Customer Implementation Associate Jobs

About Float

Float is one of Canada’s fastest-growing companies, serving Canadian businesses with our innovative smart corporate card and spend management solution. Float’s team is customer-obsessed, passionate, vibrant, and entrepreneurial, and includes the former GM of Uber Canada, plus talented team members with experience at Shopify, Ritual, and many other incredible tech companies!

At Float, everyone is an owner, bringing their unique perspective to our team and product. Your voice is important, and we take having a culture based on feedback seriously. We openly share our thoughts, feedback, and differing opinions so we can continue to improve. We do our best to keep our decision-making decentralized so that all team members contribute.

Our product

Float empowers companies and teams with smart financial products, helping them achieve their most ambitious goals. We’re making finance more accessible and saving companies and their teams time and money while disrupting the multi-trillion dollar global B2B finance industry. Backed by some of the best venture capital investors in the world, including Tiger Global, Golden Ventures, and Susa Ventures, we’re looking for pioneers to help us achieve our vision. Join us!

About The Customer Implementation Associate Role

Float is looking for our first implementation associate to lay the groundwork and execute new processes around onboarding and enablement at Float! The implementation associate will focus on enabling the client during their first few months at Float and ensuring their goals are met for what they hope to achieve out of Float! The ideal candidate will have strong relationship management and account management skills and be the main operator when setting up accounts on Float.

As a Customer Implementation Associate at Float, you will:

• Always looking for ways to make things better, faster, and more streamlined – both for customers and internally.
• Work under minimal supervision and deal with multiple projects effectively and efficiently, meeting stringent timelines and changing priorities.
• Incorporate new processes, tools, and approaches when recommending Float’s services.
• Develop strong relationships with your clients and establish credibility and trust quickly.
• Supporting the building and continuous improvement of implementation playbooks (in Notion and Gdocs) and processes (within Slack or Linear).
• Pilot and test out the new implementation team role and develop playbooks/strategies to scale the team to success.
• Collaborate with Sales and Success to develop individual customer success plans and recommend efficient and appropriate solutions within Float.
• Deliver award-winning product support, product education, and bespoke solutions for our customers that is exceptional, courteous, and on-brand - we are not a bank, our interactions are human, empathetic, and memorable. We want customers to think, “wow, that was a world-class experience!”

Requirements

You’ll be great in this role if:

• You’re an owner. You aren’t waiting for someone else to tell you what to do, you have excellent judgment, you get into the details (no task is too small), you work with a sense of urgency, always.
• You love solving complex problems. You are resourceful and energized by helping each unique customer find solutions, especially when the answers aren’t straightforward and you love troubleshooting technical issues.
• You’re great at multitasking on projects independently. You are able to work on multiple projects at different stages of completion and organize your day-to-day priorities.
• You’re a clear and empathetic communicator. This role requires strong written and verbal communication skills. You are quick to respond to emails and over video calls, and are able to summarize and document customer issues in a succinct and clear manner, plus you are an incredible cross-functional communicator collecting and sharing time-sensitive and important information with other teams internally.
• You’re customer-obsessed. You have proven experience in a customer-facing role or account management experience.

If you don’t meet every requirement but have relevant experience, a maddening desire to learn, and a lot of heart, please apply. We’d love to hear from you.

This role won’t be a fit if:

• You need a playbook of answers for every problem.
• You prefer working on tasks and projects one at a time versus juggling multiple tasks at once.
• You prefer a slow pace and aren’t an “all in” person.
• You love routine and having a predictable day-to-day schedule.
• You aren’t super passionate about helping Float build the best corporate card and spend management platform in Canada.
• You aren’t prepared to always provide exceptional customer experiences.
• You are uncomfortable with change or pivoting on the fly.

Benefits

Benefits and perks of working at Float:

• Hybrid working model with a fantastic HQ in Toronto.
• Competitive compensation & total rewards.
• Being able to say you helped build Canada's best corporate card and spend management platform.
• A personal Float card with a monthly stipend to spend on what matters most to you.
• A dog-friendly office.