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Customer Support Engineer Jobs

Customer Support Engineer Jobs
By Ascendion At Canada
• Ownership of the Customer
• Resolution of High-Impact Technical Challenges
Customer Service/Focus (internal or external)
French language (speaking & writing)
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Customer Support Associate Jobs
By Allegis Group At Langley, British Columbia, Canada

Summary Ensuring our contract employees, clients, and sales teams receive superior service in the areas of human resources, accounting, and administrative support. Essential Duties and ...

Customer Support Associate Jobs
By Allegis Group At Québec, Quebec, Canada

Résumé Veiller à ce que nos employés contractuels, nos clients et nos équipes de vente reçoivent un service supérieur dans les domaines des ressources humaines, de la comptabilité et du soutien ...

Customer Support Associate Jobs
By Padlet At Montreal, Quebec, Canada

Have a way with the written word? Got a knack for showing off your smile in a phone call? If you're looking to work alongside a team that puts the happiness of the customer at the forefront of every ...

Euc Support Engineer Jobs
By GSB Solutions At Vancouver, British Columbia, Canada

Roles Investigation and resolution of issues and may also include performance monitoring, providing advice or training to users, by devising corrections for faults. Making general or site-specific ...

Customer Support Coordinator Jobs
By Le Marché du Store At Montreal, Quebec, Canada
Une atmosphère agréable avec une équipe investit dans votre réussite ?
Une équipe qui collabore pour améliorer continuellement notre service?
À ce que votre contribution soit reconnue et des possibilités d’avancement ?
À relever de nouveaux défis quotidiennement?
Assister notre équipe de vente sur la route et en magasin en répondant aux emails et au téléphone.
Fournir un service avant et après-vente et créer des expériences positives pour chacun de nos clients.
Support Engineer Jobs
By Ascendion At Quebec, Canada
From problem identification to full resolution, you will own and manage the customer experience over the phone and Web.
When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management.
Solve complex problems - and learn new skills
Experience the power of transforming digital engineering for Fortune 500 clients
Master your craft with leading training programs and hands-on experience
You will be part of a team responsible for providing outstanding technical support experience to our business customers.
Customer Support Lead Jobs
By Captivate Talent At Toronto, Ontario, Canada
Proven experience in building systems that scale, while leading and managing a customer support team (including hiring, training, and performance management).
Lead the customer support team, including training and performance management of support agents.
Collaborate with cross-functional teams, such as product management and engineering, to communicate customer feedback and identify areas for improvement.
Previous experience (3+ years) in a customer support or customer service role, preferably in a tech startup or creator economy-related company.
In-depth knowledge of the creator economy, including familiarity with content creation platforms, monetization strategies, and community building.
Strong interpersonal and communication skills, with the ability to empathize with customers and deliver clear and concise responses.
Customer Support Lead Jobs
By Myant At Etobicoke, Ontario, Canada
Consistently aim to provide a high touch customer service experience by going the extra mile to engage our customers.
Post-secondary education in a health sciences or biomedical background is a plus.
Exceptional interpersonal skills, with the ability to put yourself in the shoes of others and listen attentively.
Ability to multitask and work under pressure, while maintaining excellent organizational skills.
Experience in supporting customers in a consumer product and service business is an asset.
Building, managing, scheduling, and coaching a team of customer support specialists.
Customer Support Lead Jobs
By Vaco At Greater Toronto Area, Canada
Strong leadership and team management skills, with experience leading a customer support team being a plus.
Develop training programs to enhance the team's product knowledge, communication skills, and problem-solving abilities.
Track key performance metrics related to customer support and generate regular reports for management review.
Handle escalated customer inquiries and issues, demonstrating expert-level problem-solving skills and a strong sense of urgency.
Oversee the creation and maintenance of a comprehensive knowledge base for customer support, ensuring easy access to information.
Use data insights to identify trends, issues, and opportunities to enhance the customer support experience.
Customer Support Associate Jobs
By Abstract Management Group At London, Ontario, Canada
Ability to recognize, apply and explain your product or service knowledge
Dedicate consistent learning and training to master the craft of hospitality to increase customer experience
Passion for increasing in-person hospitality skill set to build better relationships
The responsibilities and tasks of the Customer Support Associate consist of:
We want someone in the Customer Support Associate role whose qualifications include:
Keeping a record of customer interactions, processed orders, and service schedules
Insurance Support Engineer Jobs
By Vallum Associates At Toronto, Ontario, Canada
Support Engineer - INSURANCE EXPERIENCE PREFERRED
• Work with Microsoft 365 and Azure platforms to deploy, configure, and manage cloud-based services.
• Proven experience as a senior support engineer, resolving 2nd & 3rd line technical issues
• Strong knowledge of networking protocols, including TCP/IP, DNS, DHCP, VLANs, routing, and switching.
• Hands-on experience with network equipment, such as routers, switches, firewalls, and load balancers.
• Proven experience with Windows Server administration
Support Engineer Jobs
By Acrisure At Toronto, Ontario, Canada
Work with Microsoft 365 and Azure platforms to deploy, configure, and manage cloud-based services.
Proven experience as a senior support engineer, resolving 2nd & 3rd line technical issues
Strong knowledge of networking protocols, including TCP/IP, DNS, DHCP, VLANs, routing, and switching.
Hands-on experience with network equipment, such as routers, switches, firewalls, and load balancers.
Proven experience with Windows Server administration
Strong problem-solving and troubleshooting skills to diagnose and resolve complex network issues.
Customer Support Coordinator Jobs
By Mace Recruitment At Toronto, Ontario, Canada
Proficient in using customer relationship management (CRM) software and other relevant tools.
Order Management: Process customer orders, track shipment status, and coordinate deliveries to meet customer deadlines efficiently.
Escalation Handling: Manage escalated customer issues, prioritize urgent matters, and escalate problems to higher management when necessary.
Proven experience (5 years) as a Customer Service Coordinator in the Tier 1 automotive industry.
Deep understanding of automotive industry processes, products, and customer requirements.
Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical audiences.
Customer Installation Support Jobs
By CAE At Montreal, Quebec, Canada
Functional knowledge of English and French is a requirement
Install fasteners and rivets as per drawings, schematics and work procedures requirements.
The role we are offering you:
Read and analyze directives and work procedures, schemas, schematics and technical drawings.
Knowing and applying notions related to material’s properties in use.
Produce embossed and rolled parts.
Iot Support Engineer Jobs
By LTIMindtree At Calgary, Alberta, Canada
Knowledge on Code analysis, requirements analysis, software review, identification of code metrics, system risk analysis, software reliability analysis
Minimum 3 + years’ Experience on programming languages such as C#, Java & C++.
Experienced and fully engaged in Software Development Life Cycle (SDLC).
Experience in a technical role such as software engineer, solutions engineer, or similar.
Azure Knowledge is an added advantage.
Experience in production support and customer interaction
Technical Customer Support Engineer
By Improvado At Calgary, Alberta, Canada
3+ of working experience as a Technical Support Engineer, or a similar role
Experience with SQL: a deep understanding of select queries, filtering, and aggregate queries.
Outstanding communication and interpersonal skills
Basic digital marketing knowledge (analytics tools, metrics, etc.)
Experience with API (like Facebook, Instagram, Twitter, Reddit) and Postman
SQL window functions, update, insert, delete, experience in Postgres or Clickhouse
Dell Support Engineer Jobs
By Apex Systems At Canada
Location: 75% Travel within Canada - 25 % Remote
The role includes up to 75% travel, 25% remote on average. Must provide own vehicle for local travel.
Must have 5+ years’ experience
Hands-on, onsite installation experience of PowerMax / Vmax
Excellent written and oral communication skills
Strong analytical, problem solving, and troubleshooting skills
Customer Support Wizard Jobs
By Rewind At Canada
Be a wealth of product knowledge to external customers and customer knowledge to internal teams
Tech savvy, experience with SaaS is an asset
Knowledgeable of Shopify, BigCommerce or other SaaS platforms
Great communication skills, both reading and writing
$5000/year professional development allowance (you can take courses, buy books, attend conferences, cover certifications, etc) and free Udemy courses
Help our customers get their business back on track after a disaster
Customer Support Technologist/Engineer
By Delta-Q Technologies At Vancouver, British Columbia, Canada
Provide product and process feedback application engineering, product and program management, marketing, engineering, and quality department based on customer feedback.
Training in use of quality management tool such as 8D an 5W’s.
Draft, review and update of technical documents and knowledge-based articles including FAQ’s, manuals and troubleshooting guides.
Relevant education in Electronics, Electronics Technology, or Electrical Engineering or equivalent.
Relevant experience working in a customer-facing technical role.
Effective decision making and problem-solving skills.

