Senior Application Support Analyst

Senior Application Support Analyst (Contract Position)

Number of Positions: 1 Filled: 0 Duration: 6 months

Location: Toronto, ON, CA

Must be eligible to work in Canada

Fully remote position, must work EDT / EST

MS Teams Application support Analyst - experience with deployment of MS Teams

To work on a global deployment MS Teams project

- Must have at least 3 to 5 years in client facing support role of Microsoft Teams

Experienced in client facing, end user support role for Microsoft Teams

Key technologies required:

Number 1 priority is Microsoft Teams.

Additional knowledge of Microsoft 365 products SharePoint and OneDrive desirable

-Assist the Support team as a technical resource for global deployment of Microsoft Teams

-Great communication, analytical and collaboration skills. Take the lead and have the ability to prioritize workload.

-Experience of the following (technical support):

---Microsoft Teams,

---Microsoft SharePoint,

---Microsoft OneDrive

-Experience with the deployment of Microsoft Teams desirable

-Accurately document all work performed through ticketing system including details and outcomes

-Ensure that root causes and permanent solutions are documented

-Monitoring multiple intakes channels for Microsoft Teams end user support

-Share your knowledge with teammates and guide them in the resolution of complex technical problems