Support Analyst Clinical Application Jobs

Medication management build and/or Oncology.

The Cerner application/configuration analyst analyzes and documents gaps between business requirements and relevant Cerner Module (software) features and functions.

Leads and/or conducts exercises to gather detailed business requirements.

Proficient and knowledgeable at use of healthcare terminology, basic clinical inpatient and ambulatory workflows, Cerner Millennium front end and back-end tools.

Previous CST or healthcare experience at a site using CST Cerner required.

Preferred experience with implementing Cerner Millennium in a complex Acute Care Information Systems environment across multiple facilities.

Excellent communication skills, interacting with business users, IT and senior management

Apply the obsolescence management plan guidelines

Ensure the consistency of the go-live version (up-to-date documentation, configuration management set up, all the tests performed, risks identified and controlled)

Apply the guidelines of the obsolescence management plan and guarantee that all the components are supported by the service providers

Proficient in the main challenges related to Data and its management

Manage upgrades for applications in their scope

Premium defined benefit pension plan

Investigates and makes recommendations to the manager on high priority issues having an impact on patient care.

Bachelor’s degree or Diploma in Health-related fields, Computer Science, or related discipline, or equivalent experience.

Knowledge of CHRIS or other Healthcare related applications.

Knowledge of Remedy or other ticketing software.

Strong problem solving and analytical skills to investigate and research issues and clearly communicate and share solutions.

Knowledge/ experience of problem Management Tools.

Assess risk and impact of production issues and escalate to business and technology management in a timely manner.

Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.

Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.

Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.

Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.

Experience and understanding ofUtility Billing

Experience with large, complex and mission critical applications.

Experience in multiple programming languages including Java or .Net (e.g., C#) languages.

Experience with multiple toolsets for deployment, source control, and batch programming.

Actively take part in our capital projects:

Collaborate with business analysts, product owners and testers

Knowledge/experience of Change/Incident/Problem Management Tools.

Assess risk and impact of production issues, escalating to the business and technology management in a timely and appropriate manner

About the Team: ICG Production Management

Partner with appropriate development and production support areas and teams to prioritize bug fixes and support tooling requirements

Basic knowledge or interest about apps support procedures, concepts and of other technical areas.

Basic Business knowledge/ understanding of financial markets and products.

• Be curious as the skill set and product knowledge will be ever evolving

• Demonstrate leadership abilities and collaborate effectively with various technology and product partners.

2) 1+ years’ experience as a Registered Representative (RR) or Investment Representative (IR)

3) 1+ years’ experience writing SQL queries

2) Experience as an Application Support Analyst within FI

4) ITIL certification an asset

Fully remote position, must work EDT / EST

MS Teams Application support Analyst - experience with deployment of MS Teams

Experienced in client facing, end user support role for Microsoft Teams

Additional knowledge of Microsoft 365 products SharePoint and OneDrive desirable

-Great communication, analytical and collaboration skills. Take the lead and have the ability to prioritize workload.

-Experience of the following (technical support):

Great communication, analytical and collaboration skills. Take the lead and have the ability to prioritize workload.

Experience of the following: Microsoft Teams, Microsoft SharePoint, Microsoft OneDrive

Experience with the deployment of Microsoft Teams desirable

Share your knowledge with teammates and guide them in the resolution of complex technical problems

This is a 6 months contract located in Toronto, ON/ WFH

Assist the Support team as a technical resource for global deployment of Microsoft Teams

Determines training needs related to workflow and computerized systems within designated dept/program; recommends education program requirements to relevant personnel.

Knowledge in Clinical Surgical Services with ability to understand and oversee the application of technology to address operational requirements.

Working knowledge of workflow and process analysis, data queries/analysis and report writing.

Coordinates business process assessment and re-engineering activities, including testing before systems implementation.

Acts as a resource to external technology-related initiatives such as Patient Tracking or other initiatives.

Ability to establish and maintain effective work relationships with all levels of hospital staff.

Experience working with senior management and business users on day-to-day basis.

Familiarity with standard support processes such as incident and issue management

Hand-on and technical with SQL- SQL scripting / Oracle/Deep experience in working with multiple complex interface systems.

Strong experience in L2 support.

Excellent communication skills in fluent English.

6+ years of experience in on trading and commodity side

Great communication, social skills and knowledge of ITIL best practices are essential as you will be

• Bachelor's Degree in computer science, engineering, or equivalent job experience

• You have experience working with relational and no-relational databases

Location : Montreal, QC, Canada (On Site)

What are you applying for?

financial applications. You will have an opportunity to interact and partner with global development and

· Compose technical knowledge base Wiki documents to be used within the team (Knowledge Management)

· Respond to logged service requests, account administration, software installations and general application administration. (Service Request Management)

· Relationship management with key business stakeholders and point of escalation for your area.

· Experience providing application support to end users both in person, remotely, via IM, phone and email.

· Basic knowledge of SQL Query language

· Experiencing using AWS cloud console and associated AWS cloud services (any AWS qualifications preferred)

Liaise with software suppliers to fulfil the requirements of the organization.

At least 1+ years’ Experience with Data Dog Monitoring Solution

2+ years of Application Support Experience

Intermediate Application software Trouble Shooting Skills

Extensive and demonstrable experience with supporting Client and Server-Side Applications

Knowledge of Windows Operating Systems, Databases and SQL

2 plus years of development experience.

Strong Analysis and problem finding skills.

IT Standards, Methodologies, SDLC, SLA, audit requirements.

Front end experience with Angular and WPF preferably.

Strong knowledge of Relational Databases.

Experience with MS SQL Server or Azure SQL.

Provide application support on business workflows for trading systems, book of record applications and cash management technologies.

1 – 2 years of experience in front, middle or back office or relevant financial industry experience

Experience providing support with business workflows in trading platforms

A flexible/hybrid work environment combining in office collaboration and remote working

Think on your feet through daily interactions with various business units.

Work through various investment related workflow issues to resolution.

•Good Knowledge on Python and ITIL certification will be considered as asset

• Knowledge on Linux, Middleware, SQL & monitoring tools.

• Knowledge of ITIL concepts and principles.

• Basic knowledge of Linux, Windows, SQL is mandatory

Job Title: Application Support Analyst

• Familiarity with Production tools like Geneos, Service Now, Confluence, Autosys etc.

Excellent communication skills, with strong problem-solving abilities

Hands-on experience supporting/troubleshooting integrations between Kronos Workforce Central and other applications

Experience with Kronos Workforce Central (v.8) is a must

Previous experience utilizing SQL for data analysis and reporting

Expertise in gathering detailed functional requirements and translating them into technical specification documents

Mentor junior and other colleagues to further develop technical and soft skills;

Participate in software requirements reviews as well as design reviews with a particular mindset into the supportability of the software.

Proactively acquire practical experience with new features in line with product’s branch availability.

Participate in the creation and maintenance of Knowledge articles used internally.

Respond to client problems (phone/tickets);

Prioritize your workload based on established SLA and priority;

Act as a key point of contact for incident queue management, while tracking updates and resolution

Any combination of the following skills or knowledge is a must:

3-5 years previous experience working within a technically focused environment

University/College degree within a related discipline or equivalent work experience

Good foundation/knowledge working with Windows Server.

Development (SQL, batch scripts. NET, C#) experience will be an advantage