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Support Analyst Ii Jobs
Company | The University of British Columbia |
Address | Greater Vancouver Metropolitan Area, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Higher Education |
Expires | 2023-09-18 |
Posted at | 8 months ago |
Staff - Non Union
- Supervises and assists with installation, configuration and testing of licensed and open-source software including Windows, MacOS, and GNU/Linux operating systems. Supervises and provides guidance in configuring common programs such as email, MS Office, Sophos anti-virus, firewall tools, FileMaker Server/FileMaker Pro, Matlab, and SPSS. Verifies backups and retrieves files from the Department CrashPlan PRO backup system.
- Installs, sets up, and supports wireless network in the office and for laptops and mobile devices.
- Liaises with third-party support and equipment vendors when necessary.
- Advises lab managers on back-up systems, data security, and assists with disaster-recovery plans in labs.
- Keeps current on new software and hardware trends and development.
- Develops and maintains appropriate and user friendly technical procedures, methods and network documentation. Provides or recommends relevant training.
- Problem determination, escalation, and resolution of requests made to the department helpdesk.
- Assists users to diagnose and resolve problems, escalates when necessary, and documents problem status and action taken.
- Performs preventive maintenance tasks, troubleshoots and repairs on a variety of computer systems, databases, and peripheral office equipment.
- Provides advice to users when purchasing new equipment by reviewing their operations, their needs, analyzing potential acquisitions and recommending suitable configuration options and vendors.
- Performs analysis, diagnosis, and resolution of complex desktop problems for users, recommends and implements corrective solutions as needed.
- Installs, configures, tests, and troubleshoots workstations and related hardware and software.
- Modifies and debugs existing software application modules using disciplined software development processes, quality standards and procedures.
- Maintains appropriate professional designations and up-to-date knowledge of current information technology techniques and tools.
- Performs other related duties as required.
- Designs basic record and report formats.
- Develops training materials and provides training for users in use and configuration of software, hardware, network systems and peripheral equipment
- Oversees an inventory of equipment, service contracts, warranty and maintenance agreements.
- Deploys new hardware, software, networking and security updates.
- Performs preventive maintenance tasks, troubleshoots and repairs on a variety of computer systems and peripheral equipment.
- Provides advice on information technology improvements, services, policies and procedures.
- Assists users, both remotely and in-person, to diagnose and resolve problems, escalates when necessary, and documents problem status and action taken.
- Prepares and maintains documentation in accordance with prescribed standards.
- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own.
- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion.
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