Client Advisor Intern - Markham

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title

Client Advisor Intern - Markham

What is the opportunity?

At RBC, we fundamentally believe that in order to stay connected with our customers and maintain relevance, we need to reimagine the role we play in our clients’ lives, adding value in the moments that matter. We value each person’s unique customer service style, and encourage you to bring your best to our clients every day.

As the first point of contact at RBC retail banking locations, Client Advisors are responsible for assisting members of our community who walk in to our branches. Using hospitality-like skills they proactively welcome and engage clients, meet their everyday banking needs, resolve client concerns at first point of contact and uncover opportunities to provide additional client centric advice and solutions to meet their individual need.

What will you do?

• Champion digital enablement by proactively educating our clients to self-serve, while leading with advice, serving through digital where possible
• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions
• Contribute to a culture of collective team success by uncovering opportunities to provide warm introductions to RBC Partners to fulfil on more complex client needs
• Maintain an engaging on-the-floor presence in our retail locations, ensuring every client is proactively greeted and engaged upon entry
• Assist clients to fulfill their immediate everyday banking needs, both personal and business, using RBC’s systems and best in class digital platforms, while respecting client preferences
• Engage in discovery conversations to understand client needs, provide client-centric advice and personally fulfill on the appropriate simple advice, solutions and service
• Actively listen to uncover the reason for their visit, taking ownership of client needs and resolving concerns at first point of contact

What do you need to succeed?

Must-have

• Personal flexibility to work flex hours
• A passion for hosting an exceptional client experience
• A self-motivated eagerness to learn and determination to succeed
• Curiosity, emotional intelligence and empathetic communication skills
• Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, etc.)

Nice-to-have

• Experience in the financial or service industry
• Previous retail or customer service experience

Is this job right for you? Check out our video and decide for yourself!

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, and competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Excellent career development and access to a variety of job opportunities across business and geographies
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager

RBC requires as a condition of employment that all successful candidates in the United States and Canada be fully vaccinated against COVID-19 prior to their start date, and may require proof of the same. Reasonable accommodation is available where required by law

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Job Summary

Address:

TORONTO, Ontario, Canada

City:

CAN-ON-TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Platform:

Personal and Commercial Banking

Job Type:

Regular – Trainee (Trainee)

Pay Type:

Salaried

Posted Date:

2023-06-08

Application Deadline:

2023-07-01

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.