Client Support Analyst Jobs

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Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title

Client Support Analyst

What is the opportunity?

Production and Risk Services is seeking an Analyst for the Client Support Team with a positive attitude and a passion to learn. The candidate will be facing Capital Markets Equity traders and supporting trading platforms and other related technology. When in the office, the role is situated on the main RBC Capital Markets trading floor.

What will you do?

• Manage outages, proactive communication and problem management through to resolution. Tracking of Postmortems, bug fixes, enhancements etc.
• Liaise between Business, Technology, Compliance, Surveillance, and Functional groups.
• Adhere to a culture of communication and collaboration within QTS.
• Ensure strict adherence to standard operating procedures, standing order guidelines, and governance best practices.
• Look for opportunities to find synergies within our support model, and work to improve our follow-the-sun operating model.
• Lead effective knowledge sharing, documentation, and cross training sessions.
• Provide effective incident, problem and release management and regular project updates to stakeholders.
• Proactive management and governance of our trading platforms to help ensure business objectives are met.
• Support the integration of new releases, enhancements, patches and configuration changes into production, including post release checks and trader training / notification.

What do you need to succeed?

Must-have:

• Good organization skills, ability to effectively manage and thrive in a fast-paced environment.
• Must be extremely hands on, detail oriented, assertive and proactive with both day-to-day tasks and short and long-term deliveries.
• Solid understanding of Financial Markets.
• Bachelor’s degree or equivalent industry experience.
• Consistently seeking to improve the state of our Platform.
• Excellent business facing communication skills, with a superior attitude.
• Proven ability to collaborate well with others, be strategically focused and realize continuous improvements.

Nice-to-have:

• Registration to Trade Canadian Equities.
• Knowledge of FIX Protocol.
• Capital Market experience and In-depth knowledge of Canadian or US equity markets and order types.
• 5+ years EMS/OMS application support experience.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Opportunities to do challenging work.
• A world-class training program in financial services.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Leaders who support your development through coaching and managing opportunities.
• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Ability to make a difference and lasting impact.
• Flexible work/life balance options.

ROAR - 563296973

#TECHPJ

Job Summary

Address:

TORONTO, Ontario, Canada

City:

CAN-ON-TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Capital Markets

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2023-07-12

Application Deadline:

2023-08-31

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.