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Senior Implementation Specialist (Software)
Company | AlayaCare |
Address | Canada |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting,Software Development,Hospitals and Health Care |
Expires | 2023-08-09 |
Posted at | 9 months ago |
About AlayaCare
- Participate in onsite customer-facing trainings and go-lives (travel within Canada and the United States)
- Provide input to and execute project plans, working with customers to elicit and understand their processes and goals
- Performs other job-related duties as assigned
- Focus on achieving high customer satisfaction scores for Delivery components
- Responsible for the Delivery phase of customer implementations, taking over from the Consulting-led Discovery
- Maintain up-to-date knowledge of and compliance with internal processes and procedures
- Collaborating and engaging during consulting handoff for smooth and efficient transition; including identifying risks during delivery-led engagements, collaborating with Professional Services Consultants to develop and deploy a mitigation strategy
- Contribute to continued development of the Delivery team, providing upskill opportunities on areas of specialization (e.g. US Home care market, Revenue Cycle Management, Clinical Best Practices)
- Responsible for project progress, ensuring that scope is adhered tracked regularly across deliverables; review release notes and product updates to ensure that your projects and project plans are up to date
- Facilitate customer set up in AlayaCare University and monitor customer engagement and progress resolving any questions
- Facilitate customer set up in AlayaCare University and monitor customer completion of courses
- Develop customer-specific training plans focused on maximizing adoption and deliver on-site and remote training to customer trainers and end users
- Gain and maintain specific product and market specializations to further drive value on projects
- Accountable for successful customer product adoption, measured through product utilization
- Execute high-quality workflow reviews, using knowledge of AlayaCare platform and customers’ businesses to ensure alignment
- Direct experience working in a software implementation capacity with emphasis supporting complex implementations
- Strong organizational and time-management skills with an attention to detail
- Ability to handle multiple projects simultaneously
- You are a proactive self-starter with strong analytical skills that enjoys thinking outside of the box
- Bachelor's Degree in a relevant field (health sciences, business, social sciences, etc.)
- Willingness to travel to your closest AlayaCare office location for some onsite work/collaboration
- Strong training skills and familiar with adult learning styles
- Solution-focused and creative in problem-solving techniques
- Ability to be self-sufficient and self-motivated while also being able to collaborate in a team setting
- Excellent communication and interpersonal skills; you collaborate and build strong relationships
- 2+ years of experience in a customer-facing role
- Willingness to travel within Canada and the United States for on-site customer activities
- 3+ years of experience working either in SaaS
- Experience using project tools like Mavenlink, Confluence, HubSpot, Jira, Zendesk
- Knowledge of the post-acute care market would be a definite asset
- Wellness Fridays throughout the summer months for extra time to unwind
- Parental leave top-up plan
- Our products have a positive impact on the lives of countless care workers and care recipients Equity in a well-funded, high-growth company
- Employee expense program for health, wellness, lifestyle, productivity expenses and more!
- Competitive compensation including equity in a growing, well-funded company
- We are recognized as Deloitte's Technology Fast 50TM program award for our rapid revenue growth, entrepreneurial spirit and bold innovation
- Paid Volunteer Time off Program
- Flexible vacation policy
- An entrepreneurial culture of transparency, collaboration, and innovation
- Flexible hybrid working model and beautiful and creative office spaces to enjoy within prime locations
- Career growth and development opportunities
- Comprehensive group benefits program, including telemedicine
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