Client Advisor, Holt Renfrew Yorkdale

Client Advisor, Holt Renfrew Yorkdale

Overview: Under the leadership and guidance of Management, the Sales Associate is responsible for providing outstanding customer service, building and maintaining a loyal client base, providing clients with product knowledge, informing clients of new arrivals and working as part of a team to meet individual, boutique and brand objectives.

Responsibilities:

• Commitment to building customer relationships and loyalty through personal interaction and the maintenance of a client file
• Provide excellent customer service and maintaining strong client relationships
• Expert in product information & understanding the features and benefits of our brand
• Maintaining an organized inventory and assisting manager with daily boutique operations
• Demonstrate knowledge of product and utilizes this knowledge to build sales
• Exceeding and maintaining sales goals set by management team
• Check emails and send out client agreement forms
• Deliver a pleasant customer experience with each customer interaction
• Ability to handle large sums of money, deposits and all cash desk operations
• Working with fellow associates as a team in order to complete tasks and achieve goals
• Outreach to clients events such as sale, fashions night out and special in store events
• Follow up on all client issues such as shipment orders and consignment

Skills and Requirements:

• Exudes a “no task is too big or too small” attitude, with initiative, commitment, reliability, and positivity. Does not accept mediocrity.
• Exceptional customer service skills along with transparent and effective interpersonal, verbal, and written communication skills
• Versatile; embraces change and is consistently able to develop and adapt to the needs of the business.
• 6 + years of experience in Sales or similar role
• Strong follow up, follow through and attention to detail to ensure deadlines are met
• Driven to learn and grow
• Grasps new concepts quickly, prioritizes efficiently and is organized
• Passion for Christian Louboutin and a true ambassador for the brand with strong sense of responsibility
• Bachelor’s degree required
• Additional language fluency is a plus
• Proactively contributes to creating a team atmosphere that is professional, flexible and enjoyable
• Strong knowledge of computer systems/programs
• Ideal candidate has work experience in medium sized multinational company or luxury business.
• Adheres to company policy and confidentiality

• Attention to detail accompanied by a strong understanding of the importance to protect the Christian Louboutin business strategies and plans
• Ability to handle large sums of money, deposits and all cash desk operations
• Ability to work a flexible schedule that meets the needs of the business; could include overnight, evening, weekend, holiday and call in shifts
• Employee must be comfortable with physical elements of the job, including (but not limited to) carrying boxes, standing (ability to stay on feet), and using a step ladder. All extremities of the body related to these requirements must be usable. Certainly the time frame and weight may vary, but those who are applicable for this job should be comfortable with 10 pounds and increments standing for 2 hours at a time.
• Proven leader; consistently a top seller with a desire to grow
• Ability to communicate (both written and oral) effectively with clients, coworkers and management; follows professional presentation

Our Business and our Values:

Christian Louboutin, created in 1991 in Paris, is a global luxury brand leader when it comes to shoes for women and men and leather goods. Christian Louboutin is also renowned for its iconic red sole, imagined by Mr. Christian Louboutin himself, a year after the creation of the brand. The brand has more than 160 Boutiques in 38 countries featuring the signature shoes such as the iconic pumps, sneakers and loafers alongside the seasonal collections for women, men and accessories. Christian Louboutin imagines collections through a large spectrum of inspirations emanating from his love of Paris, his travels, and his passion for art and craftmanship. 2014 welcomed the launch of Christian Louboutin Beauté with the iconic Rouge Louboutin nail and lip colour.

Our people are at the heart of our brand.

We celebrate individuality and allow the freedom to have responsibility, autonomy and creativity within your role. Our colleagues have in common the passion and dedication to our Brand, and its continued success.

We live by our values:

We are down to earth – we stand with authenticity, integrity and respect. We have passion – we drive our business with agility, commitment and care. We have happiness in all that we do – we collaborate with positivity, open-mindedness and fun. We work with inspiration – we envision the future with confidence, creativity and freedom.”

The Maison Christian Louboutin is an equal opportunity employer. We are committed to recruitment practices that do not discriminate against any job applicant because of their race, color, gender, age, nationality, culture(s), religion, sex, physical or mental disability, or age. We believe that a culture of diversity and individuality fosters our core values we listed above. So, if you also share this mindset and these values and you dream of coloring your soles red as part of the Louboutin adventure, please join us!