Agent Support Client Jobs

Meet customer requirements through first-contact resolution

Confirm customer understanding of the solution and provide additional customer education as needed

Identifies and raises potential new issues/bugs to Player Experience team

1+ years of experience in a customer service role, ideally in mobile gaming

This is a full-time, remote position.

Contribute ideas to help resolve problems to better serve the customers and improve productivity

Troubleshooting and resolving technical issues related to our software via email, remote screen sharing, live chat and/or phone calls

Have a strong work ethic without having to be micro managed

Providing front-line Mac / iOS technical support to Marketcircle’s customers

Troubleshooting and resolving technical issues related to our award winning software

Ensure all problems are logged in detail and resolved to the satisfaction of the client

Act as the primary interface between Customer Advocate, Quality Assurance and Engineering Teams

Bachelor’s degree or a combination of education and experience in electrical engineering.

Manage support cases from start to finish by providing advice and assistance (via email or phone)

Provide remote support services to customers for software configuration, software upgrades, database editing, graphics development, and other similar tasks.

Create Knowledge Articles from Support issues observed.

Knowledge of Microsoft SQL Server and IIS.

Experience with SCADA (Utility/Process) and OMS/DMS is considered an asset.

Experience with construction tech or vendor relationship management software

Technical College and/or University Degree in Computer Science, Management Information Systems or similar (2+ years)

3+ years of experience leading a team of technical support specialists and proven in guiding stellar client service levels

Advance-level experience with microsoft Excel/Google sheet and the ability and desire to work with data

Experience using Jira or comparable ITSM software to track service metrics

Highly proficient and professional written and verbal communication skills; you have the ability to listen, and communicate solutions.

 Strong crisis intervention and conflict management skills.

- Keep track of referral statistics and submit monthly reports to the Client Program Manager

- Organize workshops and training opportunities offered through partner agencies for Information and Referral volunteers.

 Customer service experience in a fast-paced environment.

 Experience researching, organizing, presenting and distributing information for different audiences.

 Experience verifying and making referrals and providing informal counselling support.

Project management and organizational skills to manage multiple tickets and issues.

Excellent customer service skills and experience is essential.

Knowledge and experience with mobile hardware technology and enterprise or SaaS systems would be an asset.

Familiarity with customer relationship management (CRM) systems and practices (Salesforce Service Cloud preferred).

*Depending on qualifications, the successful candidate may be offered a position at a more appropriate level

Learn the systems end-to-end to support customers with their issues and product requirements.

Excellent communication skills both verbal and written

Able to manage sensitive and confidential information

Previous IT helpdesk experience is desired

Team leadership experience is a bonus

Experience leading and working on projects

Google Workspace, Atlassian products (Jira), Slack, Amazon Connect, Okta, Zendesk, 1Password, VPN technologies, and general SaaS knowledge

Considerable experience providing customer service in a high traffic/high volume regulatory environment

Experience working within legislation and policy frameworks to carryout effective customer service delivery

Experience performing duties related to registration, licensing and/or permitting preferably within government or large organization

Experience handling financial transactions (debit/credit card, cash) and reconciling cash

Excellent organizational skills and adaptability to changing priorities,

Excellent interpersonal skills, ability to contribute to a team and maintain effective relationships.

Deux semaines de vacances offertes dès la première année

Formation offerte et en continu

Servir de point de contact principal pour les clients abonnés à notre plateforme marketing SaaS.

Configurer des pages de base, des entonnoirs de vente, des flux de marketing par courriel.

Coordonner les sous-traitants pour les demandes spécifiques.

Maîtrise du français et de l'anglais, à l'oral comme à l'écrit.

Proactive management and governance of our trading platforms to help ensure business objectives are met.

Provide effective incident, problem and release management and regular project updates to stakeholders.

Manage outages, proactive communication and problem management through to resolution. Tracking of Postmortems, bug fixes, enhancements etc.

Good organization skills, ability to effectively manage and thrive in a fast-paced environment.

Capital Market experience and In-depth knowledge of Canadian or US equity markets and order types.

Lead effective knowledge sharing, documentation, and cross training sessions.

Organizational Skills – Manages competing priorities of several teams/departments/locations. Tasks and project management orientation (with the ability to hold others accountable). 

