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Customer Implementation Manager Jobs

Customer Success & Implementation Manager
By ExaCare At Toronto, Ontario, Canada
Collaborate with Sales and Product teams to ensure a seamless customer experience
2-3 years of experience in customer success or similar roles
Act as the main point of contact for new customers, guiding them through our onboarding process.
Assist in developing personalized onboarding plans and monitor customer progress
Migrate data from customers current systems to the ExaCare platform
Provide technical support and troubleshoot issues as they arise
Customer Implementation Manager Jobs
By Ten Thousand Coffees At Canada
Human Resources (HR), L&D, Talent Management, Employee Experience Technology
Wholesome health & dental benefits coverage
Permanently remote in Canada (with options to work short-term abroad)
10KC is permanently remote and building a digital-first culture. We welcome applications from across Canada.
An aptitude for learning new technologies.
Solutions-oriented self-starter, you're open to adjusting tactics and executing in a rapidly changing work environment with independence.
Customer Implementation Specialist Jobs
By Applied Systems At Canada
Three or more years of project management or software implementation experience
Outline and align on management system configuration with agency personnel prior to customer onboarding/implementation
Identify and manage customer expectations, including communicating difficult/sensitive information to customer, project team, and management
Maintains detailed knowledge of general product functionality through virtual training resources and design documentation
Can work remotely or from an Applied Systems office
Demonstrated communication, customer service, analytical and problem-solving skills to develop creative solutions. Ability to conduct troubleshooting for product issues
Customer Implementation Associate Jobs
By Float At Toronto, Ontario, Canada
You’re customer-obsessed. You have proven experience in a customer-facing role or account management experience.
You aren’t super passionate about helping Float build the best corporate card and spend management platform in Canada.
Being able to say you helped build Canada's best corporate card and spend management platform.
You aren’t prepared to always provide exceptional customer experiences.
Benefits and perks of working at Float:
Pilot and test out the new implementation team role and develop playbooks/strategies to scale the team to success.
Customer Implementation Manager Jobs
By Float At Toronto, Ontario, Canada
You’re customer-obsessed. You have proven experience in a customer-facing role or account management experience.
You aren’t super passionate about helping Float build the best corporate card and spend management platform in Canada
Being able to say you helped build Canada's best corporate card and spend management platform.
Build out and manage the new implementation team at Float.
You aren’t prepared to always provide exceptional customer experiences.
About The Customer Implementation Manager Role

Are you a customer-focused professional looking to take your career to the next level? We are looking for an experienced Customer Implementation Manager to join our team and help us provide exceptional customer service. In this role, you will be responsible for managing customer implementations, ensuring customer satisfaction, and driving customer success. If you have a passion for customer service and are looking for an exciting opportunity to make an impact, this is the job for you!

Overview A Customer Implementation Manager is responsible for managing the implementation of customer projects and ensuring that customer expectations are met. They are responsible for managing the entire customer implementation process, from initial customer onboarding to post-implementation support. They must have excellent communication and problem-solving skills, as well as the ability to manage multiple projects at once. Detailed Job Description The Customer Implementation Manager is responsible for overseeing the entire customer implementation process. This includes managing customer onboarding, developing project plans, coordinating resources, and ensuring that customer expectations are met. The Customer Implementation Manager must have excellent communication and problem-solving skills, as well as the ability to manage multiple projects at once. They must also be able to work with customers to ensure that their projects are completed on time and within budget. Job Skills Required
• Excellent communication and problem-solving skills
• Ability to manage multiple projects at once
• Ability to work with customers to ensure that their projects are completed on time and within budget
• Knowledge of customer service principles and practices
• Knowledge of project management principles and practices
• Knowledge of software development lifecycle
• Knowledge of customer relationship management (CRM) systems
• Knowledge of data analysis and reporting
Job Qualifications
• Bachelor’s degree in Business Administration, Computer Science, or related field
• 5+ years of experience in customer service, project management, or software development
• Experience with customer relationship management (CRM) systems
• Experience with data analysis and reporting
• Excellent organizational and time management skills
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of project management principles and practices
• Knowledge of software development lifecycle
• Knowledge of customer relationship management (CRM) systems
• Knowledge of data analysis and reporting
Job Experience
• 5+ years of experience in customer service, project management, or software development
• Experience with customer relationship management (CRM) systems
• Experience with data analysis and reporting
Job Responsibilities
• Manage customer onboarding process
• Develop project plans and coordinate resources
• Ensure customer expectations are met
• Monitor project progress and provide updates to customers
• Provide post-implementation support
• Troubleshoot customer issues and provide solutions
• Develop and maintain customer relationships