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IT Customer Support II Jobs

Support Analyst Ii Jobs
By The University of British Columbia At Greater Vancouver Metropolitan Area, Canada
Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion.
Advises lab managers on back-up systems, data security, and assists with disaster-recovery plans in labs.
Assists users, both remotely and in-person, to diagnose and resolve problems, escalates when necessary, and documents problem status and action taken.
Maintains appropriate professional designations and up-to-date knowledge of current information technology techniques and tools.
Problem determination, escalation, and resolution of requests made to the department helpdesk.
Performs analysis, diagnosis, and resolution of complex desktop problems for users, recommends and implements corrective solutions as needed.
Soutien Technique Ti (Ii) - It Technical Support (Ii)
By Genatec At Montreal, Quebec, Canada
Provide feedback and recommendations to senior management regarding customer needs and system improvements.
Participate in special projects and perform other duties as assigned by the Senior IT Manager.
Strong communication skills (oral and written) in French and in English.
Knowledge of network operating systems, including Windows Server.
Experience in configuring and troubleshooting hardware, software applications, printers, etc.
Minimum 2 years of experience in technical support or related role.
Tier Ii - It Support Analyst
By Shing Digital At Edmonton, Alberta, Canada
3-5 years’ experience working with managed network equipment.
Manage your daily and weekly work assignments within MS Outlook, MS Teams and ConnectWise CRM application.
University or post-graduate degree or equivalent in computer science, IT disciplines, or equivalent work experience.
A+, Network+ or similar certifications would be an asset.
CCNA designation, Microsoft Azure Certification, or similar certifications are a bonus.
3-5 years’ experience installing, planning and maintaining Microsoft Office 365.
It Technician Ii Jobs
By Altasciences At Laval, Quebec, Canada
Strong organizational and time-management skills.
Resolve incidents and service requests submitted by our internal IT service customers through our Freshservice IT Service Management system.
Help maintain an accurate inventory of IT assets through the conscientious and disciplined use of our IT Asset Management system.
Actively provide opinions, experience, knowledge, and expertise to others asking for feedback and looking to collaborate.
College degree in relevant field or equivalent work experience preferred.
CompTIA certifications (A+, Network+, Security+) strongly desired.
It Implementation Specialist Ii
By VC3 At Greater Montreal Metropolitan Area, Canada
Maintain knowledge of the products and services we offer.
Demonstrated basic knowledge or experience with:
Maintain close adherence to schedule and inform the Project Manager and/or Implementation Manager if unable to do so.
Mentor less experienced Implementation Specialists, including advising, coaching, teaching and guiding them.
Good problem solving and decision-making skills; ability to understand and analyze complex issues
At least 3 years relevant IT experience fully supporting SMB/MSP environments.
It Analyst Ii Jobs
By Alberta Health Services At Westlock, Alberta, Canada

Length of Shift in weeks:

Application Customer Support Specialist Ii
By Hach At London, Ontario, Canada
Assess technical complexity of tickets and make escalation recommendations to management or Tier 2/Tier 3 teams as needed.
Identify opportunities or customer queries that should be referred to Account Management.
Identify customers who are referenceable to product management.
2+years of education or customer-facing software support/implementation experience.
Database technologies, commands, and management (e.g., attach/restore/backup).
Strong communication, documentation, and presentation skills and experience using Office 365 and Teams, Salesforce or other CRM platforms, helpdesk software.
It Customer Support Ii
By Alberta Health Services At Leduc County, Alberta, Canada

Length of Shift in weeks:

It Build Analyst Ii (Mainframe) [Td Bank]
By CareerBeacon At Toronto, Ontario, Canada
Continually acquire and maintainknowledge of z/OS Operating System techniques, hardware components, features, and tools that support Mainframe processing.
Installation, configuration, maintenance and support of z/OS and other software products.
Coding and updating system exits and in-house utilities and programs
Perform audit fieldwork and remediation
Investigation and analysis of problems and issues to determine root cause and provide solutions
Assist with the currency planning for various Mainframe Operating System components
It Systems Engineer Ii
By Course Hero At Canada
ITIL Foundation certification (for IT service management best practices).
Intermediate-to-expert understanding of identity, MDM, and asset management solutions like AzureAD, Okta, Jamf, Kandji and Intune, Snipe-IT, and Oomnitza
Minimum of 5 years of experience and a history of progression in the IT, Support, IT engineering, or a related field
Experience with Windows Server, Active Directory, and Exchange, LDAP
Excellent problem-solving and communication skills
Top 50 Most Transformational Companies in Education Technology
It Analyst Ii - Netcare/Ereferral
By Alberta Health Services At Edmonton, Alberta, Canada

Length of Shift in weeks:

It Support Analyst Ii
By Randstad Canada At Mississauga, Ontario, Canada
Experience with SAP, Networking, and Microsoft Certification is required.
Three- or four-year Community College or University degree in information technology or equivalent, with a minimum of 1-year related work experience.
Working knowledge of DELL compatible personal computers and common peripherals.
Working knowledge of basic LAN/WAN concepts, and various software packages currently used.
Coordinates fixed assets requests for the MIS department. Provides other administrative support as required.
Predominantly routine and significant problem solving where a variety of solutions may be tried before the issue is resolved.
It Analyst Ii Jobs
By Alberta Health Services At Calgary, Alberta, Canada

Length of Shift in weeks:

It Analyst Ii - Telecommunications Services
By Alberta Health Services At Lethbridge, Alberta, Canada

Length of Shift in weeks:

Are you looking for an exciting opportunity to provide excellent customer service? We are looking for a Customer Support Representative to join our team and help us provide outstanding customer service to our clients. You will be responsible for responding to customer inquiries, resolving customer issues, and providing helpful information to ensure customer satisfaction. If you have excellent communication skills, a passion for customer service, and a desire to make a difference, then this is the job for you!

What is Customer Support Rep I Job Skills Required?

• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Ability to work independently and as part of a team
• Ability to handle multiple tasks simultaneously
• Excellent communication skills, both verbal and written
• Proficiency in using computers and related software
• Knowledge of customer service principles and practices
• Ability to work in a fast-paced environment

What is Customer Support Rep I Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Ability to work in a fast-paced environment
• Ability to handle multiple tasks simultaneously
• Proficiency in using computers and related software
• Excellent communication skills, both verbal and written

What is Customer Support Rep I Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of relevant products and services
• Knowledge of applicable laws and regulations

What is Customer Support Rep I Job Experience?

• Previous customer service experience
• Experience in a call center environment
• Experience in a customer service role

What is Customer Support Rep I Job Responsibilities?

• Respond to customer inquiries via phone, email,