Client Engagement Support Jobs

JOB CLASSIFICATION: Client Engagement Support

PROGRAM/DEPARTMENT: IRS Hub

COMPANY: Skills for Change

LOCATION: 791 St. Clair Avenue West, Toronto, ON

CONTRACT TYPE: Contract (Union)

HOURS: 35 hours per week (Monday-Friday with occasional evening and/or weekend hours) PAY RATE: $18.82 per hour

REPORTS TO: Senior Manager, Newcomer Services

START DATE: Immediately

END DATE: March 29, 2024

COMPANY:

Located on the traditional territories of the Mississaugas of the Credit, the Anishnabeg, the Chippewa, Haudenosaunee, and the Wendat peoples, Skills for Change is working towards advancing the Sustainable Development Goals for the Greater Toronto and Hamilton Area. Named Charity Village's Best Non-Profit Employer - Diversity, Equity and Inclusion and winner of the 2021 Canada Volunteer Awards for innovation, our organization is committed to reducing poverty, improve mental health, eliminating gender-based violence, building community, eradicating systemic racism, and settling and creating sustainable communities for all immigrants, refugees, and underserved communities. Start your career with SfC and join our 40-year history of creating innovative programming to build welcoming and equitable communities.

GENERAL ACCOUNTABILITY:

Founded in 1982, Skills for Change is a leading non-profit organization serving immigrants and refugees in Canada. Our mission is to build welcoming and equitable communities. Skills for Change is known for pioneering programs that respond to shifting immigration and workplace trends and lead to employment. We create skills development opportunities for immigrants and refugees to access and fully participate in the workplace and wider community. Our Agency has played a major role in uplifting immigrant and equity-seeking communities for 40 years. As one of the leading holistic service providers in our sector, Skills for Change offers more than 25 programs and services, and annually serves 16,000 people who are newcomers, immigrants, and equity-seeking groups in services around employment, integration, mental health, leadership, entrepreneurship, and more.

PROGRAM NATURE AND SCOPE:

To provide a positive first impression to clients and visitors, conduct administration duties as well as providing quality customer service by assisting client with their registration, provide resource support and referrals where needed.

SPECIFIC ACCOUNTABILITIES:

• Greet and welcome clients, visitors, and guests at the front desk in person and over the phone

• Screen and direct calls to appropriate staff members and SfC departments; take messages and convey to the appropriate staff members, volunteers, or placement students

• Track referral type from all new clients that contact us via emails and phone

• Refer clients to appropriate internal/external programs and services after checking eligibility, initial language level and settlement/employment needs

• Schedule appointments for new clients for registration and intake

• Monitor the general site emails and respond to inquiries

• Screen all the visitors to the agency at the front desk to ensure security and monitor the overall compliance to the access programs at all times

• Maintain the daily facility sign-in sheets and track facility access flow

• Monitor agency program bulletin boards and keep them up to date

• Maintain agency flyers and information at the front desk and resource center

• Research and update existing community resources on a regular basis

• Assist clients in the resource center with computer assistance and general inquiries

• Support the coordination and logistics of planning and delivering onsite job fairs and other events as required

• Participate in community outreach to promote SfC programs and services including attending various stakeholders networking sessions and special events

• As requested, create client files, and assist with file management and maintenance to ensure quality control measures as well as data collection constancy and integrity, and security

• Compile our customer service feedback from our individual and workshop clients and submit to the Site Supervisor for analysis • Monitor quantity of supplies and office equipment and complete purchase order for Management approval

• Liaise with the technical staff for the maintenance of leased office equipment like fax machine, photocopiers etc. • Assist in organizing special events at SfC like AGM’s, Conferences, media events, NPA, Alumni meetings, Celebrations, fundraising activities, and Staff activities.

• Execute general administrative tasks and assist with placement student onboarding

• Attend staff and team meetings as required

• Conduct a sweep of the building and complete the full closure of facility at the close of the workday

• Other duties as assigned by Management

• Participate in all meetings as required.

QUALIFICATIONS, SKILLS, AND ATTRIBUTES:

• Post-Secondary degree or diploma required in administration, customer service, community work and/or related field • A minimum of 2 years of related experience required

• Experience operating telephone switchboard, multi-line phone system required

• Criminal reference check for vulnerable sector is required

• Excellent communication skills, fluent in other languages would be an asset

• Strong interpersonal, teamwork and customer service skills

• Initiative, energy, and persistence in completing assignments

• Adaptable with excellent problem-solving skills and a high level of resourcefulness

• Touch typing, data entry, proficiency working in Windows, Google, and MS office applications required

• Excellent organizational skills and ability to multitask effectively

• Knowledge of and familiarity with community resources

• Sensitivity to, and understanding of, issues of concern to the immigrants and refugees, youth, persons with a disability

PLEASE SEND YOUR APPLICATION TO: [email protected]

As part of our commitment to diversity & inclusion racial justice and reconciliation, Skills for Change encourages applications from those who identify as Black, Indigenous, LGBTQS+, Racialized and other under-represented communities. Skills for Change offers accommodation for applicants with disabilities in each stage of the hiring process. If you are contacted regarding a job opportunity, please advise if you require accommodation. This document is available in an alternate format on request.

Thank all applicants for their interest in this position however only those selected for an interview will be contacted.