Technical Support Analyst (In-Office)

Company:
Finning Canada
Number of Openings:
3
Worker Type:
Permanent
Position Overview:
Reporting to the Technical Support Team Lead, the Technical Support Analyst is responsible for providing onsite tier 2 technical assistance for all aspects of Desktop Services to Finning (Canada) personnel. They will work with key users in the branches or departments to oversee & solve complex support issues, coordinate and oversee hardware and software upgrades and provide an elevated level of support to the executive level within the region.
There are 3 available positions and we are looking to hire 3 individuals who will be working onsite from our Regina, Kamloops and Prince George Finning offices.
If this interests you, kindly consider applying today!
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Major Job Functions

• Smart hands support for provisioning and supporting of all related IT technologies in regional branches.
• Investigating and recommending technical solutions in support of the desktop environment
• Implementation and coordination of hardware and software enhancements and upgrades
• Ensure employees have proper documentation to support the products
• Provide an elevated level of support to the regional executive and executive assistants in the region
• Work with internal IT team to ensure issues are resolved in a timely manner
• Provide tier-2 technical support for specialized PC hardware, Printers, A/V technology, mobility devices and desktop software, inclusive of clear and concise documentation and communication on activities and projects.
• Represent the company in a professional and ethical manner and maintain effective relationships with internal departments and staff while maintaining confidentiality
• Provide technical expertise and support for desktop related projects (20%)
• Management of regional branch IT assets and coordination of the asset refresh process.
• Ensure asset tracking is current

Qualifications (Must-Have Skills)

• Minimum 2-3 years' experience in IT support in a medium to larger complex organization.
• MCSE and MCSA would be an asset
• Post-Secondary education in a related discipline and certification in Information Technology.
• Knowledge of Office 365 and Office Suite of products with a solid understanding of the deployment and support requirements
• Basic understanding of network technologies and Windows Server
• Technical knowledge of mobile and related technology
• Understanding of change control and change management processes related to IT
• Basic knowledge of Wi-Fi and cellular network technology
• Basic understanding of network technologies and Windows Server infrastructure
• Knowledge of SCCM 2016 and current branch versions for client management, image management, imaging, application deployment, PXE boot, etc.
• Working knowledge of device encryption technology, anti-virus, anti-spam, anti-malware software technologies
• Technical knowledge of Windows 10 deployment and support best practices

Soft-skills:

• Highly organized with strong attention to detail.
• Excellent communication and documentation skills
• Ability to prioritize and time manage in a high demanding environment
• Self-starter who possesses the ability to work with minimal supervision independently and in a team environment
• Ability to adapt and grow as required

We are committed to diversity at Finning, to building and sustaining a diverse and inclusive workforce and as an equal opportunity employer we encourage applications from all qualified individuals. Finning does not discriminate against applicants based on genders, races, national and ethnic origins, religions, ages, sexual orientation, marital and family status, and/or mental or physical disabilities.