Celine - Client Advisor (Toronto, Holt Renfrew)

CELINE is a fast-growing French and Leather-Goods Couture House that belongs to LVMH group driven by a new holistic and creative project led by Hedi Slimane, its Artistic, Creative and Image Director.

CELINE’s ambition is to become one of the most iconic luxury brands worldwide. To make this vision a reality we are looking for enthusiastic, agile and passionate personalities who are eager to evolve in a demanding environment.

CELINE is looking for a Client Advisor to join its Holt Renfrew Boutique in Toronto, ON!

YOUR IMPACT

• Consistently follow up with any shipping, alteration, or other issues related to clients.
• Maintain and expand a client book.
• Adhere to all company policies.
• Support shipping and receiving and inventory control as requested.
• Incorporate product knowledge in the sales process with the result of maximizing sales, units sold per transaction, and the dollar value of each transaction.
• Meet individual and store sales targets and consignment goals.
• Promote store events through email, phone, and personalized notes.
• Assist in general housekeeping and the maintenance of the store image.
• Capture all relevant customer information for entry in database.

KEYS FOR SUCCESS

Competencies:

• Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.
• Service orientation and customer focused.
• Passion for luxury product with an appreciation for design.
• Candidates with client books strongly preferred.
• Desire to work in a retail setting, with a focus on sales.
• Tech Savvy - ability to learn and utilize various software programs.

OUR ENGAGEMENT

CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.

We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.

CELINE recruits and recognizes all types of talent and singularities.