Customer Support Coordinator Jobs

Job Title: Customer Service Coordinator

Job type: Full-time

Key Responsibilities:

1. Customer Communication: Interact with customers via phone, email, or other communication channels to address inquiries, provide product information, and offer solutions to issues promptly and professionally.
2. Order Management: Process customer orders, track shipment status, and coordinate deliveries to meet customer deadlines efficiently.
3. Issue Resolution: Investigate and resolve customer complaints, technical concerns, or service-related problems in collaboration with the appropriate internal teams (e.g., production, quality, logistics).
4. Tier 1 Automotive Expertise: Leverage your deep understanding of the Tier 1 automotive industry to provide specialized support and tailored solutions to clients.
5. Customer Database Management: Maintain accurate customer records, update contact information, and document interactions in the company's CRM system.
6. Proactive Support: Anticipate potential customer needs and offer proactive assistance or guidance to enhance the overall customer experience.
7. Feedback Collection: Gather feedback from customers to identify areas for improvement and relay valuable insights to management for strategic decision-making.
8. Escalation Handling: Manage escalated customer issues, prioritize urgent matters, and escalate problems to higher management when necessary.
9. Continuous Improvement: Participate in regular meetings to share best practices and contribute to process improvements within the customer service department.

Qualifications and Skills:

• Ability to multitask, prioritize, and work under pressure to meet customer and company needs.
• Bachelor's degree in Business Administration, Automotive Engineering, or a related field.
• Proven experience (5 years) as a Customer Service Coordinator in the Tier 1 automotive industry.
• Proficient in using customer relationship management (CRM) software and other relevant tools.
• Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical audiences.
• Strong problem-solving abilities and a customer-centric approach to handling inquiries and complaints.
• Deep understanding of automotive industry processes, products, and customer requirements.
• Team player with strong interpersonal skills to collaborate effectively with different departments.
• Proactive attitude, attention to detail, and a dedication to maintaining high customer satisfaction levels.