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Member Support Agent Jobs

Support Agent Jobs
By LBC Studios At Canada
Meet customer requirements through first-contact resolution
Confirm customer understanding of the solution and provide additional customer education as needed
Identifies and raises potential new issues/bugs to Player Experience team
1+ years of experience in a customer service role, ideally in mobile gaming
This is a full-time, remote position.
Contribute ideas to help resolve problems to better serve the customers and improve productivity
Operations And Member Support Coordinator
By BCAA At Burnaby, British Columbia, Canada
Demonstrated organizational, detail orientation, prioritization skills and time management skills
A champion for change management throughout the Evo Team
2 Years’ Experience within Administration, Reception, Customer Service, Call Centre, or an equivalent combination of education and experience;
Direct Reporting Team: Manager Claims & Admin
Evo Fleet, Evo Fleet Support, Evo Claims & Admin, Evo Member Experience: Routine
Or Minimum 1 year of work experience in related industry
Technical Support Agent Jobs
By DDS Wireless At Vancouver, British Columbia, Canada
Project management and organizational skills to manage multiple tickets and issues.
Excellent customer service skills and experience is essential.
Knowledge and experience with mobile hardware technology and enterprise or SaaS systems would be an asset.
Familiarity with customer relationship management (CRM) systems and practices (Salesforce Service Cloud preferred).
*Depending on qualifications, the successful candidate may be offered a position at a more appropriate level
Learn the systems end-to-end to support customers with their issues and product requirements.
Technical Support Agent Jobs
By Neo Financial At Calgary, Alberta, Canada
Excellent communication skills both verbal and written
Able to manage sensitive and confidential information
Previous IT helpdesk experience is desired
Team leadership experience is a bonus
Experience leading and working on projects
Google Workspace, Atlassian products (Jira), Slack, Amazon Connect, Okta, Zendesk, 1Password, VPN technologies, and general SaaS knowledge
Sales Support Agent Jobs
By SAXX At Vancouver, British Columbia, Canada
Strong time management skills with the ability to proactively manage tasks over a 12-month period.
Coordinating with customers, account managers, Finance, Logistics, and 3PLs to resolve delivery exceptions and payment queries.
2-3 years of experience working in a retail environment as a supervisor or manager of an asset.
Service Standards & Order Management
Establishing productive, professional relationships with account managers & key personnel in assigned
Checking the accuracy of orders against purchase orders to ensure vendor pricing and terms requirements are met including rep commission.
Technician, Plan Member And Client Support
By ClickJobs.io At Montreal, Quebec, Canada

TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for ...

