Business Analyst/ Application Support Analyst

Dawn InfoTek Inc. is a professional IT consulting team that partners with major financial institutions, investment firms and government sectors. We have been dedicated to delivering cutting-edge consulting services and recruiting all levels of IT positions for our clients.

We are currently seeking competent individuals to fulfill the role of Business Analyst/ Application Support Analyst to join our dynamic team for our client, one of the major banks.

NOTE: Candidates Need to be OK to work on call on a rotation basis – on weekends/evenings as well

Typical Day in Role:

This position will be focused on leadership, building knowledge base, managing various vendor relationships and the customer impact associated with scheduled and unscheduled production events. Please be aware that on a rotation basis, there will be responsibilities outside of traditional working hours and compensation will be provided.

• Direct day-to-day activities in a manner consistent with our risk culture and the relevant risk appetite statement

• Create an environment in which your team pursues effective and efficient operations of their respective areas while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to risk and compliance

• Willingness to work outside of the traditional work week and requires continual shifting of priorities. The role requires attention after hours and on call support

• Assist in the development of processes designed to report, analyze and resolve problems with the objective of mitigating the associated operational, reputational, financial, and regulatory risks.

• Demonstrate leadership abilities and collaborate effectively with various technology and product partners.

• Be curious as the skill set and product knowledge will be ever evolving

• Must be flexible to adapt to a dynamic environment, balance simultaneous priorities and make quick and sound decisions under pressure

Candidate Requirements/Must Have Skills:

1) 8+ years of total work experience as an Analyst (business analyst, application support analyst, financial analyst) preferably within banking, FI

2) 1+ years’ experience as a Registered Representative (RR) or Investment Representative (IR)

3) 1+ years’ experience writing SQL queries

Nice-To-Have Skills:

1) Problem management experience

2) Experience as an Application Support Analyst within FI

3) 2+ years’ experience doing incident management with system diagnosis tools e.g., Dynatrace, Splunk (impact, root cause analysis)

4) ITIL certification an asset

5) CFA candidate/charter holder

We thank all applicants for their interest and referral. However, only qualified candidates selected for an interview will be contacted.