It Application Support Analyst

Roles And Responsibilities

• Implement, test and integrate new applications.
• Maintain documentation of applications alongside their dependencies
• Monitor, record and respond to requests for support.
• Analyze error trends aimed at reducing or minimizing down time.
• Schedule and run regular tests to enhance the current systems and applications.
• Perform routine system backups and upgrades.
• Provide 2nd/3rd level support for IT Applications
• Undertake regular reviews of Application Landscape and propose recommendations on future state
• Support Enterprise Architects with technical specification for solutions as need arises.
• Resolve technical issues within defined SLA.
• Installing system updates and performing data backups
• Identify organizational need for new applications.
• Identify and develop functionality changes.
• Liaise with software suppliers to fulfil the requirements of the organization.
• Communicate messages regarding systems issues to users promptly.
• Investigate and diagnose system faults and errors.
• Running regular maintenance checks
• Provide instructions and training to staff when necessary.

Requirements

• Knowledge of ITIL
• Basic Experience with Continuous Improvement process
• Analytical Thinking
• At least 1+ years’ Experience with Data Dog Monitoring Solution
• Basic understanding of Programming
• Excellent Communication and Presentation Skills
• Experience with File Transfer Solution, Imaging Solution
• Knowledge of Windows Operating Systems, Databases and SQL
• 2+ years of Application Support Experience
• Background in IT Operational Role
• Intermediate Application software Trouble Shooting Skills
• Extensive and demonstrable experience with supporting Client and Server-Side Applications
• Ability to interact with Customers and proffer solutions to problems in a well-articulated manner.

Our story

Founded in 1962, OMERS is one of Canada’s largest defined benefit pension plans, with $124 billion in net assets as at December 31, 2022. OMERS is a jointly-sponsored pension plan, with more than 1,000 participating employers ranging from large cities to local agencies, and over half a million active, deferred and retired members. OMERS members include union and non-union employees of municipalities, school boards, local boards, transit systems, electrical utilities, emergency services and children’s aid societies across Ontario. Contributions to the Plan are funded equally by members and employers. OMERS teams work in Toronto, London, New York, Amsterdam, Luxembourg, Singapore, Sydney and other major cities across North America and Europe – serving members and employers and originating and managing a diversified portfolio of high-quality investments in public markets, private equity, infrastructure and real estate.

OMERS is committed to having a workforce that reflects the communities in which we live and work. We are an equal opportunity employer committed to a barrier-free recruitment and selection process. At OMERS inclusion and diversity means belonging. How we create a sense of belonging is through our employees and our vast network of Employee Resource Groups. Whether you are passionate about gender, pride, or visible minorities, we have groups that are focused on making a difference in all of our lives.