Basic Knowledge of Event Programming, as it relates to sales channels and consumer experience. 

Keep up-to-date working knowledge of Ticketmaster ONE web portal 

Minimum of 2 years’ experience working in an office environment, preferably in customer/client support roles 

Experience with the Ticketmaster system and/or various ticketing systems is a bonus! 

Box Office experience is considered an asset 

• Other duties as assigned by Management

• Experience operating telephone switchboard, multi-line phone system required

• Excellent communication skills, fluent in other languages would be an asset

• Strong interpersonal, teamwork and customer service skills

• Adaptable with excellent problem-solving skills and a high level of resourcefulness

• Touch typing, data entry, proficiency working in Windows, Google, and MS office applications required

Strong time management skills with the ability to proactively manage tasks over a 12-month period.

Coordinating with customers, account managers, Finance, Logistics, and 3PLs to resolve delivery exceptions and payment queries.

2-3 years of experience working in a retail environment as a supervisor or manager of an asset.

Service Standards & Order Management

Establishing productive, professional relationships with account managers & key personnel in assigned

Checking the accuracy of orders against purchase orders to ensure vendor pricing and terms requirements are met including rep commission.

A positive, enthusiastic attitude, with strong people skills

Proven customer service experience and passion for helping others and sales delivery

Experience in the payment processing industry is an asset

Experienced communicator and educator, both verbal and written

The ability to multi-task, with above-average computer skills and digital awareness

Bilingual in English and French is a requirement

Education and/or experience in human services, social work, or related field

Excellent problem-solving skills and understanding of the barriers that deter at-risk individuals from obtaining and maintaining safe and affordable housing. 

Good organizational, interpersonal, written, and verbal communication skills. 

Computer skills and report writing ability required. 

Provides information, referrals, and support to clients residing on our health services floor

Ensure that all interactions with clients are carried out in a safe, dignified, and unobtrusive manner

Documenting, sharing, and maintaining a knowledge management solution.

Knowledge and experience in planning, coordinating, vendor and equipment selection, design, provisioning, and execution of Audio-Visual events

Inventory, asset, and life cycle management.

The successful candidate will possess a 3-year Diploma or Degree in Computer Science or equivalent work experience.

A minimum of five years of experience delivering event production support services and leading complex projects on an enterprise scale.

In addition, the successful candidate will possess strong planning, execution, and troubleshooting skills with audio-visual systems and IP networks.

Knowledge of writing MS SQL Server queries and stored procedures in SQL Server Management Studio (SSMS)

Serve as subject matter expert by developing a deep knowledge of MI9’s range of enterprise products

Exceptional verbal and written communication skills

Strong analytical and critical thinking skills

Ability to develop and hone your foundational technical skills as you build toward a career in Support, Development or Technical Consulting

Provide support to customers through various channels, including telephone, email, or other media

Strong attention to detail and problem-solving skills

Strong/fast typing skills are an asset

Offer: if you are our perfect match, and we’re yours, an official offer will be made!

From their personal computers, applicants answer 2 open-ended questions for 6 video-recorded responses, and 3 open-ended questions for 8 typed scenarios

Assisting applicants with technical troubleshooting and answering questions about testing rules/guidelines leading up to, during, and immediately after their Casper test

Providing feedback to help us improve our products, platforms, and processes

Minimum 3+ years Client Services/Support management experience

Effectively apply knowledge to solve a range of problems and questions.

The capabilities of leading by example as well as by direction and vision.

Strong understanding/experience in the Lease and Loan Industry considered an asset

Demonstrated experience in performance data measurement both day to day as well as long term.

Exceptional verbal and written communication skills

Organizational Skills – Manages competing priorities of several teams/departments/locations. Tasks and project management orientation (with the ability to hold others accountable).

Basic Knowledge of Event Programming, as it relates to sales channels and consumer experience.

Knowledge of Presence, AccessManager, Repgen, Archtics, and the Event Base product suite is a bonus!

Keep up-to-date working knowledge of Ticketmaster ONE web portal

Remain current with new software/product releases for HOST, TM1 Entry, Archtics, Account Manager, and for all other technology products

Minimum of 2 years’ experience working in an office environment, preferably in customer/client support roles