Test Support Agent Jobs
By Acuity Insights At Toronto, Ontario, Canada
Strong attention to detail and problem-solving skills
Strong/fast typing skills are an asset
Offer: if you are our perfect match, and we’re yours, an official offer will be made!
From their personal computers, applicants answer 2 open-ended questions for 6 video-recorded responses, and 3 open-ended questions for 8 typed scenarios
Assisting applicants with technical troubleshooting and answering questions about testing rules/guidelines leading up to, during, and immediately after their Casper test
Providing feedback to help us improve our products, platforms, and processes
Member Service Agent (Remote)
By BCAA At Burnaby, British Columbia, Canada
Demonstrated outstanding communication skills (written/verbal) and ability to effectively connect with various levels of management, team members and/or outside contacts
Demonstrated organizational, detail orientation, prioritization skills and time management skills
6 months post-secondary Certificate in Business Administration or related field and/or a combination of education and experience
2 years’ experience in customer service (preferably in a call center setting)
Technical abilities, capable of toggling between multiple platforms and typing min. 40 WPM
Problem solving and analytical skills to support with member resolution
Office Administrator | Member Support
By Randstad Canada At Toronto, Ontario, Canada
Experience with member management software.
Experience with website content management
Excellent time management skills with the ability to manage multiple tasks simultaneously
Post-secondary education preferred or proven equivalent experience.
Direct and manage the administrative and logistical support systems related to general office administrative duties.
Coordinate, manage and generate automated course evaluations and various automated reports.
Senior Agent – Player Support I Agent Sénior - Support Aux Joueurs
By Behaviour Interactive At Montreal, Quebec, Canada
Act as an internal advocate for the player experience to partner teams
Manage and create internal documentation for game and support related processes
Collaborates with other departments on improving the game experience for players
2 - 4 years of experience providing exceptional customer service
Exceptional communication skills, both written and verbal
Technical troubleshooting skills as they relate to PC gaming and hardware
Senior Agent – Player Support | Agent Sénior - Support Aux Joueurs·euses
By Behaviour Interactive At Toronto, Ontario, Canada
Manage and create internal documentation for game and support-related processes
2 - 4 years of experience providing exceptional customer service
Technical troubleshooting skills as they relate to PC gaming and hardware
Deep knowledge of at least one support platform, with bonus points for Zendesk
An understanding of Customer Service KPIs as they relate to improving the player support experience
De 2 à 4 ans d’expérience dans un rôle similaire, où vous avez offert un service à la clientèle exceptionnel ;
Senior Agent – Player Support | Agent Sénior - Support Aux Joueurs·euses
By Behaviour Interactive At Montreal, Quebec, Canada
Manage and create internal documentation for game and support-related processes
2 - 4 years of experience providing exceptional customer service
Technical troubleshooting skills as they relate to PC gaming and hardware
Deep knowledge of at least one support platform, with bonus points for Zendesk
An understanding of Customer Service KPIs as they relate to improving the player support experience
De 2 à 4 ans d’expérience dans un rôle similaire, où vous avez offert un service à la clientèle exceptionnel ;
Agent Team Member Jobs
By The Winery at Manzanita At Oakville, Ontario, Canada

Looking for an engaged Team Member to work at a busy insurance agency in Oakville. Candidates looking to build a successful career will find the support they need to grow in the insurance business at ...

Technical Support Agent Jobs
By Paligo At Ontario, Canada
2-3 years of experience in a Tech Support role
Experience in Zendesk or similar CRM system
Experience of HTML, JavaScript and CSS
Experience as a Technical Writer
Knowledge of documentation platforms and SaaS applications
Comfortable with sophisticated technical products and cross-functional projects
Mortgage Agent Support Jobs
By Rock Capital Investments Inc At Ontario, Canada

Mortgage underwriting experience Sales Experience

Are you looking for a job that allows you to help others and make a difference? Join our team as a Member Support Agent and be part of a company that values customer service and satisfaction! As a Member Support Agent, you will be responsible for providing excellent customer service to our members, resolving their inquiries, and ensuring their satisfaction. If you have a passion for helping others and a commitment to providing the best customer service, this is the job for you!

Overview A Member Support Agent is responsible for providing customer service and technical support to members of an organization. They are the first point of contact for members and are responsible for resolving their inquiries, complaints, and technical issues. Detailed Job Description Member Support Agents are responsible for providing customer service and technical support to members of an organization. They are the first point of contact for members and are responsible for resolving their inquiries, complaints, and technical issues. They must be able to provide accurate and timely responses to inquiries and complaints, as well as troubleshoot technical issues. They must also be able to provide members with information about the organization’s products and services. Job Skills Required
• Excellent customer service and communication skills
• Ability to troubleshoot technical issues
• Knowledge of the organization’s products and services
• Ability to work independently and as part of a team
• Knowledge of customer service software
• Knowledge of computer systems and software
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service software
• Knowledge of computer systems and software
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of computer systems and software
• Knowledge of the organization’s products and services
Job Experience
• Previous customer service experience
• Previous experience in a technical support role
Job Responsibilities
• Respond to customer inquiries and complaints in a timely manner
• Troubleshoot technical issues
• Provide members with information about the organization’s products and services
• Maintain customer service records
• Follow up with customers to ensure their inquiries and complaints have been resolved
• Monitor customer feedback and provide feedback to management