Are you looking for an exciting opportunity to use your technical skills to help customers? We are looking for a Customer Support Engineer I to join our team and provide top-notch customer service. You will be responsible for troubleshooting customer issues, providing technical advice, and helping to resolve customer complaints. If you have a passion for technology and a commitment to customer satisfaction, this could be the perfect job for you!

Customer Support Engineer I is a technical support role that provides technical assistance to customers who are having issues with their products or services. The job requires excellent customer service skills, technical knowledge, and problem-solving abilities.

What is Customer Support Engineer Skill Requirements?

• Excellent customer service skills
• Knowledge of computer hardware, software, and networking
• Ability to troubleshoot and diagnose technical issues
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines

What is Customer Support Engineer Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ certification or equivalent experience
• Experience with customer service and technical support

What is Customer Support Engineer Knowledge?

• Knowledge of computer hardware, software, and networking
• Knowledge of customer service and technical support
• Knowledge of troubleshooting and diagnosing technical issues

What is Customer Support Engineer Experience?

• Previous experience in a customer service or technical support role
• Experience with customer service and technical support
• Experience with troubleshooting and diagnosing technical issues

What is Customer Support Engineer Responsibilities?

• Provide technical assistance to customers via phone, email, or chat
• Troubleshoot and diagnose technical issues
• Respond to customer inquiries in a