Bilingual Account Advisor Jobs

Description

Looking for a new challenge and want to join a Fortune 500 company focused on technology and innovation? Are you interested in starting or pursuing a career in sales? At Global Payments, you’ll have many opportunities for growth and development and we promise everyday will be an exciting challenge. Join a team of established sales professionals and leaders and get the chance to excel and earn what you deserve!

What’s in it for you?

• Salary range: $45,000 - $50,000 + bonus (of up to 10 000$/year)
• Benefits after 30 days
• Fast paced and challenging environment
• Growth and development
• Other incentives based on performance
• Innovative and established industry

Ready to make the move? You’re one step closer to a new exciting career - APPLY NOW!

What you will do:

Revenue Generation

• Cross Sells/Up Sells of bank card services
• Identify all sales opportunities within assigned Small Business Portfolios
• Promote and sell additional services offered by Global Payments and Existing Partners
• Manage re-pricing of merchants to profitable level where applicable
• Process terminal sales and upgrades

Customer Retention / Account Maintenance

• Lead Integration Projects
• New Merchant Location Setups
• Maintain a high retention ratio
• Handle all retention issues using strong negotiation skills to maintain the merchant at the established threshold
• Assist with equipment setups
• Integrated POS Setups
• Process account changes
• Add Locations Setups

Customer Service

• Ensure all issues are documented in Tracker with follow-up resolutions
• Provide strong follow up for all setups and orders
• Ensure a 24-48 hour follow up with all Voice mail, Trackers, Emails
• Minimize all escalation issues at first point of contact
• Represent as one stop Resolution

What we’re looking for:

• Strong interpersonal skills with an emphasis on sales/superior customer service skills
• Post Secondary education, preferably with focus on Business, Sales or Marketing
• Exceptional written and verbal skills
• Ability to identify all merchant needs and issues using probing skills and utilizing open ended questions
• Great ability at effectively managing time and establishing priorities and strong organizational skills to deliver products and services to clients
• 1-2 years of sales or retention experience
• Strong analytical skills required to work independently and escalate to management when necessary
• Willingness and ability to quickly learn and understand all Global Payments services, products and rate structures
• Very good at building relationships and nurturing them via telephone and email
• Bilingual in English and French
• A natural talent for negotiation
• Strong outbound and inbound phone sales skills
• Excellent working knowledge of several PC based applications including: Word, Excel, Outlook, and Google tools

Who are we?

Global Payments is a leader of the payment technology industry with over 24 000 employees worldwide. We pride ourselves on innovation and inclusion.

Our team is helping customers achieve amazing results. It’s our passion for success that has led to years of out-performing the competition. Join us and make your mark on the payments technology landscape of tomorrow.

How we care about our people:

• Employee assistance program
• Gym membership corporate rates
• Health insurance
• Volunteering opportunities
• Real opportunities to grow professionally
• Safe place for the LGBTQIA2+ community
• Tuition reimbursement program
• Retirement savings programs
• Short-Term and Long-Term disability coverage
• Employee stock purchase program
• Life insurance plans
• Collaborative, friendly work environment with a relaxed, casual dress code

We sincerely thank all applicants for their interest. We will only contact those selected for an interview.