Operations And Member Support Coordinator

Work at an award-winning top employer! If you are looking for an empowering and progressive place to shape your future, then you’ve landed in the right place at BCAA. With our corporate Head Office in Burnaby and locations around BC, we offer a wide variety of opportunities all across the province. Share our purpose to empower British Columbians to move forward.
BCAA has been named one of BC’s Top Employers 2023!
What BCAA offers you:

• We are an equal opportunity employer that’s committed to accessible, inclusive employment.
• We enthusiastically support learning and advancement opportunities for our team members.
• We pride ourselves in being open and transparent and in empowering our people to do great work while serving our Members.
• Our Regular Full-Time & Part-Time+ (working 20 hours or more per week) status team members are eligible to participate in our amazing Total Rewards Program which offers: Extended Health and Dental, Vision Care, Life Insurance, RRSP matching with company contribution to your pension, access to Incentive Programs, Team Profit Sharing, Employee & Family Assistance Program and more.
• It’s not in our nature to brag but we are proud of some of our achievements that recognize great employee culture. Some of our latest awards include being named as one of BC's Top Employers 2021, 2019 Platinum level Best Employer by AON and being recognized as a 2018 Outstanding Workplace by YWCA.
• Our team members get to make a difference in the lives of our Members and their communities every day.

Operations and Member Support Coordinator – Evo Car Share
Please note that this is a hybrid role based out of our Burnaby, BC office. Applicants who are not located within commuting distance of our Head Office or are not looking to relocate to the Greater Vancouver/Lower Mainland/Fraser Valley region will not be considered.
Key Responsibilities
Leadership / Culture Standard:

• Collaborate with other employees across the Evo Team and key stakeholders to accomplish business objectives
• Assists in training, onboarding and developing people
• Facilitates a culture of workplace safety and security
• A champion for change management throughout the Evo Team
• Participates in corporate and departmental team building activities
• Create an engaging and positive work environment through motivation, trust, and integrity

Operations & Member Support:

• Refuel Reimbursements
• Supports marketing, and member service team as required regarding new campaigns, services, and strategies
• Coordinates incoming and outgoing mail, shipping and receiving including following internal purchase order process
• RFID Activations
• Prepares daily summary reports as required
• Fleet Support follow ups
• Open Rentals
• Handling inquiries through group inbox
• Providing administrative support for procurement of capital items as required for the Evo business
• Pre-authorizing charges for long trips
• Unsubscribe lists
• Coordinate and maintain record system of all lost & found items liaising with fleet department
• Chargebacks & notifications of fraud related to infraction/claims fees
• Handling of Parking Tickets/Tows/Tolls/Over mileage by detailed investigation of member responsibility, processing notifications and posting of infractions and fees
• Provide omni-channel support to members and vendors as needed, including email, chat and phone calls

Special Projects:

• Coordinates special projects as assigned to support Evo operations

Role Oversight
Budgeting

• No budget oversight

Relationships
People Management

• No direct reports
• Direct Reporting Team: Manager Claims & Admin

Internal Contacts & Relationship:

• Evo Fleet, Evo Fleet Support, Evo Claims & Admin, Evo Member Experience: Routine

External Contacts & Relationship:

• Members, Parking authorities: Routine

Qualifications
Education

• Grade 12 or equivalent

Experience

• 2 Years’ Experience within Administration, Reception, Customer Service, Call Centre, or an equivalent combination of education and experience;

Other Skills / Qualifications

• Minimum 40 wpm typing skills.
• Proven ability to interpret and communicate moderate to complex data
• One-year post-secondary Diploma or Certificate in a relevant field (eg. Business Administration) and or minimum of 2-4 years related experience in operations
• Proven ability to establish solid interpersonal relationships, work independently with high initiative
• Superior verbal as well as written skills
• Demonstrated ability to work effectively in a team oriented, high demand and fast paced environment
• Intermediate knowledge of MS/ Office Suite (Word, Excel, Outlook)
• Proven experience with in-house accounting or purchasing software is an asset
• Basic CRM Tool Knowledge
• Superior attention to detail
• Demonstrated organizational, detail orientation, prioritization skills and time management skills
• Demonstrate ability to multi-task and work efficiently within deadlines
• Demonstrated problem solving and analytical skills
• Or Minimum 1 year of work experience in related industry

Internal Applicants: Please note that the internal posting closes on August 30, 2023 and this is a Grade 6 position.
We aspire to be one of the best places to work with those who share our beliefs:
We believe in:
DOING THE RIGHT THING
We stay true to our word, and help British Columbians move forward.
THE POWER OF COMMUNITY
Together, we create a more vibrant, inclusive and connected province for everyone.
PUTTING PEOPLE FIRST
We treat each other with the same care and respect that we treat our Members.
PROTECTING OUR HOME
It's our responsibility to protect life in BC now, and for generations to come.
SHAPING THE FUTURE
We look to new horizons and actively embrace change.
By putting these beliefs in to action each of us will do engaging work with inspiring people and grow personally and professionally.