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Senior Technical Support Analyst Jobs

Technical Support Analyst Jobs
By Dexian At Vancouver, British Columbia, Canada
· Ensure all cabling is firmly connected and secured with appropriate cable management
Onsite NO ability to work from home PM role
· Must have PC and Tablet skills
· Relies on limited experience and judgment to plan and accomplish goals.
Possess 1 to 2 years experience in a break/fix environment.
· Strong verbal and written communication skills.
Manager, Senior Technical Support
By Blackline Safety At Calgary, Alberta, Canada
Demonstrated project management aptitude and experience
CRM or case management system experience and ability to interpret data into actionable outcomes (NetSuite considered an asset)
Collaborates with the Technical Support Managers globally to ensure alignment in product knowledge, problem resolution and sound escalation practices
Identify customer knowledge gaps through the problem analysis process to improve customer deployment efforts and minimize calls for support
Develop Distributor Service programs and manage the service levels of our partners
Champions product knowledge for new and existing hardware, software, and communications networks.
Senior Technical Analyst (Hybrid)
By BMO At Toronto, Ontario, Canada
Experience on using/configuring SDLC management tools such as JIRA and Confluence or equivalent is essential is a great asset.
Has strong facilitation skills; effective time management and ability to prioritize the work
Strong knowledge on Application Portfolio Management and/or IT Portfolio Management
Knowledge/experience with iServer, JIRA and Confluence is a strong
Create, maintain, and manage official solution and portfolio architecture records in the appropriate repositories.
Experience on data analytics tools and techniques (such as PowerBI, PowerApp, PowerAutomate, or their equivalent) is a great asset
Technical Support Analyst Jobs
By CDK Global At London, Ontario, Canada
Escalates issues beyond scope of current knowledge and then works to fill in those knowledge gaps
Applies knowledge of CDK case resolution process, policies, and escalation methodology
3-4 years of user support or implementation experience within a technical support organization or field service organization
Experience in a call or technical assistance center supporting networks, IP Telephony, or PBX systems is preferred
Excellent customer service skills via phone and in person
Experience with Voice/IP, PBX, or other telephony system
Technical Support Analyst Jobs
By Davis Pier Consulting At Halifax, Nova Scotia, Canada
Strong organizational, time management, and communication skills
Assisting with management of user accounts and subscriptions for licensed software.
Assisting in basic connectivity, and network and firewall management (Fortinet, Cisco), monitoring and troubleshooting.
Post-secondary education in related field and 2 years previous IT-related experience
Thorough MacOS, Windows and iOS knowledge
Mac desktop application knowledge (Microsoft Office, Adobe, etc.)
Senior Director Of Technical Support
By KEV Group At Toronto, Ontario, Canada
Ability to prioritize, manage multiple projects and meet deadlines, possess strong problem-solving and decision-making skills.
Work in an industry that benefits children, parents and schools
At least 5+ years of experience heading and scaling a customer support department in the SaaS industry for mid-size companies.
Exception communication skills both verbal and written.
Comprehensive health and dental benefits
Do meaningful and purpose-driven work, and make a real impact
Technical Support Analyst Jobs
By Sakmarandassociates At Ontario, Canada
Time Management: Effective time management skills to handle multiple cases while ensuring a timely and thorough resolution for each customer.
Remote Collaboration: Strong skills in remote communication and teamwork, ensuring smooth interaction with both customers and colleagues.
Ticket Management: Accurately document customer interactions, troubleshooting steps, and solutions in our ticketing system to maintain a comprehensive support history.
Problem-Solving Skills: A strategic thinker who can analyze issues, identify patterns, and offer innovative solutions.
Customer-Centric Mindset: A dedication to delivering top-notch customer experiences with patience, empathy, and clear communication.
Technical Troubleshooting: Provide remote technical assistance to customers, diagnosing and resolving software, hardware, and connectivity issues with precision and clarity.
Technical Support Analyst Jobs
By DUCA Financial Services Credit Union Ltd. At North York, Ontario, Canada
Experience using Microsoft Endpoint Configuration Management is an asset
Occupational Experience & Education Requirements
Experience / certification in Mac OS and iOS support
Provide remote technical support using remote control tools
Post secondary education in a related technical field
3+ years of technical support experience
Technical Support Analyst Jobs
By Children Believe At Markham, Ontario, Canada
Create and manage PC images
Remote systems upgrades and install (at Country offices)
Active Directory Group Policy Administration experience an asset
Experience using system recovery imaging software an asset
Network administration experience an asset
Advanced problem solving and customer support skills
Senior Technical Support Representative
By Ascendion At Canada
Solve complex problems - and learn new skills
Experience the power of transforming digital engineering for Fortune 500 clients
Master your craft with leading training programs and hands-on experience
Experience a community of change-makers!
Build the coolest tech for the world’s leading brands
Ascendion | Engineering to elevate life
Technical Support Analyst Jobs
By UFA At Calgary, Alberta, Canada
Post-secondary education, IT technology diploma or relevant certification
ActiveSync, Mobile Device Management in IOS, Android and Windows Phone
Proficient and accurate data entry capabilities
Proven organizational, decision making, time management and collaboration expertise
Assist in supporting of Cardlock incident and service requests related to software, hardware and applications associated with Cardlock requirements.
Working knowledge of the environment not limited to:
Technical Support Analyst Jobs
By Dexian At Ottawa, Ontario, Canada
5 - 7 years of hands-on technical knowledge of laptop and desktop design and software
· Relies on limited experience and judgment to plan and accomplish goals.
· Possess 1 to 2 years’ experience in a break/fix environment.
· Strong verbal and written communication skills.
Location: Ottawa, Ontario CAN K1A 0P8
Duration: 12 Months (With possible extension no guarantee)
Senior Technical Support Engineer
By Expeto™ At British Columbia, Canada
•6+ years of SaaS and Cloud software customer support experience, preferably to worldwide customers
•Strong Linux networking knowledge, including supporting Linux based applications
•Knowledge of REST API’s and basic browser debugging (network calls, statuses, etc.)
•Working knowledge of scripting (BASH, Python) is beneficial
•Experience with deploying and troubleshooting highly scalable systems
•Network troubleshooting and enterprise platform experience
Technical Support Analyst (In-Office)
By Finning At Kamloops, British Columbia, Canada
Knowledge of SCCM 2016 and current branch versions for client management, image management, imaging, application deployment, PXE boot, etc.
Management of regional branch IT assets and coordination of the asset refresh process.
Knowledge of Office 365 and Office Suite of products with a solid understanding of the deployment and support requirements
Understanding of change control and change management processes related to IT
Post-Secondary education in a related discipline and certification in Information Technology.
Minimum 2-3 years' experience in IT support in a medium to larger complex organization.
Technical Support Analyst (In-Office)
By Finning At Regina, Saskatchewan, Canada
Knowledge of SCCM 2016 and current branch versions for client management, image management, imaging, application deployment, PXE boot, etc.
Management of regional branch IT assets and coordination of the asset refresh process.
Knowledge of Office 365 and Office Suite of products with a solid understanding of the deployment and support requirements
Understanding of change control and change management processes related to IT
Post-Secondary education in a related discipline and certification in Information Technology.
Minimum 2-3 years' experience in IT support in a medium to larger complex organization.
Senior Technical Analyst (529477) Jobs
By California State University, Office of the Chancellor At Chiasson Office, New Brunswick, Canada
Provide technical expertise in the planning and management of maintenance packs.
Lead the implementation of new CMS Release Management policies and procedures as needed.
Expert proficiency in programming and/or database management and application security; completed coursework in Oracle/PeopleSoft technical development and administration.
Proficient hands-on experience with PeopleTools 8.57 (or above) is required, but PeopleTools 8.59 is preferred.
Excellent analytical and troubleshooting skills; a strong service-oriented attitude with excellent customer service skills required.
Document and reconcile all application development work targeted for the maintenance pack releases with Service-now tickets and the MRF database.
Senior Technical Support Specialist
By Messagepoint At Greater Toronto Area, Canada
Experience working with customer support ticketing systems and customer relationship management (CRM) tools.
Experience with remote support tools and software is preferred.
Bachelor's degree in computer science, information technology, or a related field (or equivalent practical experience).
Proven experience in a customer support or technical support role, preferably in a SaaS environment.
Strong problem-solving and analytical skills, with the ability to assess complex issues and provide effective solutions.
Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical customers.
Senior Technical Support Specialist (Ft)
By DRI Healthcare At Toronto, Ontario, Canada
Manage inventory management of supplies, IT accessories, and mobile devices.
Troubleshoots issues and maintenance related work on Document Management Systems, Salesforce, and Office 365 and other cloud-based systems.
6+ years of experience with Microsoft Office 365 and Azure and Intune/Endpoint Manager.
Maintains professional and technical knowledge attending IT training.
Strong experience using: Veeam, Office 365, MDM, Intune, VPNs, and Cisco Meraki networks.
Strong working knowledge of Windows 10/11 Pro desktop support and maintenance as well as knowledge of Windows Server 2008/2012/2019.
Senior Support Analyst Jobs
By Solicitor General | Solliciteur général At Toronto, Ontario, Canada
• Knowledge or .Net Technologies, Web Services, WPF, WCF, Oracle Application Server (OAS), VM Ware, SQL Server
• Experience in the use of information retrieval packages using SQL (like building reports)
• Demonstrate experience in implementing a secure application infrastructure for COTS and custom build applications
• You can provide interpretation and explanation of policies to users/managers
• 21 College Street, Toronto
• 200 First Avenue West, North Bay
Technical Support Analyst Jobs
By Expedite Technology Solutions LLC At Longueuil, Quebec, Canada
1120 Bd Marie-Victorin, Longueuil, QC J4G 2H9, Canada
Duration: 12 Months Contract to hire
Shift Hours: Mon-fri 8:00 Am – 5:00 Pm

