It Implementation Specialist Ii

Department: Proactive Operations

Employment Type: Full Time

Location: Canada - Remote

Description

Leveraging our standard technologies and process, coupled with our people and corporate structure, we deliver a unique end result for our clients. Our clients will experience increased employee productivity, predictability in capital and operating expenditures, reduced downtime and risk, improved employee morale, less lost revenue, and enhanced business agility.

This position will allow you to work alongside some of the most talented engineers/specialists in the US and Canada and afford you the opportunity to grow with an innovative managed services provider that has a 25-year history of providing a full range of IT solutions and is continuing to expand throughout North America.

The Implementation Specialist II will provide a high level of client service to clients through excellent communication and detailed documentation. They will work with other Implementation Specialists and Project Managers to deploy equipment and tools, as well as provide technical expertise during the onboarding process.

In order to ensure an exceptional result, you will need to have a clear understanding of the challenges and opportunities our clients face and how our teams as a whole combine to deliver our promise. Providing services in a proactive, professional manner while ensuring key parties are kept informed is critical. We are a data driven company and analysis for decision making and overall strategy is ongoing.

Culture is an integral part of working at VC3. Our company DNA represent the most important values, the ones we live by:

Serve as One

"Serve as One" is the belief that together we are greater than the sum of our individuals, and that teamwork is essential to success.

Passionately Curious

"Passionately Curious" is about challenging the status quo, continual improvement, and constantly learning.

Own It

"Own IT" is about having the courage to do what's right, resolve to take responsibility, and grit to cross the finish line.

Go Beyond

"Go Beyond" is taking that extra step to create moments that are unexpected but appreciated.

Our Just Cause - "Developing Growth-Minded People" - is about creating excitement and opportunity for those we work with to nurture their growth-mindset.

The "VC3 Way" is our set of people, process and technology, that produce a predictable result for our clients. You must be aware of, and maintain this standard, understanding that it is a living guide; Always updating and always changing based on influence from our team and the needs of our clients.

Key Responsibilities

• Maintain close adherence to schedule and inform the Project Manager and/or Implementation Manager if unable to do so.
• Implement project work as per project scope, specifications, and deliverables for small-mid-sized companies and municipalities.
• Participate in Project Implementation Reviews to ensure project scopes are constantly being evaluated for accuracy and current known best practices along with helping to ensure high levels of client and internal team satisfaction with the implementation process
• Communicate technical concepts to non-technical audiences.
• Understand and follow "The VC3 Way". This is our set of standards and processes that produce a predictable result for the client. You must be aware of and maintain our standards.
• Create and update documentation when changes occur, or when discoveries are made.
• Participate in Project Implementation Reviews to ensure project scopes are constantly being evaluated for accuracy and current known best practices along with helping to ensure high levels of client and internal team satisfaction with the implementation process
• Participate in Project Design Reviews to ensure that incoming projects are set up for success
• Attend IT Roadmap meetings and make recommendations on client IT environment improvements.

Additional Responsibilities:

• Remain up-to-date with current and future technologies emerging in the industry
• Receive mentoring and feedback from peers and others
• Actively Participate in Team Huddles, L10 Meetings, One on One Meetings, and any other Team Meetings
• Review Tickets with Manager
• Maintain knowledge of the products and services we offer.
• Mentor less experienced Implementation Specialists, including advising, coaching, teaching and guiding them.
• Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients
• Where appropriate, escalate complicated issues to a more senior resource or other appropriate teams
• Attend monthly training & team meetings as required.

Skills, Knowledge & Expertise

• Basic TCP/IP troubleshooting knowledge
• Good problem solving and decision-making skills; ability to understand and analyze complex issues
• At least 3 years relevant IT experience fully supporting SMB/MSP environments.
• Demonstrated basic knowledge or experience with:
• Understanding of client and server hardware configurations including redundancy and RAID architectures
• Self-motivated, detail orientated, highly organized and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality
• Windows Server
• Microsoft 365
• High School diploma required; associate's or bachelor's degree preferred
• GPOs
• Installation, configuration, and maintenance of enterprise backup solutions
• Active Directory
• Virtualization concepts (VMWare/HyperV)
• General understanding of internet protocols including DNS/SMTP/DHCP

Additional info you will want to know:

• Driver's license required.
• Full time access to vehicle required (for travel to client sites)
• Extended travel as required.
• Applicant selected will be subject to a criminal, credit, and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment.