Technical Support Analyst Jobs

Details:

Title: Tech Support Analyst

Location: Ottawa, Ontario CAN K1A 0P8

Duration: 12 Months (With possible extension no guarantee)

Work hours – Hours per Day 7.5 & Hours per Week 37.5

Description:

· Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components.

· Test and image desktops and laptops.

· Maintain, analyze, and troubleshoot, software and computer peripherals.

· Ability to setup, configure and add all hardware.

· Assist Corporate Desk Side Support technicians with large IMAC?s.

· Assure that all tickets requiring follow up work and/or calls receive appropriate attention.

· Provide technical support to end users via telephone.

· Back up and burn end user data.

· Assist in developing and documenting improvements to current processes.

· Assist coworkers in resolution of end users? technical issues.

· Assist coworkers in the execution of established processes and escalations.

· Test, image and clean PC?s, laptop, monitors, printers, and other related hardware.

Education/Experience:

· High School Diploma or GED required.

· 5 - 7 years of hands-on technical knowledge of laptop and desktop design and software installation required.

Skills and Competencies:

· Familiar with standard concepts, practices, and procedures within a particular field.

· Relies on limited experience and judgment to plan and accomplish goals.

· Possess 1 to 2 years’ experience in a break/fix environment.

· Able to lift and palletize heavy equipment. (PC?s, monitors, printers.)

· Strong verbal and written communication skills.

· A certain degree of creativity and latitude is required.

Required:

· OEM certs, A+ and 3+ years working knowledge in Windows OS environment. Printer repair experience is also nice to have.