Are you an experienced Senior Technical Support Analyst looking for a new challenge? We are looking for a motivated individual to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, as well as providing guidance and advice on technical matters. If you have a passion for technology and a desire to help others, this could be the perfect job for you!

What is Senior Technical Support Analyst Skills Required?

• Strong technical knowledge in computer hardware, software, and networking
• Excellent problem-solving and troubleshooting skills
• Ability to work independently and as part of a team
• Excellent communication and customer service skills
• Ability to work in a fast-paced environment
• Ability to prioritize tasks and manage time effectively

What is Senior Technical Support Analyst Qualifications?

• Bachelor’s degree in computer science, information technology, or related field
• 5+ years of experience in technical support
• A+ certification or equivalent
• Microsoft Certified Professional (MCP) certification
• Experience with Windows and Linux operating systems

What is Senior Technical Support Analyst Knowledge?

• Knowledge of computer hardware, software, and networking
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
• Knowledge of database management systems
• Knowledge of system security principles

What is Senior Technical Support Analyst Experience?

• Experience in providing technical support
• Experience in troubleshooting hardware and software issues
• Experience in customer service
• Experience in working with databases

What is Senior Technical Support Analyst Responsibilities?

• Provide technical support to customers via phone, email, and chat
• Troubleshoot hardware and software issues
• Diagnose and resolve technical issues
• Assist customers with installation and configuration of