Customer Implementation Specialist Jobs

Applied Systems, Inc., a worldwide leader in insurance technology, is currently searching for a Customer Implementation Specialist to join our Activation Services team. As the Customer Implementation Specialist, you will work directly with clients to implement and configure extended solution products under the guidance of the Project Lead. In this role you will work independently with clients to deliver a positive customer onboarding experience. You will have the opportunity to cultivate, maintain, and grow relationships with new and existing customers to promote and drive user adoption of our products.In addition, you will have the opportunity to contribute to internal projects and collaborate with team members to achieve department goals that align with Applied’s Values in Action.

What You’ll Do

• Manages requests regarding all assigned clients appropriately and provides timely follow-up on new items and open issues. Escalates issues as necessary to Applied Support and/or Escalation
• Participate in client discussions as a product expert with their assigned Project Lead
• Occasional Shift Hours (1-2 times per month): Friday Nights and/or Saturdays to meet customer needs
• Maintains detailed knowledge of general product functionality through virtual training resources and design documentation
• Execute project plans that result in high-quality delivery of implementation goals
• Identify and manage customer expectations, including communicating difficult/sensitive information to customer, project team, and management
• Form strong and productive working relationships with customers, managing to keep customers on track towards achieving mutual goals
• Partner with specialists and other team members to ensure the completion of all deliverables across the project
• Outline and align on management system configuration with agency personnel prior to customer onboarding/implementation
• Communicates pertinent updates to client’s assigned Project Lead
• Maintain thorough documentation of customer interactions, tasks completed, project status, and action items

What You’ll Need To Succeed

We’re looking for someone who:

• Can work remotely or from an Applied Systems office

Your experience should include some or all of the following:

• Three or more years of project management or software implementation experience
• We proudly support and encourage people with military experience, as well as military spouses, to apply
• Bachelor’s degree or equivalent experience
• Demonstrated communication, customer service, analytical and problem-solving skills to develop creative solutions. Ability to conduct troubleshooting for product issues

Additionally, you may have:

• Insurance industry experience
• Project management experience
• CSR24 software experience

What You’ll Gain

Benefits from Day One

• Health insurance plans, dental, and vision
• 401(k) and/or RRSP retirement savings plans with employer match
• Wellness incentives

Work-Life Balance

• Paid holidays
• Volunteer time off
• Competitive paid vacation time and a free day for your birthday
• Paid parental leave (U.S. candidates)
• Flex Time
• Personal/sick time

Empowering Career Growth and Success – We invest in talent, care about our people and are empowered by the results of our work. We grow our teams from within and give our employees opportunities to advance.

What We Value

We strive for excellence at every turn to be the best at what we do. We invest in talent, care about our people and are empowered by the results of our work. We fulfil the promise of insurance – safeguarding and protecting what matters most in people’s lives. And there is no more important job than that.

Our focus on the workforce, workplace and marketplace gives us a qualified individual in an environment in which they can be productive while we maintain our position in the industry. To help drive that change toward a vibrant, modern workplace, we have employee-driven networks with commonalities in ethnicity, gender, sexual orientation and military status.

Who We Are

For more than 35 years, Applied Systems has created innovative technology for the global insurance industry. Today, we are a rapidly growing software leader that is revolutionizing the way agencies and brokerages succeed.

We are smart and curious people in a tech-first environment that champions bold and powerful thinking. We are transforming a complex industry through digitization, automation, and innovative new partnerships. Together we are driving the industry fearlessly forward.

It’s an exciting time at Applied. You can do big things here, in an environment that supports creative thinking and bold ideas. Visit http://www.AppliedSystems.com for more information on how you can challenge what’s possible.

EEO Statement

Applied Systems is proud to be an Equal Employment Opportunity and Affirmative Action Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.