My client is looking for an Everyday Banking advisor who can perform the following duties:

Duties:

• Proactively engage with clients through various communication channels to deliver an outstanding customer service experience, making every client interaction an exceptional one (phone/email)
• Focus on helping clients when they need us most, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contact - everyday banking questions, account openings, help on changing passwords, charge inquiries on credit card etc.
• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests
• Contribute to team results by supporting all colleagues to be successful in meeting client needs

MUST HAVES:

• Exceptional client service capability and confidence in engaging clients across multiple channels (i.e. phone, video, etc.) using a friendly, positive and professional tone
• Strong English oral and written communication skills along with personal flexibility to work various shifts that meet our clients’ needs Monday to Sunday 7 AM to Midnight
• Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.) with above average keyboarding skills, internet and computer navigation
• Proven ability in building rapport and maintain client relationships, preferably in the financial or service industry while working independently and as part of a team
• Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns
• Previous CALL CENTER/ Customer Service experience (bank branch, flight attendant, call center agent etc.)

Nice-to-have

1. Experience working in a team and metrics-based performance environment-40-60 calls/day

2. Previous banking experience and strong knowledge of general banking products considered an asset

3. Previous experience working in a Contact/Call Centre in a fast paced financial and/or service industry considered an asset

Work Environment:

- Must be able to pick up equipment

- Need to be able to work rotating shifts Monday to Sunday 7 AM to Midnight

-WFH environment