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Technical Support Analyst II Jobs

Enterprise Support Analyst Ii
By City of Windsor At Windsor, Ontario, Canada
Must have extensive knowledge and working experience with personal computers (hardware, software and applications such as Word and Excel);
Must possess strong problem solving skills;
Must have good written and verbal communication skills;
Amanda and/or PeopleSoft functional experience is a definite asset;
Only those applicants selected for an interview will be acknowledged
We offer a smoke-free office environment
Technical Support Analyst Jobs
By Dexian At Vancouver, British Columbia, Canada
· Ensure all cabling is firmly connected and secured with appropriate cable management
Onsite NO ability to work from home PM role
· Must have PC and Tablet skills
· Relies on limited experience and judgment to plan and accomplish goals.
Possess 1 to 2 years experience in a break/fix environment.
· Strong verbal and written communication skills.
Technical Support Analyst Jobs
By CDK Global At London, Ontario, Canada
Escalates issues beyond scope of current knowledge and then works to fill in those knowledge gaps
Applies knowledge of CDK case resolution process, policies, and escalation methodology
3-4 years of user support or implementation experience within a technical support organization or field service organization
Experience in a call or technical assistance center supporting networks, IP Telephony, or PBX systems is preferred
Excellent customer service skills via phone and in person
Experience with Voice/IP, PBX, or other telephony system
Technical Support Analyst Jobs
By Davis Pier Consulting At Halifax, Nova Scotia, Canada
Strong organizational, time management, and communication skills
Assisting with management of user accounts and subscriptions for licensed software.
Assisting in basic connectivity, and network and firewall management (Fortinet, Cisco), monitoring and troubleshooting.
Post-secondary education in related field and 2 years previous IT-related experience
Thorough MacOS, Windows and iOS knowledge
Mac desktop application knowledge (Microsoft Office, Adobe, etc.)
Support Analyst Ii Jobs
By The University of British Columbia At Greater Vancouver Metropolitan Area, Canada
Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion.
Advises lab managers on back-up systems, data security, and assists with disaster-recovery plans in labs.
Assists users, both remotely and in-person, to diagnose and resolve problems, escalates when necessary, and documents problem status and action taken.
Maintains appropriate professional designations and up-to-date knowledge of current information technology techniques and tools.
Problem determination, escalation, and resolution of requests made to the department helpdesk.
Performs analysis, diagnosis, and resolution of complex desktop problems for users, recommends and implements corrective solutions as needed.
Technical Support Analyst Jobs
By Sakmarandassociates At Ontario, Canada
Time Management: Effective time management skills to handle multiple cases while ensuring a timely and thorough resolution for each customer.
Remote Collaboration: Strong skills in remote communication and teamwork, ensuring smooth interaction with both customers and colleagues.
Ticket Management: Accurately document customer interactions, troubleshooting steps, and solutions in our ticketing system to maintain a comprehensive support history.
Problem-Solving Skills: A strategic thinker who can analyze issues, identify patterns, and offer innovative solutions.
Customer-Centric Mindset: A dedication to delivering top-notch customer experiences with patience, empathy, and clear communication.
Technical Troubleshooting: Provide remote technical assistance to customers, diagnosing and resolving software, hardware, and connectivity issues with precision and clarity.
Technical Support Analyst Jobs
By DUCA Financial Services Credit Union Ltd. At North York, Ontario, Canada
Experience using Microsoft Endpoint Configuration Management is an asset
Occupational Experience & Education Requirements
Experience / certification in Mac OS and iOS support
Provide remote technical support using remote control tools
Post secondary education in a related technical field
3+ years of technical support experience
Technical Support Analyst Jobs
By Children Believe At Markham, Ontario, Canada
Create and manage PC images
Remote systems upgrades and install (at Country offices)
Active Directory Group Policy Administration experience an asset
Experience using system recovery imaging software an asset
Network administration experience an asset
Advanced problem solving and customer support skills
Soutien Technique Ti (Ii) - It Technical Support (Ii)
By Genatec At Montreal, Quebec, Canada
Provide feedback and recommendations to senior management regarding customer needs and system improvements.
Participate in special projects and perform other duties as assigned by the Senior IT Manager.
Strong communication skills (oral and written) in French and in English.
Knowledge of network operating systems, including Windows Server.
Experience in configuring and troubleshooting hardware, software applications, printers, etc.
Minimum 2 years of experience in technical support or related role.
Product Manager Technical - Ii
By Mastercard At Vancouver, British Columbia, Canada
Knowledge and experience of data modelling techniques
Have you specified systems requirements for a technical system in the card payment industry?
Translating product roadmap initiatives and business requirements (features) requests into workflow diagrams, epics, functional requirements(user stories) with acceptance criteria.
Facilitate technical requirement reviews and joint application design sessions.
Understand technical implications and impacts of requirement requests.
Excellent written and verbal communication skills
Technical Services Analyst Ii
By Rheem Manufacturing At Burnaby, British Columbia, Canada
Experience in presenting information to groups, directors, or top management
Strong organizational and time management skills to manage multiple assignments at one time
Provide tier 1-2 administrative and technical support for Customer Experience solutions- CcaaS, CRM, Knowledge Base.
Prepare management reports and metrics as required.
Bachelor’s Degree in Information Systems, Information Technology, Computer Engineering OR related field, or equivalent experience (minimum 3 years)
3+ years of experience in IT Technical Support, Network Administration, and/or engineering related fields
Technical Support Analyst Jobs
By UFA At Calgary, Alberta, Canada
Post-secondary education, IT technology diploma or relevant certification
ActiveSync, Mobile Device Management in IOS, Android and Windows Phone
Proficient and accurate data entry capabilities
Proven organizational, decision making, time management and collaboration expertise
Assist in supporting of Cardlock incident and service requests related to software, hardware and applications associated with Cardlock requirements.
Working knowledge of the environment not limited to:
Technical Support Analyst Jobs
By Dexian At Ottawa, Ontario, Canada
5 - 7 years of hands-on technical knowledge of laptop and desktop design and software
· Relies on limited experience and judgment to plan and accomplish goals.
· Possess 1 to 2 years’ experience in a break/fix environment.
· Strong verbal and written communication skills.
Location: Ottawa, Ontario CAN K1A 0P8
Duration: 12 Months (With possible extension no guarantee)
Business Analyst Ii (Carrier Support) - Telus Health
By TELUS At Montreal, Quebec, Canada
Full-time remote work, supported by our TELUS Health Lifestyle program (including use of cutting-edge equipment and applications)
Experience in the group insurance industry, especially in extended health coverage, dental care or prescription drugs
Excellent written and verbal communication skills (French and English)
Excellent problem-solving and analytical skills
Strong ability to coordinate and effectively manage priorities
Intermediate or advanced knowledge of Microsoft Office tools, including Excel, Word, Outlook, PowerPoint and Access
Technical Support Analyst (In-Office)
By Finning At Kamloops, British Columbia, Canada
Knowledge of SCCM 2016 and current branch versions for client management, image management, imaging, application deployment, PXE boot, etc.
Management of regional branch IT assets and coordination of the asset refresh process.
Knowledge of Office 365 and Office Suite of products with a solid understanding of the deployment and support requirements
Understanding of change control and change management processes related to IT
Post-Secondary education in a related discipline and certification in Information Technology.
Minimum 2-3 years' experience in IT support in a medium to larger complex organization.
Technical Support Analyst (In-Office)
By Finning At Regina, Saskatchewan, Canada
Knowledge of SCCM 2016 and current branch versions for client management, image management, imaging, application deployment, PXE boot, etc.
Management of regional branch IT assets and coordination of the asset refresh process.
Knowledge of Office 365 and Office Suite of products with a solid understanding of the deployment and support requirements
Understanding of change control and change management processes related to IT
Post-Secondary education in a related discipline and certification in Information Technology.
Minimum 2-3 years' experience in IT support in a medium to larger complex organization.
Technical Support Specialist Ii
By Sectigo At Ottawa, Ontario, Canada
Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
Must have the ability to thrive in a start-up environment while applying existing skill sets and training to increase knowledge base.
Prioritize and manage several open issues at one time.
Contribute to create Knowledge Base of known issues and their fixes.
Additional responsibilities and special projects as assigned.
High School Diploma: Bachelors or college degree in business and/or technical related field or equivalent experience preferred.
It Support Analyst Ii
By Randstad Canada At Mississauga, Ontario, Canada
Experience with SAP, Networking, and Microsoft Certification is required.
Three- or four-year Community College or University degree in information technology or equivalent, with a minimum of 1-year related work experience.
Working knowledge of DELL compatible personal computers and common peripherals.
Working knowledge of basic LAN/WAN concepts, and various software packages currently used.
Coordinates fixed assets requests for the MIS department. Provides other administrative support as required.
Predominantly routine and significant problem solving where a variety of solutions may be tried before the issue is resolved.
Technical Support Analyst Jobs
By Expedite Technology Solutions LLC At Longueuil, Quebec, Canada
1120 Bd Marie-Victorin, Longueuil, QC J4G 2H9, Canada
Duration: 12 Months Contract to hire
Shift Hours: Mon-fri 8:00 Am – 5:00 Pm
Technical Support Analyst Jobs
By Scotiabank At Scarborough, Ontario, Canada
Working with Subject Matter experts, Sr. Technical Support Analysts and/or Management obtain viable solutions to customer problems.
This is a full-time role that offers competitive compensation and benefits package
Knowledge of host to host or FTP connections would be an asset
Empathetic and experienced in building business relationships with members of organizations with varying hierarchal positions
Internal development to support your growth and enhance your skills
Do you have the skills you need to succeed?

Are you looking for an exciting opportunity to use your technical skills to help others? We are looking for a Technical Support Analyst to join our team and provide technical assistance to our customers. You will be responsible for troubleshooting and resolving technical issues, as well as providing customer service and support. If you have a passion for technology and a desire to help others, this could be the perfect job for you!

Technical Support Analyst Job Skills:

• Excellent customer service and communication skills
• Ability to troubleshoot and solve technical problems
• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
• Ability to work with a variety of people

What is Technical Support Analyst Job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ certification or other technical certifications
• Experience in customer service and technical support
• Knowledge of customer service principles and practices
• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Ability to troubleshoot and solve technical problems

What is Technical Support Analyst Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Knowledge of troubleshooting and problem-solving techniques
• Knowledge of customer service software, databases, and tools

What is Technical Support Analyst Job Experience?

• Experience in customer service and technical support
• Experience in troubleshooting and problem-solving
• Experience in using customer service software, databases, and tools