Application Support Analyst - 4

Location Address: Hybrid (as required) - 44 King Street W, 10th Floor

Contract Duration: End date August 8th, 2023

Extension Opportunity: Possibility

Scheduled Hours: Monday to Friday, 7am to 6pm (Possibility of rotating shifts)

Typical Day in Role:

• Participates, and reviews process solution improvement for provisioning. Seeks direction from management and peers on recommendations for enhancements and improvements

• Manages individual troubleshooting activities for user access issues

• Contributes to the resolution of access obstacles and deliver high-quality solutions

• Participate in testing of access provisioning for new/upgraded applications

• End to end responsibility for identification and remediation of access issues associated with end user provisioning

• Collaborates with application and infrastructure support teams, towards the resolution of known issues

• Demonstrates strong organizational skills due to the volume and need to multi-task and prioritize

• Action escalations by engaging the appropriate teams or management for resolution

Candidate Requirements/Must-Have skills:

1. 5-7+ years of hands-on experience with access management, access provisioning and troubleshooting

2. 5-7+ years of work experience with the Broadridge applications (Global Framework)

3. 5-7+ years of ServiceNow experience – Triaging tickets and actioning escalations

Nice-To-Have Skills:

• CAMS provisioning

• Knowledge of Salesforce provisioning

• Helpdesk experience

Soft Skills:

• Excellent written, presentation, and verbal communication skills to be able to work well with technical peers and business stakeholders at different levels within the organization

• Strong decision making, forward thinking and creative problem-solving skills to anticipate and respond quickly to technological/market influences

• Ability to work as part of a team, as well as work independently or with minimal direction

Best vs. Average Candidate:

• Analytical, goal motivated, customer service orientated

Education:

• Post-secondary degree in a technical field such as computer science, computer engineering or related IT field required

Candidate Review & Selection

• One round video interview with the hiring manager and team members – 30 minutes

• Technical questions to gauge technical thought process and situational questions