Support Agent Jobs

We are looking for a Support Agent who will be responsible for responding to and troubleshooting player inquiries and support requests via multiple channels for LBC’s games! The ideal candidate is a tireless customer-magician and mobile gamer familiar with the freemium/F2P model. The candidate is eager to learn, a great communicator, and also has a proven track record of customer service experience, and can support and fulfill the strategic objectives of a highly cross-functional organization with stakeholders in multiple countries.

This is a full-time, remote position.

A Support Agent’s impact:

• Supports a positive, inclusive, and teamwork-centric work environment
• Participate in activities designed to improve customer satisfaction and business performance
• Be attentive to customer needs and concerns; demonstrate empathy and tact
• Measure and improve key player-related metrics like retention and overall player satisfaction
• Confirm customer understanding of the solution and provide additional customer education as needed
• Solve unstructured technical issues that may require abstract thinking
• Contribute ideas to help resolve problems to better serve the customers and improve productivity
• Meet customer requirements through first-contact resolution
• Identifies and raises potential new issues/bugs to Player Experience team

Your track record includes:

• Possess a technical aptitude with smartphones
• 1+ years of experience in a customer service role, ideally in mobile gaming
• Bilingual French / Spanish / German / Brazilian-Portuguese is a big plus!
• Proven track record of solving customer issues and responding to support tickets promptly
• Empathetic and tactful
• Background in a community-related role is an asset
• Excellent communication skills
• Able to adapt quickly to change
• Dependable, self-directed, and highly detail-oriented

About LBC:

LBC was originally founded to develop the first AAA cannabis-themed F2P mobile game. Hempire was launched on April 20, 2017, and has been downloaded over 20M times! It has earned a 4.7 rating on the app and play stores. Building off of Hempire’s success, we are developing new exciting titles for the F2P mobile game market driven by our core values:

• Passion: We give more energy than we take. We take pride and find joy in what we do!
• Growth: We commit to growth professionally, personally, and collectively.
• Accountability: We communicate fearlessly, make educated decisions, and own our roles.
• Honesty: We engage in open, respectful dialogue, and cultivate communities.

We cultivate the freshest interactive experiences in the mobile world. From concept to publishing, our free-to-play games are 100% home-grown, an expression of our passion, commitment to quality and driven by a purpose that will be remembered forever.

We Grow Games.

We Grow Communities.

We Grow Careers.