Manager, Clinical Operations - Port Moody

The salary range for this position is CAD $52.59 - $75.59 / hour

Why Fraser Health?

Fraser Health is proudly recognized as a BC Top Employer . Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields, career growth and advancement, a competitive compensation package (including four weeks of vacation to start, comprehensive health benefits, and pension plan), and the rewarding opportunity to make a difference every single day in health care.

Are you looking for that job that will allow you to combine your clinical expertise and your proven leadership skills? Do you take responsibility for your own performance and aim to model integrity, resilience and confidence? If you have answered yes, we want you to keep reading!

We are currently looking for a Relief Full Time Clinical Operations Manager to join our Urgent Primary Care Team in Port Moody, BC. Flow Bring your expertise, passion to motivate, and inspire others as the catalyst that will shape an environment for service excellence

Does this sound like an excellent role for you? If so, here are more reasons why you should apply:

• We offer a competitive compensation and benefit package, including comprehensive health benefits coverage
• A career with FH will offer you the opportunity to be a part of a dedicated team of experts in a dynamic and rewarding health care environment.

Effective October 26, 2021 all staff for all positions across health care in British Columbia are required to be fully vaccinated against COVID-19 (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and there are no exceptions.

Fraser Health values diversity in the work force and strives to maintain an environment of Respect, Caring and Trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner.

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Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

Reporting to assigned Director(s), Clinical Operations, the Manager is accountable for managing and providing leadership for assigned clinical operation(s) through the leadership provided to staff, or the management of service contracts with contracted agencies.

Through the direct leadership and management of people and resources, the manager oversees the operational, administrative activities of a clinical operation(s); or, supports the operation of clinical services supports for services as provided through contracted agencies.

The Manager fosters an environment that empowers and supports individuals to provide safe, quality care; or ensures service contracts meet performance criteria that include safe, quality care.

Ensures clinical operation(s) at a site/community area or across sites/community areas are delivered in an effective and efficient manner through consultative advice on clinical services(s) design, policies and procedures, management and leadership or contract management.

Maintains effective communications, and where assigned a dual reporting structure, prioritizes and advises on the status of clinical services(s) objectives.

Responsibilities

• Co-ordinates, participates or facilitates research initiatives taking an interdisciplinary and consultative approach.
• Ensures Director(s) is/are informed of and aware of significant events and activities in the area(s) of responsibility.
• Participates in the development and maintenance of administrative and clinical information systems; ensures Fraser Health, government and regulatory reporting requirements are met.
• Manages resources through the development of operating and capital budgets, review of expenses and the development of action plans. Reviews contracted agency budgets in terms of established contract performance criteria and liaises with agency to establish required action plans.
• Interprets, applies and ensures operational and service contract plans meet accepted operational and/or contractual requirements, professional standards, collective agreement or other standards and legislated/contractual obligations. Investigates and responds to complaints or grievances. Represents the Department in third party venues.
• Acts as a resource to care teams, provides expert consultative advice to other health care practitioners and acts as a resource for the assigned clinical operation(s) or service contracts.
• Recruits people, provides leadership and mentorship on individual leadership and development plans, and provides regular, ongoing, clear and meaningful feedback to provide recognition and to address performance improvement.
• Reviews Fraser Health workplace indicators in areas such as retention, engagement, safety, absenteeism and overtime, and establishes department objectives and action plans .
• Chairs and/or participates on committees; prepares status reports to update the Director(s) and/or develops recommendations on follow up action to be taken; implements approved recommendations.
• Provides leadership of people to foster an environment that is supportive of engagement, innovation, individual and team achievements and the provision of safe, quality care.
• Establishes and maintains effective working relationships, ongoing communications with medical staff, other departments at and across sites/community areas and other internal and external stakeholders.
• Acts as an advocate for patients/residents/clients and families; responds to issues in the area of clinical operations to internal and external stakeholders and agencies; ensures compliance of the complaint review and audit process.
• Participates in the development, implementation and negotiation of essential service contingency plans.
• Participates in strategic planning, clinical services development and the development of short and long term tactical clinical, operational or service plans. Assesses and advises on conflicts in terms of operational plans where leading clinical services that report up to more than one Director.
• Provides leadership for quality care, identifies risks and action plans in terms of clinical/department outcomes.

Qualifications

Education and Experience

Completion of an undergraduate degree in health sciences or related field, plus seven (7) years' recent related experience, including two (2) years in a leadership role; or an equivalent combination of education, training and experience.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities:

• Demonstrated knowledge of budget planning and preparation principles, concepts and methods.
• Ability to plan, prioritize and carry out projects.
• Excellent oral, written and presentation skills.
• Ability to work effectively under pressure and with changing priorities and deadlines.
• Demonstrated knowledge and ability in related clinical health care practice, education and program planning, development, implementation and evaluation.
• Excellent investigative, analytical and problem solving skills.
• Knowledge of Information Systems applications, tools and concepts.
• Demonstrated ability to provide progressive and innovative approaches to service delivery and program issues.
• Knowledge of department management processes under collective agreements.
• Knowledge of research methodology, practices and techniques.