Systems Application Coordinator, Clinical Operations

Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered Communities.

Our team of nearly 45,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care. Learn more .

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Fraser Health is proudly recognized as a BC Top Employer . Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields, career growth and advancement, a competitive compensation package (including four weeks of vacation to start, comprehensive health benefits, and pension plan), and the rewarding opportunity to make a difference every single day in health care.

Effective October 26, 2021 all staff for all positions across health care in British Columbia are required to be fully vaccinated against COVID-19 (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and there are no exceptions.

Fraser Health values diversity in the work force and strives to maintain an environment of Respect, Caring and Trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner.

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Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

Responsible for the coordination and operation of clinical equipment and information systems that support Clinical Operations for site based designated department/program.

In conjunction with the Director, plans for new and revised information systems; liaises with appropriate personnel and related departments, users and vendors (as appropriate) re site based departmental /program requirements and processes. Acts as the primary resource in the maintenance and implementation of applications and related systems, and in planning, prioritizing and evolution of operational support tools. Trains and coordinates clerical support as it relates to clinical information systems for related dept/program sites within Fraser Health.

Responsibilities

• Coordinates and participates in initiatives and specification reviews that approve new technology and program equipment for use in designated dept/program in order to ensure compatibility with existing systems.
• Determines training needs related to workflow and computerized systems within designated dept/program; recommends education program requirements to relevant personnel.
• Maintains an inventory of existing program equipment and data systems; develops project plans for future evolution of data toolsets within the designated dept/program.
• Liaises with Information Management and Biomedical Engineering Departments in all aspects related to program systems to ensure cross program and cross platform data compatibility. Maintains close liaison with application vendors and external institutions as related to program/dept Information Management systems and data.
• Provides support and advice to users of information technology equipment within the designated departments of Fraser Health (ie Surgical Systems). Evaluates information technology equipment and service requirements and monitors level of support to ensure requirements are met and targets/objectives achieved.
• Examines and identifies problems/limitations with existing systems and recommends modifications or new systems. Liaises with other information systems coordinators/specialists within FH and with outside vendors to facilitate changes.
• Oversees and ensures the accurate collection of data related to department/program requirements required by internal management and/or external bodies. Generates statistical, clinical, financial and quality assurance reports using various software tools, as required.
• Coordinates the use of all program equipment and computer-based information systems in operation throughout the designated dept/program in Fraser Health in order to ensure effective and efficient day-to-day workflow.
• Coordinates business process assessment and re-engineering activities, including testing before systems implementation.
• Performs initial staff orientation and ongoing training in order to maintain and upgrade skills that are required to meet or exceed quality assurance indicators.
• Develops and updates policies and procedures related to workflow and use of equipment and information systems throughout the dept (ie Surgical Services.).
• Liaises with appropriate departments to ensure compliance with Freedom of Information and Protection of Privacy Act, as well as other legislative, departmental and organizational requirements (i.e. consents, record retention, privacy, and network/computer security).
• Acts as a resource to external technology-related initiatives such as Patient Tracking or other initiatives.

Qualifications

Education and Experience

Bachelor's Degree in Information Management or related discipline plus 3 years recent related information systems experience related to the designated dept/program area; or an equivalent combination of education, training and experience.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Knowledge in Clinical Surgical Services with ability to understand and oversee the application of technology to address operational requirements.
• Ability to establish and maintain effective work relationships with all levels of hospital staff.
• Ability to organize workload and priorities to ensure program deadlines are met.
• Ability to work independently and as part of a team.
• Working knowledge of workflow and process analysis, data queries/analysis and report writing.

Salary range

The salary range for this position is CAD $37.01/Hr. - $53.20/Hr. / hour